Sales & Service Data

TOTAL SALES
26,976
Since 2012
MONTHLY SALES
1676
Average Monthly Sales Since 2012
REVIEWS
826
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

26,976
policies sold

0.2%
negative reviews

0.2% (64) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    545
  • 4 stars
    175
  • 3 stars
    42
  • 2 stars
    13
  • 1 stars
    16
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Purchased the travel insurance online, did not need to file a claim but I feel travel insurance is a smart buy because one never knows if they will need it or not. I recommend RoamRight.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Required more documentation than I'd expected and took a bit longer, but satisfied with outcome. Personable and helpful phone customer service.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to navigate and make purchase.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I didn't quite understand what costs I should and shouldn't include for my trip, so I ended up paying extra insurance. When I first bought the insurance, it wasn't adequately explained. Many of my lodging reservations were completely refundable up to 3days or even 24 hrs. before arrival. At some point, while on my trip it was explained to me that I should not have paid insurance on these types of lodgings.I was grateful for the phone insurance rep who really took the time to explain the policy towards the end of my trip, I wish I had talked to her when I first bought it.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Filed claim online; was asked for a few more documents. Spoke with Jaime, got her what she needed. Claim was placed Feb. 12, check was mailed Feb. 24. Great service. Only quibble was that there were two claims, (self and spouse) but there was no second claim payment eob generated, which caused a bit of confusion at our end. Not critical, in any event.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    It was fairly simple and I called customer service to get specific information that helped me make the best policy choice.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Well there was a lot of paperwork involved in filing the claim the process made sense and was handled quickly. They were also very helpful on the phone.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The customer service rep was very helpful in explaining what policy would be best for us based on the risk we needed to cover. Without his assistance we probably would have selected the wrong type of coverage. Fortunately, the trip went well and we didn't have any unexpected events.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Great costumer service all the way through my trip!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The claim process was easy. Both the website and the customer service representative were very helpful. There wasn't much paperwork and it was processed quickly. We did have a very straightforward situation.

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    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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