Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
13,687
since 2012
Monthly Sales
686
average monthly sales since 2012
Reviews
566
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.49/5
average on squaremouth 13,626 policies sold - 264 average monthly sales over last 3 months - 14,372 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.45 out of 5

13,687 policies sold
0.4% negative reviews

0.4% (56) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    353
  • 4 star
    127
  • 3 star
    30
  • 2 star
    10
  • 1 star
    11
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Once information reached the right address it was fine,but inially the package was returned as wrongly addressed. When I phoned the number to check they told me the address on the forms hadn't been changed yet!

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Please accept our apologies for sending you a form with an outdated address on it. Your claim occurred during the timeframe in which we moved our office to a new location. All of our forms now reflect our new address.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Multi-Trip
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I will pay the annual trip insurance again. I am 100% satiafied with the quick response to my claim and the communications I received as the process progressed.

    Rona Djeddah
    Thank you!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had no problems in dealing with Squaremouth at all. And so far in the claim end of it, all seems to be going well. I am just waiting for a check covering the unexpected delay in travel.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    When my luggage was delayed, Roamright customer service took the time to get the information so that they could act on my behalf in tracking the luggage - leaving me time to enjoy my vacation. They kept me informed of the progress- much more so than the airline. When I submitted my claim, it was handle with the same efficiency. I was informed on the status and payment was delivered in a very timely matter. I would not hesitate to use their products again on future travel.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I purchased RoamRight travel insurance for my granddaughter and myself for a trip to London and Paris.
    My mother died while we were finishing up the London part of the trip. We had to fly home from London, rather than Paris, and we were unable to use our Paris hotel, Eurostar tickets, tickets for Versailles or our return air ticket. I filed a claim upon returning and it was handled promptly and efficiently. I was VERY satisfied with the company. I will buy travel insurance from RoamRight for future trips and would highly recommend it to my friends.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    i have not heard back from my claim yet. it's been a couple of weeks. frustrated.

    Review Updated 10/14/2014

    They were friendly, great to work with, and though it took a few weeks to get the claim evaluated and completed, it all went smoothly. I'll definitely be using them again when I go overseas for more hiking in the spring.

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Our records indicate that you should have received an email on 9/16 regarding the status of your claim. We will have your RoamRight claims administrator contact you within the next business day to follow up.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    My luggage was lost and I filed a claim. I was told that it was only insured for the first leg of the trip, not the second, and therefore, i would not be paid. Nothing in the papers I've received from you says that only the first leg of flight is covered.
    I would NOT recommend this insurance, as it is falsely presented or executed, and I am going to appeal and, if necessary, report this to BBB.

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    It is unfortunate that your airline mishandled your luggage on your trip home. However, as stated in the description of coverage you received upon purchase, baggage delay coverage applies to outbound journeys only and covers “the expense of necessary personal effects, up to the maximum shown on your Confirmation of Benefits, if your checked baggage is delayed or misdirected by a Common Carrier for more than twelve hours, while on a trip, except for travel to final destination or place of residence.”
    As you were returning to your place of residence and your luggage was ultimately returned to you, baggage delay coverage does not apply to your situation.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Process was slow and I am not sure it would be completed by now without Squaremouth's help. I would not recommend it but it may have been my fault since I did not read the small print as carefully as I should as to the requirements for baggage delay.

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Thank you for choosing RoamRight. As you noted, it is important for all travelers to understand their benefit limits – regardless of the travel insurance company they choose. We are glad that your luggage was ultimately returned to you.
    In regards to the timing of your claim, it was approximately three weeks from the time your claim was submitted to the time the claim was closed. At any time during the claims process, we welcome RoamRight travelers to contact our claims department to request a status update: 855-762-6252 or claims@roamright.com.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Took almost 6 months to give me a decision. Then I was told claim would not be paid

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    As you are aware, it took some time to obtain all of the necessary documentation required for us to fully process your claim. Upon receiving all of the documentation, it was revealed that your trip was cancelled prior to the effective date on your travel insurance policy. If you have any questions about how travel insurance can protect your future trip plans, we encourage you to contact the travel insurance provider prior to purchasing the policy.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Roam Right responded to my questions during the one day emergency delay I faced on my trip to Iceland. They provided the information I needed at the time.

    On my return, when I went to file the claim, I found them not very helpful, simply directing me to the internet.

    However, my claim was ultimately paid, so all's well that ends well!

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Thank you for bringing your customer service concerns to our attention. We strive to provide exceptional service and realize that your experience did not meet our standards. We will address the situation internally so that future occurrences are avoided.

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