Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
17,034
since 2012
Monthly Sales
708
average monthly sales since 2012
Reviews
647
reviews since 2012
Overall Rating
4.5 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,663 policies sold - 265 average monthly sales over last 3 months - 15,317 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.5

average on squaremouth 4.47 out of 5

17,034 policies sold
0.3% negative reviews

0.3% (59) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    413
  • 4 star
    142
  • 3 star
    33
  • 2 star
    10
  • 1 star
    14
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I called customer service before our trip to check to see exactly what was covered. It was a ggod value. I was glad that we purchased it because I became violently ill my last week and nearly went to the hospital. It was reassuring to know I would have been covered

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    They were very prompt and courteous in following through with all of our forms. Great experience!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Husband fell and broke his leg and I called and was reassured about making a claim. I will do so this weekend. Alonda Sanderford

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did not get to make my trip due to medical emergency. I was pleased with the help I received from Customer Service with filing my claim. I have not received my reimbursement check yet, but hope to in the very near future.

    Review Updated 02/05/2015

    the people who answered my calls were very helpful each time!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Exceptional understanding of our needs. Answered every question and offered advice throughout process.

    Certain to recommend and use again!!!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim was handled quickly and we received a check in less than two weeks.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    so far so good..i filed one claim but will have to file another claim for a damaged item.

    Review Updated 01/09/2015

    No problems. I filled out the claim, provided all the documents, and the claim was paid. Thank you!

    Response Received December 12, 2014
    Squaremouth
    Kasey Sanchez

    Squaremouth has contacted this customer to remind them of our Zero Complaint Guarantee.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Contact with customer service before the trip was professional, efficient, personable and thorough. I was impressed by the re I worked with and would highly recommend this service to other, in fact I have already! Thank you.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was happy with how fast the claim was handled and how easy it was to file. Customer service was really great. The one thing they did miss, was the correct amount and my refund. But I called and explained the amount they refunded me was wrong and they mailed me a check for the difference the next day. Overall great experience with them.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I have used Squaremouth.com many times and have always been totally pleased with the service and integrity of both Squaremouth and the insurance companies I have used.
    Thank you.

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