After shopping several travel insurance carriers, I chose Sqaremouth because they offered better coverage for less money than their competition. I was able to choose the level of insurance I wanted that contained the specific item coverage I was looking for. Although I will not be making a claim, I would definitely choose Sqaremouth again, especially for costly trips overseas.
I called to ask about travel insurance ID tags for my luggage to help in recovery if they were lost or delayed and they said that they did not supply them. I had received some from another travel insurance carrier and they saved the day while traveling in Italy on a previous trip.
I did not encounter any problems during our trip, therefore I did not have to contact them.
no need to contact
roam right was avaiable at the 24 hours number and provided reasonable contact information in case of emergency
Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?
so glad we didn't need you
Even though I was blessed not to have to have used my trip insurance policy purchased through Squaremouth, I had the security of having the policy if I needed it. I did investigate the company beforehand and was quite satisfied with the reviews that I read. I will be purchasing travel insurance from them again soon for my next trip abroad. They provided the coverage I needed along with reasonable prices and easy-to-compare policy tables.
Thank you for your review! We are happy to hear your trip went well. We are also very happy to hear we were able to make it easy for you to find the right plan that fit your needs. We look forward to insuring that trip abroad, as well!
We were delayed for 26 hours at our departure airport. We contacted RoamRight's 24 hour emergency assistance to clarify what are our delay coverage was. We weren't sure we were eligible for hotel benefits as we were still at our departure. The rep was able to refer to the policy certificate and verify that coverage was available for both food and lodging based on our situation.
Once we returned home we filed a claim online, which was processed within 2 weeks - we were paid the full benefit limit. The only improvement I would suggest based on my experience, is that I wasn't informed or updated on the status of my claim throughout the process, and because it was done online, I didn't know what to expect or when to expect it.
Overall, I'm happy with my experience! We bought the policy specifically because of the short time period to qualify for travel delay coverage - glad we did!
I had never had to file a claim before this trip and was very scared to do so. I thought that they would make it as hard as possible and keep asking for more information and forms etc. But I uploaded all that I had which was a doctors form and travel documents and they paid our claim. I am very grateful. I would definitely use Roam Right again.
Thank you for taking the time to leave a review. We are happy to hear our claims process exceeded your expectations. We look forward to insuring your next trip!
This is a great service & simplifies the process of buying trip insurance.
Thank you for your review. We are happy to hear you had a good experience with us, and we look forward to insuring your next trip.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More