I don't think I will ever travel without your insurance again. the ease of purchase and policy coverage offered us a sense of security during our travels overseas.
To early to rate your company. I am waiting for feedback from a claim that I filed due to a cancelled flight as a result of an east coast storm and airport closure.
I have booked with Squaremouth a few times now and have always received great service. We have another trip planned in May and insured through Squaremouth. Never had a problem and did not ever have to file a claim. Hope if I do have to submit a claim it is as easy a process as my other dealings with Squaremouth!!
Purchasing the policy I needed was easy and customer service was helpful with answering questions over the phone. I did not have to file a claim so I have no comments over the claim process although I feel I would have been covered as long as I followed the procedures in the proper manner outlined in the policy That part seems to be the major issue of people who have complaints with the claim process. Read your policy instructions in detail and know what you need to do and what's covered.
Received one letter regarding one of two claims. Upon calling, claims rep was courteous and explained what happened, and assured me that both claims had been approved and checks checks were in the mail. They were received within the next week. Very good experience overall.
I understand the policy only reimbursed with receipts, but difficult to get at airport food concession and another to go store before going to the airport. Perhaps a minimum without receipts should be honored. Thought I would get $200 pp on the delayed flight regardless if after the 6+ delay time. Didn't get anything back. Rules encourage people to spend money and get receipts, but all seem to read that way. I bought the policy for the health insurance and not the flight problems.
I contacted Roam Right customer service late on a Sunday night following my medical emergency. My call was immediately answered by On Call International which was very helpful in offering help and giving me direction on how to proceed with my situation. Everyone I spoke with was very professional and understanding, and I highly recommend that future travelers use Roam Right for their insurance needs.
So far, so good!
Review Updated: 04/03/2015
RoamRight was very easy to work with. They were responsive and completed the claim in a very reasonable time frame. I will be back to use their services again!
had all my questions answered promptly before and after the trip.
Yes I would recommend this policy to my friends who travel and would purchase again.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More