Sales & Service Data

TOTAL SALES
22,211
Since 2012
MONTHLY SALES
1077
Average Monthly Sales Since 2012
REVIEWS
751
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

22,211
policies sold

0.3%
negative reviews

0.3% (61) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    490
  • 4 stars
    161
  • 3 stars
    39
  • 2 stars
    12
  • 1 stars
    14
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Requested a claim form via email from Roam Right on Wednesday or Thursday, June 17 or 18. As of this writing (June 21st), it has not arrived?

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for contacting us. A claim form was sent on the 18th at 2:00 pm; it may have gotten caught in your spam filter. We will resend the form today. You can also file a claim online. Simply go to http://www.roamright.com/register.aspx to create an online account and get started. If you have any questions or need any assistance, please call us at 855-762-6252.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    cant reallyevaluate an insurance carrier unless one files a claim

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Information clear and customer service excellent for answering any questions.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Made reservations for ourselves, kids, and grandkids in Dec of 2014. I had a heart attack in Feb requiring stents, more stents in March, heart problems in April and May. Doctor said no flying or traveling. The whole family cancelled. I cancelled the flights and filed a claim two days before we were scheduled to leave. Waiting for response.

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    0 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    so glad we didn't need you

    Was this review helpful to you?

    0 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Used Roamright before, excellent company to deal with will definetly use in the future

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The process took me a while because I had to gather information -- bills from overseas, proof of payment, and denial of any other coverage. But once I had all that info and submitted it, the insurance company processed the claim fairly quickly. It helped that I was able to takke care of everything electronically on line. Thank you for monitoring our transaction.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    It was an incredible relief knowing we would be covered. My husband became ill right before we left and it helped us knowing we would be covered...the agents were so friendly and empathetic.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Because I suffered a stroke in March we were unable to make the trip, and in need of a refund on our air reservation money. It was a little challenging as I had originally made all the contacts but was unable to follow through because of my medical condition. As a result my travel companion had to deal with the insurance, and she was met with professionalism and we received our refund in a timely fashion. I'd certainly recommend Roam Right to other travelers.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Patricia,
    We wish you a speedy and healthy recovery! We are glad you had such a good experience with us and appreciate your recommendation.
    Thank you,
    The RoamRight Team

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I have just filed my claim with roamright, and I will know more as to how they handle my claim in the next few days. I will update you later.

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    0 out of 1 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More