Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?
We had travel insurance with roam right purchased through square mouth just in case we needed it. Fortunately everything went smoothly and we never had to use the insurance. I'm unable to comment about the experience in the event we hs needed it.
My wife and I actually developed such bad colds on our trip that we contemplated going home early. Fortunately we soldiered through and wound up having a great time, even hampered by illness as we were. I think that had I needed to call RoamRight, I would have been treated well and would have gotten the help I needed.
This was a great insurance policy! I had an issue with my bags not arriving at my final destination and they handled it. I was relieved to get reimbursed for the things I otherwise would not have bought.
Two previous claims were processed very quickly
I didn't need to use the service while traveling, thankfully. Everything was fine, although I think the company would prove themselves a 5 star one if they were to be more proactive in providing clear instructions as to how to navigate certain emergencies or care if necessary in the countries where I was traveling. Giving them 5 stars simply because I knew they existed, yet never had to use them, doesn't seem 'earned' to me. What I did feel while traveling was a lack of certainty regarding just exactly how to handle everything if something were to go wrong. To me, "insurance' also means insuring a person's confidence and informing them before anything has occurred.
This was my first experience using your product. I found it very easy and will use it again on my next trip. Thanks
Lost cash and credit cards due to theft. Claim filed and denied.
thank you, glad we did not to call or make a claim. Best, Laurie Lizer
My interaction is not complete with Roam Right yet. To date my experience with Roam Right has been good. They quickly responded to my email and also sent an email letting me know they had received my claim. Once the claim process is completed I will be able to give a better and more complete review.
Review Updated: 05/14/2016
Good job on the claim. Roam Right requested additional information to make final decision. Mailed them additional information and claim was processed quickly after.
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Times Staff Writer
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