I think Roam Right is a great company. In the past when we've filed a claim, although they often ask for more documentation, it is not unreasonable and claims have been paid appropriately and promptly.
This claim is very small, for delayed baggage, but we'll see if it is handled quickly and we are sent the money that we will be due for the missing luggage.
Since I did not file a claim, my only interaction with RoamRight was to sig up for the insurance and to subsequently to change the coverage dates. All the interactions with RoamRight were very good. I would definitely recommend them to anyone interested in travel insurance.
Excellent experience dealing with Roam Right.
Squaremouth was recommended to us by a friend. We were very pleased with the customer service from Roam Right.
Talked with Customer Service long before the trip to modify some details -- travel dates, number of people -- nothing major. Was taken care of quickly on the phone with email confirmation. Thankfully no problems on the trip, so no need for further interaction.
Spoke on phone. They emailed the claim forms. In process of gathering all required info to submit.to RoamRight.
Always recommend squaremouth.
Good information for the traveler.
I had to make some last minute corrections in the term of the policy (my daughter did not give me the correct dates) and customer service made happen smoothly.
Customer service was really helpful when I called to explain about our much-delayed baggage. I am still waiting the results of filing my claim.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More