Sales & Service Data

TOTAL SALES
22,459
Since 2012
MONTHLY SALES
1106
Average Monthly Sales Since 2012
REVIEWS
752
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

22,459
policies sold

0.3%
negative reviews

0.3% (61) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    491
  • 4 stars
    161
  • 3 stars
    39
  • 2 stars
    12
  • 1 stars
    14
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
HCC
4.49/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Sign up was easy,only needed to add info to policy directly with Roam Right and get more info about coverage.We
    were extra careful because last year ran into trouble making a claim when signed up with another company.

    I would use squaremouth again for comparisons and Roam Right again.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I changed my trip and then changed it back to origianal. RoamRight was very accomidating.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Outstanding customer support!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was traveling with my friend and her children. Because my friend has medical issues (that are well managed), it is necessary to purchase insurance "just in case".

    I contacted Roam Right just before departure, because I realized that I did not have copies of our policies. They were quick to find them and email the to me.

    While we had no medical issues on the trip, my return flight was cancelled. This was Saturday, and the airline could not confirm me on a flight to my home airport until Monday. I was looking at the possibility of a long, unplanned stay in Orlando. I called the 800 number to confirm what my benefits were should I need them. Thankfully, I did not - I was able to stand by and get on a flight home. But the bottom line was that Roam Right was easy to reach, and able to provide me with clear answers to my questions.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We’re happy to hear you made it home on schedule. Saturday to Monday is a long, unexpected layover – even in a city like Orlando! As you’ve learned, we’re always here for you if you need us. Please continue to share your story with others and keep RoamRight in mind as you plan your next trip.
    Thank you for being a valued customer.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Answered my question efficiently when I needed to change my policy

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Glad we could help you with your policy change. Hope you had a safe and enjoyable trip, and please keep us in mind for future travels.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Filed a claim for a lost stroller. They paid for it without any hassle. It just took awhile (about 1 month). I think they could have been a little speedier in processing the claim, but overall pretty satisfied!

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We were happy to help with your lost stroller. What an inconvenience that could be! Hopefully you and your family had a great rest of the trip, and will keep us in mind for your future travels.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Since I never had to file a claim (yes!), I couldn't give more than four stars. But the search process was smooth, the customer support was very responsive, and purchasing was easy. A great way to run things!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I think you guys are a no brainer!!! The rep was awesome, friendly and answered my questions. The rates you offer are great! I have already "squaremouthed"my rate comparison. More Business on the way!!!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The service and talk with your staff were pleasant and
    useful. Whenever I travel overseas again I would only
    take your travel insurance. Please keep up our best
    service .

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I bought trip insurance with RoamRight based on a certain flight price. A few weeks later, the flight price went down drastically and I rebooked our tickets at the lower price. I then called RoamRight to see if they would credit us based on the new reduced flight price. They were fantastic! Wonderful to deal with and promptly credited us over $100 based on the newly priced travel insurance plan.

    I'm delighted I didn't have to use their insurance services while on our trip, but based on this customer service experience will be sure to purchase from them for our next trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

Read more

One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More