Sales & Service Data

TOTAL SALES
47,607
Since 2012
MONTHLY SALES
1984
Average Monthly Sales Since 2012
REVIEWS
1,292
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

47,607
policies sold

0.2%
negative reviews

0.2% (73) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    872
  • 4 stars
    276
  • 3 stars
    71
  • 2 stars
    14
  • 1 star  
    24
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

RoamRight Reviews


  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I filed a small ($265) claim for Cancellation for any reason clause. I filed at the end of October. I called to check on it a few weeks ago, and was told claims were backed up due to the volume of hurricane claims. They stated they expected to get to my claim in about a week. Two weeks have passed since that conversation.

    I plan to nudge them in about a week.

    Review Updated: 01/04/2017

    I filed claim in Oct and didn't get a check until December. Took longer than expected. The claims staff was helpful and professional.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. As you mentioned, our claims team is a little backed up after the hurricane. I just checked on the status of your claim and it should be reviewed shortly. Thank you for your patience.

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    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    we are still waiting for information on the claim submitted

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for reaching out to us about your claim. Due to increased claims activities in the wake of Hurricane Matthew, we are asking for 30 days to thoroughly and accurately review all claims.

    From the time you posted your review, a decision has been made on your claim. You should be hearing from us shortly if you have not already.

    If you have any further questions, please feel free to contact us at claims@roamright.com or 855-762-6252.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    November 30, 2016

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you today to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    trio canceled insurance was not needed i received no refund on the cost for insurance.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    While your trip was cancelled, your claim forms did not list any trip-related cancellation expenses. Based on your review, it seems you are seeking a refund on your premium and not filing a claim for trip cancellation insurance.

    If this is the case, please call RoamRight customer service at 855-762-6744 or email customerservice@roamright.com for further assistance.

    If you do have expenses you would like to submit as part of your trip cancellation claim, a member of our claims department would be happy to assist you. They can be reached at claims@roamright.com or 855-762-6252, Monday – Friday 9:00am – 5:00pm ET.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    About three weeks before my trip was to begin i had emergency surgery that would prevent me from flying for at least three weeks. I contacted RoamRight, cancelled my trip, submitted the paperwork requested, and was very pleased to find a check in the mail about three weeks later for the full amount I requested. I will always purchase RoamRight for my future travels and strongly recommend it to friends and family.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review for us. We are sorry to hear that you had to cancel your trip, but are very happy that we were able to make it a little easier for you. Let us know when you’re ready to take that next trip – we’ll be here for you!

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    To our great disappointment, were unable to make the trip due to a very unexpected medical diagnosis. We filed with Roam Right more than a month in advance of our scheduled departure. There was a request made for additional medical records in mid Sept. (We had submitted the medical form signed by the Cardiac doctor who made the diagnosis.) It is now a month later and we are still waiting to hear back from Roam Right. Currently Roam Right is flooded with new claims because of hurricane Matthew. From the reviews of Roam Right, we had not anticipated the claim would take this long to be resolved.

    Review Updated: 11/17/2016

    We had anticipated a quicker resolution to our claim. The process took 2 1/2 months. Apparently there was a delay due to RoamRight needing additional information from the medical facility and that took more time. Hurricane Matthew also occurred during the time our claim was being processed and that may have been part of the delay. We received the entire amount we claimed and we would use RoamRight again. We did receive prompt responses to our inquiries during the process.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to contact us. As you mentioned, there was a request for additional medical records that is currently being processed by the medical facility. As soon as we receive these records from the facility we will be able to proceed with processing your claim.

    If you would like more information on the status of your claim, please feel free to contact your assigned claim examiner, or call the claims department at 855-762-6252.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    October 18, 2016

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you with a claim update.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    RosmRight was easy to work with, once I emailed for an access number.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I will be using them again. Our connection flight home was cancelled and we had to stay overnight in Chicago. I filed a claim and received a check for our hotel in less than 2 weeks. Their customer service was excellent! The initial cost for the policy was much lower than other travel insurances I have used previously.. This was the first time I have filed a claim with a travel insurance company and was impressed with the ease and efficiency of claim filling and reimbursement. I would definitely recommend RoamRight.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review! We are sorry to hear about the issues with your flight, but are happy we were able to make it a little better for you. We look forward to insuring your next trip!

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We were delayed for 26 hours at our departure airport. We contacted RoamRight's 24 hour emergency assistance to clarify what are our delay coverage was. We weren't sure we were eligible for hotel benefits as we were still at our departure. The rep was able to refer to the policy certificate and verify that coverage was available for both food and lodging based on our situation.

    Once we returned home we filed a claim online, which was processed within 2 weeks - we were paid the full benefit limit. The only improvement I would suggest based on my experience, is that I wasn't informed or updated on the status of my claim throughout the process, and because it was done online, I didn't know what to expect or when to expect it.

    Overall, I'm happy with my experience! We bought the policy specifically because of the short time period to qualify for travel delay coverage - glad we did!

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Disappointed in lack of personal contact from Roamright after claim was made 8 days ago and counting.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for reaching out to us. A claims examiner is currently reviewing the details of your claim and will be contacting you shortly.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    July 18, 2016

    Thank you for making us aware of your complaint.

    A member of the Zero Complaint Team contacted you today with additional information regarding your claim.

    Please contact us if we can be of any further assistance. We are delighted to help and can be reached at 800-240-0369.

    Thank you for taking the time to submit a review.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    This, I think, is my third usage of Squaremouth. When I had a question last time, it was easily resolved even though it took long time to get somebody to answer the phone. She was pleasant and easy to speak.

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    0 out of 0 people found this review helpful

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