Sales & Service Data

TOTAL SALES
30,259
Since 2012
MONTHLY SALES
1833
Average Monthly Sales Since 2012
REVIEWS
895
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

30,259
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    593
  • 4 stars
    190
  • 3 stars
    45
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I have no complaints. I have already signed up with Roamright again for a trip in Jan. 2017

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We look forward to insuring your January trip and many after!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    I have not filed a claim. I did not see a Dr. during my travels; however, I did contact some kind of stomach bug and went to my Dr. when I got home. She ran several tests to determine if I had gotten a parasite or something else detectable. Still having some slight stomach issues, but not as severe.

    Are these tests and Dr. visit after I returned covered on this policy?

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for reaching out to us. Because you visited your doctor after you returned from your trip, and subsequently outside of the travel dates for which you purchased a policy, your tests and doctor visits are not covered through your travel insurance policy. However, if your illness impacted your trip, such as causing you to miss pre-paid events, please file a claim so we can review. You can learn how to file a claim by visiting this page on our site -- http://www.roamright.com/claims/how-to-file-a-claim/. We are sorry to hear about your sickness, and we hope you get well soon.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We were very pleased with our RoamRight experience. Your customer service reps were very helpful and efficient. We felt that the policy was affordable and was tailored to suit our needs. I would certainly share my positive experience with others in need of travel insurance and recommend you to them.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I just filed a claim for a damaged suitcase (bag). The Customer Services person I talked with was knowledgeable and helpful. She forward me a claim form and I submitted it this week. Hopefully will have a successful result.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for leaving a review. We are sorry to hear about your bags, but are very happy to hear our customer service rep was as awesome as we know them to be! We look forward to insuring your next trip!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Hope I never need it but the insurance gives me peace of mind.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for leaving a review. We are happy to hear we can be that peace of mind you deserve on your trip. We hope we can be the peace of mind on your next one as well.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight was easy to purchase and very affordable. Luckily, we did not need to use the insurance.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for leaving a review. We are very happy to hear your trip went well. We hope we can help you on your next trip as well!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I have received confirmation that my claim was recieved but am awaiting word on it.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Looked at other companies in the internet but Squaremouth was the only one that I found that connected me with what I was looking for at a reasonable price. I'll will definitely use them again.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The website was very easy to navigate and the details of the policy were clear and understandable and the opportunity to compare multiple policies side-by-side was invaluable. In entering information, I realized later that I had incorrectly entered my contact email. I called customer service and the rep I talked to was helpful and friendly and fixed the problem for me right away.
    While we didn't use our policy, we had a couple of reminders on our trip that you really do need travel insurance. Another party (a family of 7) in our tour group nearly missed the first day of the tour due to flight delays. As it was, they came directly from the airport and boarded the bus without a chance to even check in to the hotel. Had they missed it, the total cost of lost tour experience would have been substantial.
    The second situation involved a man we encountered on a hiking trail at the Cliffs of Moher who had fallen and sustained a compound fracture to his lower leg. Personnel on site were able to evacuate him to the visitor center, but I imagine he was taken by ambulance to a hospital some distance away at great expense. It gave us great piece of mind knowing we were covered for nearly anything that might have come up.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for leaving a review. We are happy to hear that you did not encounter any issues on your trip. Those stories you shared are all too common, and we can only hope that they had some kind of travel insurance. We look forward to insuring you on your next trip!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight was a really good choice for travel insurance. My computer was damaged on the flight home and was covered in full when I submitted my claim. The Claim process was easy and payment came in good time. I am highly satisfied and would buy insurance from them again. I will also recommend them whenever the opportunity arises. Thank you RoamRight.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for leaving a review! We are very happy to hear of your satisfaction, and we look forward to insuring you on your next trip.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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