Arch RoamRight
Overall Rating 4.52 out of 5
Overall Rating 4.52 out of 5 2,157 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    April 14, 2013
    Kathy from AZ Verified Squaremouth Customer

    Before Trip
    My claim was slightly unusual but the reps walked me through filing & a few weeks later I received a check.

    Was this review helpful to you?

    32 out of 34 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    April 6, 2013
    carol from CA Verified Squaremouth Customer

    Before Trip
    reasonable rate

    During Trip
    did not need to use it

    Claim Process
    did not need to use it

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    March 31, 2013
    Robert from FL Verified Squaremouth Customer

    During Trip
    I had no contact with the insurance carrier before or during our trip.

    Claim Process
    I will not make a claim

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 31, 2013
    Kurt from WI Verified Squaremouth Customer

    Before Trip
    This is an easy to use site for comparing and selecting the travel insurance that meets your needs.

    During Trip
    Had no need to use the insurance during this trip.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    March 27, 2013
    Harold from WA Verified Squaremouth Customer

    Before Trip
    Although I received immediate confirmation and policy information from Squaremouth, I NEVER received any confirmations from RoamRight and only received the promised hard-copy of the policy after contacting Squaremouth -- RoamRight did not respond. I'm not looking forward to an encounter with their claims processing, but feel reassured that I can call on SquareMouth for help with any glitches -- as they have done for us in the past.

    During Trip
    No emergency contact was necessary. I would hope that their service in this area would exceed their customer servicing before the trip.

    Claim Process
    Currently assembling claim details -- company responses at this point are unknown.

    Was this review helpful to you?

    174 out of 182 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    March 12, 2013
    Carol from MA Verified Squaremouth Customer

    During Trip
    Never needed any services

    Claim Process
    No claims

    Was this review helpful to you?

    1 out of 8 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    March 10, 2013
    Debra from WI Verified Squaremouth Customer

    Before Trip
    No contact with customer service other than purchasing the insurance online.

    During Trip
    Did not use insurance.

    Claim Process
    NA

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 10, 2013
    Jessica from PA Verified Squaremouth Customer

    During Trip
    no need to contact

    Claim Process
    No claim

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 10, 2013
    Melissa from AK Verified Squaremouth Customer

    During Trip
    Never used insurance, good deal though of we needed it

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    March 8, 2013
    Mara from CA Verified Squaremouth Customer

    Before Trip
    They have a 24 hour customer service line, but it is answered after hours (9-5 EST) by a person who was both judgmental and incapable of helping with anything more than answering the phone(Stephanie with On Call International). I had a pressing policy question on a Friday night (PST), and had to wait for nearly 3 days to talk with someone actually related to RoamRight.

    During Trip
    I had to call RoamRight with policy questions. Ed, who is apparently the claims administrator, was extremely helpful, laid back, and knowledgable. Late in my travel I had to extend my insurance, which was easy and quick to take care of with another lady (Didn't catch her name) at RoamRight.

    Claim Process
    No claims

    Was this review helpful to you?

    134 out of 141 people found this review helpful