Sales & Service Data

TOTAL SALES
33,945
Since 2012
MONTHLY SALES
1759
Average Monthly Sales Since 2012
REVIEWS
996
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

33,945
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    667
  • 4 stars
    213
  • 3 stars
    49
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.54/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

RoamRight Reviews


  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?

    Was this review helpful to you?

    5 out of 36 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Called customer service to increase cost of insurance after final cruise payments were made. Pleasant, efficient customer service

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are happy to hear you found our customer service to be as great as we know them to be! Don’t forget about us when you are planning your next trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    added security now days and medical cant be beat glad we didnt need it.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We agree – peace of mind is definitely worth it. We are happy to hear your trip went well, and we look forward to insuring the next one.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    It was easy to enroll, and when I called with a question, even though the person couldn't answer confidently, he directed me to email the correct person and assured me I would get an answer during office hours. Which happened early Monday morning. I'm very happy with my encounter with customer service, and having the insurance gave us peace of mind during the trip.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are very happy to hear you found our customer service team helpful. We look forward to insuring your next trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    We were terribly disappointed in not being able to go on our trip at the last minute due to medical reasons. So I was not terribly thrilled with having to go through a bunch of paperwork and hassle about the insurance. But, lo! and behold! It was hassle-free! From downloading the forms to receiving our checks in a timely manner, the process was easy and forthright. We will definitely utilize Roam Right for future trips.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are sorry you had to cancel your trip, but are happy to hear we made the claims process easy for you. We look forward to insuring your next trip!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I quickly and easily got connected with a plan provider, pretty much at the last minute due to my procrastination. The plan was inexpensive and know I had it was a big relief and allowed me to enjoy my trip much better!

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are very happy to hear we were able to make your trip that much more enjoyable. We look forward to doing the same for your next trip as well.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel the trip for medical reasons. The claim was promptly processed and approved. I am waiting for the check to arrive in the mail.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to write a review. We are sorry you had to cancel your trip and hope you’ll be able to plan another one in the future. If you have any questions about your claim, please email claims@roamright.com.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    It was a great experience, certainly saved me money over the traditional route of getting insurance through the cruiseline, and allowed me the flexibility of choosing specific options that I wanted to add or subtract. I will certainly use it in the future!

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are happy to hear we were able to help you protect your trip, and we look forward to protecting the next one as well!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    Customer Service helped me with an error that I made and worked with the company to correct it. 2 thumbs up!

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for leaving a review. We are very happy to hear that you were able to see how great our customer service team truly is. We look forward to helping you before your next trip, as well.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I and my party had to Cancel the trip due to a medical injury. I and my wife were the only tow that insured by roam Rite. The claim was filed about three weeks ago and more information was submitted last week. Haven't heard back since then.

    Thanks
    John Middendorf

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    August 8, 2016

    Thank you for posting a review.

    We apologize for your negative claims experience.

    A member of our Zero Complaint team contacted you to discuss your options if you wish to open a Zero Complaint case.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Thank you.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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