Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
16,961
since 2012
Monthly Sales
699
average monthly sales since 2012
Reviews
644
reviews since 2012
Overall Rating
4.5 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,644 policies sold - 266 average monthly sales over last 3 months - 15,302 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.5

average on squaremouth 4.47 out of 5

16,961 policies sold
0.3% negative reviews

0.3% (59) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    411
  • 4 star
    141
  • 3 star
    33
  • 2 star
    10
  • 1 star
    14
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I contacted Roam Right customer service late on a Sunday night following my medical emergency. My call was immediately answered by On Call International which was very helpful in offering help and giving me direction on how to proceed with my situation. Everyone I spoke with was very professional and understanding, and I highly recommend that future travelers use Roam Right for their insurance needs.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Elite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    So far, so good!

    Review Updated 04/03/2015

    RoamRight was very easy to work with. They were responsive and completed the claim in a very reasonable time frame. I will be back to use their services again!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    had all my questions answered promptly before and after the trip.
    Yes I would recommend this policy to my friends who travel and would purchase again.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    affordability with excellent coverage.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I bought the policy from Roam Right and fortunately didn't have to use it. I always use SquareMouth for my travel insurance needs.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This was a complex trip with several parts. I had to add additional days and coverage when I completed the planning. Roam Right customer service was most helpful in allowing me and helping me to add as I confirmed plans.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had to talk to RoamRight just to get some clarification on descriptions used on website.

    Try to get someone who is not an insurance professional to review the site and offer places where you could improve laymen understanding.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Not completed yet

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    0 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Since I had no problems and I did not need help it would be hard to rate the performance of this insurance company. It was easy to get the policy and when I had questions at the beginning they were answered by their customer service.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Cost and protection options were adequate for our needs.

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    0 out of 0 people found this review helpful