This, I think, is my third usage of Squaremouth. When I had a question last time, it was easily resolved even though it took long time to get somebody to answer the phone. She was pleasant and easy to speak.
We planned this particular trip a year in advance. This meant that after my initial purchase of insurance from RoamRight there were three additional costs I needed to add to the policy as the plans evolved. My contacts with Customer Service were pleasant and efficient. Even though travel insurance is costly, it's always good to have completed a trip NOT having to file a claim.
Two previous claims were processed very quickly
My interaction is not complete with Roam Right yet. To date my experience with Roam Right has been good. They quickly responded to my email and also sent an email letting me know they had received my claim. Once the claim process is completed I will be able to give a better and more complete review.
The experience was great. Would use this company again
Very helpful so far. Will see how it goes after claim received.
RoamRight was good. Staff was knowledgeable, the policy had coverage for a business owner in the event the business owner had to cancel for work related reasons. This feature is not widely available.
When we were stuck in the airport with our flight cancelled, i phoned RoamRight and they were very helpful in explaining all my options.
Did not need so use, so all good. I was scared of Zika so wanted coverage.
My daughter suffered an injury cancelling our travel plans. The claim was handled within a,week. I received rapid reimbursement. Great service!
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More