N/A to all
Did not file for a claim.
roam right was avaiable at the 24 hours number and provided reasonable contact information in case of emergency
I was not able to get good info from your customer service. At the end we did not have to get home but I guess it was my fault for not reading the policy before I bought it. I dont think I would use your service again.
This is an easy to use site for comparing and selecting the travel insurance that meets your needs.
Had no need to use the insurance during this trip.
No contact with customer service other than purchasing the insurance online.
Did not use insurance.
Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?
so glad we didn't need you
Never needed any services
I would have given them 5 stars if it hadn't been for a male employee who treated me as if I was a criminal for talking about filing a claim. He was somewhat harsh and disrespectful.
During a later telephone call to RoamRight, I talked to a female employee who treated me very humanely and with respect. We discussed my special situation and went over what types of specific information that I needed to file a claim.
Thank you for taking the time to contact us. Customer service is one of our top priorities, and we apologize for any unsatisfactory interactions you had with our team. If you have any further questions about your situation or filing a claim, please do not hesitate to contact our claims department again at (855) 762-6252 or by email at email@example.com
Didn't need to file a claim thankfully so can't rate appropriately. But the booking process was simple.
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