There are so many options for travelers insurance but RoamRight is the best. Easy to use website and the price differentials per each different rate accurately represent what will be covered! Luckily during my travels there were no accidents, but RoamRight gave me the peace of mind to enjoy my adventure!
Thank you for your review. We are very happy to hear there were no issues on your trip, and we look forward to helping you enjoy your next adventure as well.
I purchased Peace of MIND at an excellent cost. Thankfully no issue arose where I would have to test the value. For me, I will use this in future travel.
Online experience and short talk with agent to answer questions was 5 star.
Thank you for your review. We are happy to hear you had no issues while on your trip, and we look forward to keeping your peace of mind the next time you travel.
The assistance through RoamRight's online chat service was extremely helpful in filing our claim, and the claim was processed very promptly.
I had good experience with the company. A week before my trip i wanted to add $ to upgrade a benefit, I called customer service and got told that the insurance company will consider it and let me know in 48 hours. No respond was given to me at the time, and I decided to leave it as it is. Otherwise satisfied. Thank you!
Best rated insurance at best price. I made a mistake on my termination date, called customer service and within 5 seconds it was fixed. Outstanding service. Highly recommend over all others.
Thank you for taking the time to leave us our review. We pride ourselves on our customer service and are always happy to help. Keep traveling!
QUICK, EFFICIENT, BEST PRICE
Thank you for taking the time to leave us a review. We appreciate your business.
It's easy to compare policy levels and easy to contact customer service. I had to change dates as I didn't realize the cruise line would book us on a red-eye, necessitating adding an extra day. All went well.
Luckily we didn't need to file a claim, but the peace of mind was worth it.
I called to ask about coverage for moving to a different hotel after I found a heroin needle in the dresser drawer of the one I was staying at with my two year old daughter. The representative coldly told me that the situation wasn't covered, end of story.
That is indeed a terrible experience. Travel insurance is designed to cover lost expenses due to trip cancellation or interruption for a variety of covered reasons. At this time, it does not cover changing hotels for situations such as the one you experienced; we are held to the policy as it is written in the Description of Coverage you received at the time of purchase.
However, we do encourage you to approach the hotel directly for a refund and compensation. If it was a chain hotel, we further recommend that you notify their parent company about your situation.
We will also review your communication with us to remind our representatives the importance of empathy. We appreciate you bringing this to our attention as it can help us enhance our customer experience.
I have had RoamRight insurance for several previous trips. Your company has offered excellent coverage for several of my vacations and your personnel have consistently provided excellent service. For these reasons, RoamRight is my first company to look at when selecting a travel insurance policy.
When I was n the middle of purchasing my insurance, my computer malfunctioned and I was nit able to complete the transaction, after many attempts, I called your company's and asked for assistance. The person answered the phone was very patient and very knowledgeable. She walked me through the steps and explained the differences about each policy. She assisted me to purchase the most appropriate coverage for me needs in a timely fashion. I was very impressed with your company's assistance.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
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BY KATHERINE SNOW SMITH
Times Staff Writer
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