Sales & Service Data

TOTAL SALES
22,503
Since 2012
MONTHLY SALES
1108
Average Monthly Sales Since 2012
REVIEWS
752
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

22,503
policies sold

0.3%
negative reviews

0.3% (61) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    491
  • 4 stars
    161
  • 3 stars
    39
  • 2 stars
    12
  • 1 stars
    14
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
HCC
4.49/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We thought we were going to be kept from boarding as the country we were flying to had new requirements. When we called Roam Right they were very courteous although they could not help us.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for choosing RoamRight. You can always contact our assistance center before you travel to check on entry requirements. Better yet, you can find this information in the RoamRight app, which you can download and access using your policy information. Please keep us in mind the next time you need travel insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Great coverage, great rates, easy purchase!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My husband, age 56, passed away on 5/5/15. We are awaiting his final death certificate so we can file a claim.

    Review Updated: 12/01/2015

    I always look for my trip cancellation insurance through your website. I booked a trip to Florida for 5/9/15, but on 5/5/15, my husband, who was 56, passed away unexpectedly. I had to wait awhile to get the final death certificate, but there was absolutely no delay on the part of RoamRight. Everything went through quickly, once I submitted the claim and I was very satisfied.

    Response From:
    RoamRight
    RoamRight:
    Vicki Z.
    Response Received:

    Please accept our heartfelt condolences for your loss. Take your time - when you are ready, our claims team is here to help. Call us at 855-762-6252 and we’ll guide you through the process.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Service great--knowledgeable and so helpful.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for choosing RoamRight! Our team is always happy to help, and we hope you’ll remember us next time you travel.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The travel part has been claimed and we have been reimburse the entire amount. We are now waiting for medical bills to come in.
    Most certainly will recommend this policy to others

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We hope everyone in your party is feeling better, and are glad we could help during your trip. Thank you for recommending us to others.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Fantastic , easy and efficient way to pick up insurance for trip. Service for choosing just the right package was superb. Definitely will use again. Better coverage for the price than boat insurance!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Policy seemed to cover everything important. Thankfully we did not have to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The policy was fine. Reasonably priced, minimal coverage. My only issue is that it was not clear on the web site what was and was not covered and I needed to contact a representative who was very helpful and lovely.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for choosing RoamRight! Please keep us in mind for your next trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Recommended by a friend

    Everything was made easy

    yes I would recommend

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We love it when happy RoamRight customers refer their friends to us! We look forward to serving you (and perhaps some of your friends too?) on future trips.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I turned down the travel agency policy because they are always too high.

    To my surprise, your policy was higher than the travel agency's. But, it was too late to go back to the agency.

    Guess I'll have to be more careful next time and check with you before booking the trip.

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    0 out of 1 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More