Sales & Service Data

TOTAL SALES
28,621
Since 2012
MONTHLY SALES
1820
Average Monthly Sales Since 2012
REVIEWS
856
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

28,621
policies sold

0.2%
negative reviews

0.2% (66) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    565
  • 4 stars
    181
  • 3 stars
    44
  • 2 stars
    14
  • 1 stars
    17
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Just faxed my claim form to Roam Right. I will let you know the outcome shortly.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I have had very little interaction to date - I sent off my claim today, so I will let you know how that goes.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We had travel insurance with roam right purchased through square mouth just in case we needed it. Fortunately everything went smoothly and we never had to use the insurance. I'm unable to comment about the experience in the event we hs needed it.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My wife and I actually developed such bad colds on our trip that we contemplated going home early. Fortunately we soldiered through and wound up having a great time, even hampered by illness as we were. I think that had I needed to call RoamRight, I would have been treated well and would have gotten the help I needed.

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    0 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This was my first experience using your product. I found it very easy and will use it again on my next trip. Thanks

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Lost cash and credit cards due to theft. Claim filed and denied.

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    0 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    thank you, glad we did not to call or make a claim. Best, Laurie Lizer

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I found the price for the insurance reasonable for what I wanted to cover in case of emergency during my India trip.
    Squaremouth and RoamRight representatives were very helpful answering my questions. I found comments from other travelers very helpful toward my decision to buy this travel insurance. I'm glad that I didn't need to use the insurance, BUT, I felt more prepared having it for the just in case situation!
    I will be buying the same type of insurance from your organization for another upcoming trip later this year.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    When I called to check on the status of the reimbursement, the lady just asked me a couple of questions and then said that she was going to get a check sent that next day. It came very fast. Great customer service!!!

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Would like to see more communication about the claim I filed

    Review Updated: 04/29/2016

    I'm having a difficult time getting a check reissued, I've been trying for approximately 2 1/2 weeks, they always say they will when I call but it never gets done, please advise on what I can do.....
    Frustrated

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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