I've had no problems so far :-). I only gave 4 stars 'cause it's my first experience with travel insurance, so I have no other point of reference
So far an excellent company
Customer service representatives were easy to contact, friendly, patient and knowledgable. I was pleasantly surprised at how affordable additional coverage is to purchase and at the extensive choices available to consider. My representative guided me through the menu of options in quick fashion allowing me to make an informed choice with minimal delay. Highly recommended.
Only used customer service to increase insurance coverage for trip.
I was not able to get good info from your customer service. At the end we did not have to get home but I guess it was my fault for not reading the policy before I bought it. I dont think I would use your service again.
Sign up was easy,only needed to add info to policy directly with Roam Right and get more info about coverage.We
were extra careful because last year ran into trouble making a claim when signed up with another company.
I would use squaremouth again for comparisons and Roam Right again.
I changed my trip and then changed it back to origianal. RoamRight was very accomidating.
Outstanding customer support!
I was traveling with my friend and her children. Because my friend has medical issues (that are well managed), it is necessary to purchase insurance "just in case".
I contacted Roam Right just before departure, because I realized that I did not have copies of our policies. They were quick to find them and email the to me.
While we had no medical issues on the trip, my return flight was cancelled. This was Saturday, and the airline could not confirm me on a flight to my home airport until Monday. I was looking at the possibility of a long, unplanned stay in Orlando. I called the 800 number to confirm what my benefits were should I need them. Thankfully, I did not - I was able to stand by and get on a flight home. But the bottom line was that Roam Right was easy to reach, and able to provide me with clear answers to my questions.
We’re happy to hear you made it home on schedule. Saturday to Monday is a long, unexpected layover – even in a city like Orlando! As you’ve learned, we’re always here for you if you need us. Please continue to share your story with others and keep RoamRight in mind as you plan your next trip.
Thank you for being a valued customer.
Answered my question efficiently when I needed to change my policy
Glad we could help you with your policy change. Hope you had a safe and enjoyable trip, and please keep us in mind for future travels.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More