Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
13,722
since 2012
Monthly Sales
689
average monthly sales since 2012
Reviews
567
reviews since 2012
Overall Rating
4.48 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.48/5
average on squaremouth 13,641 policies sold - 266 average monthly sales over last 3 months - 14,377 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.45 out of 5

13,722 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    353
  • 4 star
    127
  • 3 star
    30
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It provided exactly the coverage I wanted, at an excellent price. I would recommend this policy to other travelers.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I claimed, because I could not make the trip due cancellation of flight ticket by airline without my knowledge.
    Roam right says that is not covered.
    Why we getting insurance which does not cover this situation?
    I will tell everyone, everywhere, that Roamright is no insurance to buy. I had most terrible experience with this insurance..

    Review Updated 09/16/2014

    Agent I talked with was rude, not helpful.
    My flight was cancelled by airline without my knowledge.
    I found out 2 days before the trip. After I arranged everything thing, packed fully. How that is not covered in insurance ?
    What is travel insurance for?
    With this result, I will never take Roam right ever again.

    Response Received
    RoamRight
    RoamRight
    RoamRight Team

    We have reviewed your situation and, as you stated, your travel insurance policy does not provide coverage in the event that a passenger’s ticket is cancelled by the airline. Typical travel insurance policies, including RoamRight’s, provide coverage for when an airline cancels or delays an entire flight, not an individual passenger.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    All our questions about pre-existing condition coverage were answered promptly and professionally.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I've told many of my friends about Squaremouth! I normally hate buying insurance but you make it so much easier to see what I'm getting!

    Thanks!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I didn't need to file a claim so cannot comment on the policy. I asked a question of their customer service dept after buying the policy and it was answered quickly and courteously.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My dad was diagnosed with cancer a few days after my wife and I booked a cruise and paid for the travel insurance. I cancelled our trip within a few days of Dad's diagnosis. When I called RoamRight, they explained how to file a claim and which forms to submit.

    I submitted the claim forms and received full payment for the covered travel expenses within one month.

    I wouldn't hesitate to use RoamRight again. Their price was fair and their service was prompt.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Merely asked a process question of RoamRight. Got my answer. No claim was necessary.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had a heart attack in Africa. Roamright arranged for our delayed flights home, but it took a couple of days to convenience them that we did not need a nurse flown to Africa to accompany us home.

    Review Updated 09/17/2014

    Very thorough and professional. Got full payment for my claims.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Very Good

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    positive experience. would check w/ Squaremouth first should there be a another need for travel insurance.

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