Sales & Service Data

TOTAL SALES
49,194
Since 2012
MONTHLY SALES
1976
Average Monthly Sales Since 2012
REVIEWS
1,328
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

49,194
policies sold

0.1%
negative reviews

0.1% (73) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    899
  • 4 stars
    283
  • 3 stars
    73
  • 2 stars
    14
  • 1 star  
    24
Top Providers
RoamRight
4.54/5
Tin Leg
4.54/5
Travelex
4.45/5

RoamRight Reviews


  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    My trip to Israel/Palestine was postponed because of the violence in the area. I decided to request that the insurance be transferred to the new trip at whatever time we felt that it would be safe to go. I called and made that request and talked with Darlene. She said that they would have no problem transferring the insurance and made a note indicating that was their decision. So, as far as I know, i have insurance for whenever we go.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I did not go on vacation I had to exit the plane due to abdomen, back and leg pain. I received a full refund with no problem. I will use and recommend RoamRight In the future.

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  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Nothing to report. Uneventful trip led to no interaction with the insurance company.

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  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We have filed a claim but it has not been settled yet. When my husband contacted Roam Right from the hospital, he was given a case number. After we returned and had all the documentation together, we heard from Roam Right very soon after the paperwork was provided. We have been advised as to whom at Roam Right will be handling our claim. We have another insurance company, so they will be coordinating. We definitely would recommend purchasing a policy, as the cost for 2 people for a 6-week trip was less than the cost of changing the airline flight home - not to mention the costs of emergency room, hospitals, and other trip interruptions. We will wait to hear the resolution, but so far, we are pleased.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    your agents are extremely helpful and knowledgeable - i described what i needed (trip cancellation for any reason dependent on if my expedited passport would arrive in time and they found me a policy asap - before i could get back to them and buy the policy they first quoted, i discovered that i needed a few more things covered - they immediately recommended a different policy that included what i needed for a mere 7 dollars more - exceptional customer service pre-sale and during sale - extremely happy and pleased with the extra confidence i was carrying in my pocket while exploring paradise in Costa Rica for 8 days

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My wife and I bought RoamRight travel policies via Squaremouth in anticipation of a prepaid Safari. Approximately 2 weeks before our scheduled departure, I wound up in the emergency room and was subsequently advised not to make the trip. We cancelled those reservations that we could but the fee for the Safari was not refundable and we incurred expenses in canceling flights. As a result, we were out a substantial amount.

    I submitted my claim, provided the backup RoamRight requested, and was paid in full in accordance with the policy. In my view, the test of insurance is how the company responds to claims and I am pleased to report that RoamRight responded exactly as it promised.

    I hope RoamRight will insure my next trip.

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  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Had to cancel trip due to medical problem. Just sent in claim for small amount to cover airline penalties rescheduled trip for 9/15
    Will purchase insurance again in few days

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  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    I chose RoamRight as one of the few providers with an option to cover a guided backcountry ski tour. Customer service was responsive on my trip when I had a potentially problematic baggage delay (solved by renting some equipment for a day) and needed information about making a claim. I'm just back from the trip and haven't had a chance to file the claim yet so I will review that process once complete.

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  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight was extremely helpful in filing the claim. The process went very smoothly and they informed us immediately on receiving our claim that it was in process. It was processed that same day and we received our check the next week! Great service and we are using them for our next trip!!! Very Happy!!!

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  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Roam Right is awesome and staff friendly. Great prices. I would suggest that every traveler use Roam Right.

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Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
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Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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