your agents are extremely helpful and knowledgeable - i described what i needed (trip cancellation for any reason dependent on if my expedited passport would arrive in time and they found me a policy asap - before i could get back to them and buy the policy they first quoted, i discovered that i needed a few more things covered - they immediately recommended a different policy that included what i needed for a mere 7 dollars more - exceptional customer service pre-sale and during sale - extremely happy and pleased with the extra confidence i was carrying in my pocket while exploring paradise in Costa Rica for 8 days
My wife and I bought RoamRight travel policies via Squaremouth in anticipation of a prepaid Safari. Approximately 2 weeks before our scheduled departure, I wound up in the emergency room and was subsequently advised not to make the trip. We cancelled those reservations that we could but the fee for the Safari was not refundable and we incurred expenses in canceling flights. As a result, we were out a substantial amount.
I submitted my claim, provided the backup RoamRight requested, and was paid in full in accordance with the policy. In my view, the test of insurance is how the company responds to claims and I am pleased to report that RoamRight responded exactly as it promised.
I hope RoamRight will insure my next trip.
Had to cancel trip due to medical problem. Just sent in claim for small amount to cover airline penalties rescheduled trip for 9/15
Will purchase insurance again in few days
I chose RoamRight as one of the few providers with an option to cover a guided backcountry ski tour. Customer service was responsive on my trip when I had a potentially problematic baggage delay (solved by renting some equipment for a day) and needed information about making a claim. I'm just back from the trip and haven't had a chance to file the claim yet so I will review that process once complete.
RoamRight was extremely helpful in filing the claim. The process went very smoothly and they informed us immediately on receiving our claim that it was in process. It was processed that same day and we received our check the next week! Great service and we are using them for our next trip!!! Very Happy!!!
Roam Right is awesome and staff friendly. Great prices. I would suggest that every traveler use Roam Right.
Process was slow and I am not sure it would be completed by now without Squaremouth's help. I would not recommend it but it may have been my fault since I did not read the small print as carefully as I should as to the requirements for baggage delay.
Our flight was delayed and an overnight stay was necessary. I called that night and spoke with the answering service who was not only friendly but helpful. By the time we arrived home, our claim forms were already waiting for us on-line. After I gathered and sent in my information, which I sent back on-line, I received an email that my claim was received along with the name of my claims administrator. I received a check within 10 days.
With the weather and cancelled flights of winter 2014, travel insurance was inexpensive peace of mind. I didn't make a claim, but the performance of the insurer and the comments from those who had made claims, convinced me that my premium was well-spent.
I can only provide relevant feedback for my insurance provider before the trip, since I did not need to contact them during my trip, nor did I make a claim. The process of buying a policy was quick and straightforward, unlike some competing companies. I was going to Cuba, which required some extra considerations, and my insurer handled them well.
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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