Sales & Service Data

TOTAL SALES
31,805
Since 2012
MONTHLY SALES
1774
Average Monthly Sales Since 2012
REVIEWS
937
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

31,805
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    624
  • 4 stars
    199
  • 3 stars
    47
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

RoamRight Reviews


  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    After shopping several travel insurance carriers, I chose Sqaremouth because they offered better coverage for less money than their competition. I was able to choose the level of insurance I wanted that contained the specific item coverage I was looking for. Although I will not be making a claim, I would definitely choose Sqaremouth again, especially for costly trips overseas.

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  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I called to ask about travel insurance ID tags for my luggage to help in recovery if they were lost or delayed and they said that they did not supply them. I had received some from another travel insurance carrier and they saved the day while traveling in Italy on a previous trip.

    During Trip
    I did not encounter any problems during our trip, therefore I did not have to contact them.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    no need to contact

    Claim Process
    No claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    roam right was avaiable at the 24 hours number and provided reasonable contact information in case of emergency

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    so glad we didn't need you

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Even though I was blessed not to have to have used my trip insurance policy purchased through Squaremouth, I had the security of having the policy if I needed it. I did investigate the company beforehand and was quite satisfied with the reviews that I read. I will be purchasing travel insurance from them again soon for my next trip abroad. They provided the coverage I needed along with reasonable prices and easy-to-compare policy tables.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review! We are happy to hear your trip went well. We are also very happy to hear we were able to make it easy for you to find the right plan that fit your needs. We look forward to insuring that trip abroad, as well!

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  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We were delayed for 26 hours at our departure airport. We contacted RoamRight's 24 hour emergency assistance to clarify what are our delay coverage was. We weren't sure we were eligible for hotel benefits as we were still at our departure. The rep was able to refer to the policy certificate and verify that coverage was available for both food and lodging based on our situation.

    Once we returned home we filed a claim online, which was processed within 2 weeks - we were paid the full benefit limit. The only improvement I would suggest based on my experience, is that I wasn't informed or updated on the status of my claim throughout the process, and because it was done online, I didn't know what to expect or when to expect it.

    Overall, I'm happy with my experience! We bought the policy specifically because of the short time period to qualify for travel delay coverage - glad we did!

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had never had to file a claim before this trip and was very scared to do so. I thought that they would make it as hard as possible and keep asking for more information and forms etc. But I uploaded all that I had which was a doctors form and travel documents and they paid our claim. I am very grateful. I would definitely use Roam Right again.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. We are happy to hear our claims process exceeded your expectations. We look forward to insuring your next trip!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This is a great service & simplifies the process of buying trip insurance.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are happy to hear you had a good experience with us, and we look forward to insuring your next trip.

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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