Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
14,141
since 2012
Monthly Sales
696
average monthly sales since 2012
Reviews
575
reviews since 2012
Overall Rating
4.48 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.48/5
average on squaremouth 13,944 policies sold - 293 average monthly sales over last 3 months - 14,492 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.45 out of 5

14,141 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    358
  • 4 star
    130
  • 3 star
    30
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We chose this policy over the one being offered by the company we were booking our trip with because RoamRight was more comprehensive for less money. Easy decision. We didn't need to make a claim but it was good knowing someone was watching our backs so far from home.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Please see details in claim supporting documents

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was impressed with the ease with which I was able to research and find a policy that provided excellent coverage at the cheapest cost.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great price for the coverage you get. A bit difficult to get in touch with customer service representative.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My wife came down with altitude sickness in Peru and had to seek local medical attention and cancel part of our trip. When we contacted them on the road , they were very supportive . We now have to file the claim so will see how that goes.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I was a little confused as to what they actually covered even when I already had purchases the policy. And how I would go about using the policy if I had needed to.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very easy to use the online comparison of policies. I had a couple of questions prior to purchasing and called SquareMouth Customer Service. They were responsive and gave helpful guidance. The policy chosen was more extensive while being less expensive and met our needs better than the policy offered by the tour company we were traveling with. Fortunately, we did not need to make a claim but felt comfortable that we were adequately covered in case there was a problem.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It provided exactly the coverage I wanted, at an excellent price. I would recommend this policy to other travelers.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I claimed, because I could not make the trip due cancellation of flight ticket by airline without my knowledge.
    Roam right says that is not covered.
    Why we getting insurance which does not cover this situation?
    I will tell everyone, everywhere, that Roamright is no insurance to buy. I had most terrible experience with this insurance..

    Review Updated 09/16/2014

    Agent I talked with was rude, not helpful.
    My flight was cancelled by airline without my knowledge.
    I found out 2 days before the trip. After I arranged everything thing, packed fully. How that is not covered in insurance ?
    What is travel insurance for?
    With this result, I will never take Roam right ever again.

    Response Received
    RoamRight
    RoamRight
    RoamRight Team

    We have reviewed your situation and, as you stated, your travel insurance policy does not provide coverage in the event that a passenger’s ticket is cancelled by the airline. Typical travel insurance policies, including RoamRight’s, provide coverage for when an airline cancels or delays an entire flight, not an individual passenger.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    All our questions about pre-existing condition coverage were answered promptly and professionally.

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