Arch RoamRight
Overall Rating 4.52 out of 5
Overall Rating 4.52 out of 5 2,146 Reviews Since 2012

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    March 10, 2013
    Debra from WI Verified Squaremouth Customer

    Before Trip
    No contact with customer service other than purchasing the insurance online.

    During Trip
    Did not use insurance.

    Claim Process
    NA

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    1 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 10, 2013
    Jessica from PA Verified Squaremouth Customer

    During Trip
    no need to contact

    Claim Process
    No claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 10, 2013
    Melissa from AK Verified Squaremouth Customer

    During Trip
    Never used insurance, good deal though of we needed it

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    March 8, 2013
    Mara from CA Verified Squaremouth Customer

    Before Trip
    They have a 24 hour customer service line, but it is answered after hours (9-5 EST) by a person who was both judgmental and incapable of helping with anything more than answering the phone(Stephanie with On Call International). I had a pressing policy question on a Friday night (PST), and had to wait for nearly 3 days to talk with someone actually related to RoamRight.

    During Trip
    I had to call RoamRight with policy questions. Ed, who is apparently the claims administrator, was extremely helpful, laid back, and knowledgable. Late in my travel I had to extend my insurance, which was easy and quick to take care of with another lady (Didn't catch her name) at RoamRight.

    Claim Process
    No claims

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    134 out of 141 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    February 26, 2013
    Ally from NY Verified Squaremouth Customer

    During Trip
    N/A to all

    Claim Process
    Did not file for a claim.

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    1 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    February 26, 2013
    Matthew from MI Verified Squaremouth Customer

    Claim Process
    No claims necessary.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    February 24, 2013
    Nancy from KY Verified Squaremouth Customer

    Before Trip
    Unfortunately I had to file a claim because of delays with Sunwing Airlines. Mailed the claim in last week.

    During Trip
    Called your office immediately when I knew trip was delayed. I received fast and friendly information and a claim was sent to my e-mail address. Thanks!

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    73 out of 77 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    February 16, 2013
    The Antiboortz from GA Verified Squaremouth Customer

    During Trip
    I didn't contact customer service during my trip.

    Claim Process
    I haven't filed a claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    February 12, 2013
    Bonnie from PA Verified Squaremouth Customer

    During Trip
    not applicable

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    February 1, 2013
    Jenabou from ME Verified Squaremouth Customer

    During Trip
    did not need to use the insurance so have no grounds for replying to these questions

    Claim Process
    did not file a claim so cannot comment on these questions

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    0 out of 0 people found this review helpful