Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
14,141
since 2012
Monthly Sales
696
average monthly sales since 2012
Reviews
575
reviews since 2012
Overall Rating
4.48 out of 5
Top Providers
HTH Travel Insurance
4.55/5
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4.49/5
RoamRight
4.48/5
average on squaremouth 13,944 policies sold - 293 average monthly sales over last 3 months - 14,492 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.45 out of 5

14,141 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    358
  • 4 star
    130
  • 3 star
    30
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We had peace of mind knowing we had insurance protection if needed while on a three week trip to England. Fortunately we had no problems while there.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Had to change dates. Had no problems.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    The website was hard to navigate through and I couldn't find the right insurance for me without asking someone. SO I had to talk to customer service which were helpful. The internet connection was a bit shaky so instead of the chat box closed instead of paused so in the midst of my conversation it shut off and I had to start a new with a new person and re-stating the whole conversation and what type of insurance I was looking for. Then when I manged to buy the insurance a default message appeared on the screen saying that the insurance was bought but not yet processed due to an error. Then I waited and waited to see if the charge would show up on my CC account but it didn't so then I had to send a message to customer service rep explaining what happened but only got an automated reply back saying that someone would be with me shorty. Got a message the next day and thankfully it was then fixed and I ended up getting the insurance. It was a bit stressful though. Wish that it was a much easier and smoother transaction.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    squaremouth is the only way I deal with travel insurance

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Due to an unforeseen medical situation, I was forced to cancel a rafting trip that I had planned for my family of three. To file my claim, I simply provided documentation about the trip expenses and my medical issues. RoamRight sent a check about a month or so later. No problems!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I was pleased with extent of coverage and the competitive premium. My inquiries were answered clearly and in a timely manner.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It was great policy for the money. I never expected to make a claim.

    Review Updated 10/21/2014

    Roam right was efficient and handled my problem promptly, thoroughly and professionally. I truly appreciated doing business with you and look forward to contacting you in the future.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    To be honest - until my claim has been filed and approved, I cannot really comment on how Roamright are. I will say that I pulled a muscle in my neck and called the 24 hour service and although helpful and friendly, the 2 agents I spoke to were not that knowledgeable. I was told to file if I went to a doctor/acupuncturist/physical massage therapist and it may get approved - I was looking for a more definitive answer

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Once information reached the right address it was fine,but inially the package was returned as wrongly addressed. When I phoned the number to check they told me the address on the forms hadn't been changed yet!

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Please accept our apologies for sending you a form with an outdated address on it. Your claim occurred during the timeframe in which we moved our office to a new location. All of our forms now reflect our new address.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Multi-Trip
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I will pay the annual trip insurance again. I am 100% satiafied with the quick response to my claim and the communications I received as the process progressed.

    Rona Djeddah
    Thank you!

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