There was never a time in which I was concern about needing insurance. It is always better to have insurance and not need it than to need it and not have it.
I did not need to use any of the services of the company. I'm sure that they would have been there if I had needed them.
roam right was avaiable at the 24 hours number and provided reasonable contact information in case of emergency
RoamRight did not process my claim properly. I became very ill and was hospitalized and RoamRight did all they could to not pay my claim. Awful customer service.
We have been in contact with you regarding your claim and its outcome. Your claim was paid in accordance with the insurance policy that was purchased. If you need further explanation, please do not hesitate to contact us at firstname.lastname@example.org.
Thank you for making us aware of your complaint.
A member of our Zero Complaint Team will follow-up with you by the end of the business day on 2/23/2016.
Additionally, we can be reached at 800-240-0369.
We appreciate you taking the time to leave a review, amy.
I called to ask about travel insurance ID tags for my luggage to help in recovery if they were lost or delayed and they said that they did not supply them. I had received some from another travel insurance carrier and they saved the day while traveling in Italy on a previous trip.
I did not encounter any problems during our trip, therefore I did not have to contact them.
Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?
Didn't really use customer service function for this trip but if it includes ease of use in making the booking and the documenting that comes with it-- then am satisfied
Did not need to use any service so cannot rate it.
No claim made so no feedback
so glad we didn't need you
I had to make some last minute corrections in the term of the policy (my daughter did not give me the correct dates) and customer service made happen smoothly.
Thank you for the review. We are very happy to hear our customer service team was able to assist you. We look forward to insuring your next trip.
Customer service was really helpful when I called to explain about our much-delayed baggage. I am still waiting the results of filing my claim.
Thank you for your review. We are sorry to hear about your delayed baggage, and you should be hearing back from our claims department shortly.
Policy information was clear and straight forward. Covered all needed items at a reasonable rate. I was uncertain on a couple items and called customer service. They were very helpful and knowledgeable. They asked questions to determine what our need was and then recommended several options. Will definitely use this service again.
Thank you for your review! We are very happy to hear our excellent customer service team was able to assist you when purchasing your plan. We look forward to insuring your next trip.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More