Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
15,592
since 2012
Monthly Sales
609
average monthly sales since 2012
Reviews
612
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,953 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.47 out of 5

15,592 policies sold
0.4% negative reviews

0.4% (58) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    387
  • 4 star
    135
  • 3 star
    32
  • 2 star
    10
  • 1 star
    13
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Due to an unforeseen medical situation, I was forced to cancel a rafting trip that I had planned for my family of three. To file my claim, I simply provided documentation about the trip expenses and my medical issues. RoamRight sent a check about a month or so later. No problems!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I was pleased with extent of coverage and the competitive premium. My inquiries were answered clearly and in a timely manner.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It was great policy for the money. I never expected to make a claim.

    Review Updated 10/21/2014

    Roam right was efficient and handled my problem promptly, thoroughly and professionally. I truly appreciated doing business with you and look forward to contacting you in the future.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    To be honest - until my claim has been filed and approved, I cannot really comment on how Roamright are. I will say that I pulled a muscle in my neck and called the 24 hour service and although helpful and friendly, the 2 agents I spoke to were not that knowledgeable. I was told to file if I went to a doctor/acupuncturist/physical massage therapist and it may get approved - I was looking for a more definitive answer

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Once information reached the right address it was fine,but inially the package was returned as wrongly addressed. When I phoned the number to check they told me the address on the forms hadn't been changed yet!

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Please accept our apologies for sending you a form with an outdated address on it. Your claim occurred during the timeframe in which we moved our office to a new location. All of our forms now reflect our new address.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Multi-Trip
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I will pay the annual trip insurance again. I am 100% satiafied with the quick response to my claim and the communications I received as the process progressed.

    Rona Djeddah
    Thank you!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had no problems in dealing with Squaremouth at all. And so far in the claim end of it, all seems to be going well. I am just waiting for a check covering the unexpected delay in travel.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    When my luggage was delayed, Roamright customer service took the time to get the information so that they could act on my behalf in tracking the luggage - leaving me time to enjoy my vacation. They kept me informed of the progress- much more so than the airline. When I submitted my claim, it was handle with the same efficiency. I was informed on the status and payment was delivered in a very timely matter. I would not hesitate to use their products again on future travel.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I purchased RoamRight travel insurance for my granddaughter and myself for a trip to London and Paris.
    My mother died while we were finishing up the London part of the trip. We had to fly home from London, rather than Paris, and we were unable to use our Paris hotel, Eurostar tickets, tickets for Versailles or our return air ticket. I filed a claim upon returning and it was handled promptly and efficiently. I was VERY satisfied with the company. I will buy travel insurance from RoamRight for future trips and would highly recommend it to my friends.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    i have not heard back from my claim yet. it's been a couple of weeks. frustrated.

    Review Updated 10/14/2014

    They were friendly, great to work with, and though it took a few weeks to get the claim evaluated and completed, it all went smoothly. I'll definitely be using them again when I go overseas for more hiking in the spring.

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Our records indicate that you should have received an email on 9/16 regarding the status of your claim. We will have your RoamRight claims administrator contact you within the next business day to follow up.

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