Sales & Service Data

TOTAL SALES
22,144
Since 2012
MONTHLY SALES
1071
Average Monthly Sales Since 2012
REVIEWS
751
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

22,144
policies sold

0.3%
negative reviews

0.3% (61) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    490
  • 4 stars
    161
  • 3 stars
    39
  • 2 stars
    12
  • 1 stars
    14
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

RoamRight Reviews


  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I did not have to file a claim so don't have any reason to rate this travel insurance good or bad.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I don't think I will ever travel without your insurance again. the ease of purchase and policy coverage offered us a sense of security during our travels overseas.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    To early to rate your company. I am waiting for feedback from a claim that I filed due to a cancelled flight as a result of an east coast storm and airport closure.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I have booked with Squaremouth a few times now and have always received great service. We have another trip planned in May and insured through Squaremouth. Never had a problem and did not ever have to file a claim. Hope if I do have to submit a claim it is as easy a process as my other dealings with Squaremouth!!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    Purchasing the policy I needed was easy and customer service was helpful with answering questions over the phone. I did not have to file a claim so I have no comments over the claim process although I feel I would have been covered as long as I followed the procedures in the proper manner outlined in the policy That part seems to be the major issue of people who have complaints with the claim process. Read your policy instructions in detail and know what you need to do and what's covered.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Received one letter regarding one of two claims. Upon calling, claims rep was courteous and explained what happened, and assured me that both claims had been approved and checks checks were in the mail. They were received within the next week. Very good experience overall.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    Great service

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I understand the policy only reimbursed with receipts, but difficult to get at airport food concession and another to go store before going to the airport. Perhaps a minimum without receipts should be honored. Thought I would get $200 pp on the delayed flight regardless if after the 6+ delay time. Didn't get anything back. Rules encourage people to spend money and get receipts, but all seem to read that way. I bought the policy for the health insurance and not the flight problems.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I contacted Roam Right customer service late on a Sunday night following my medical emergency. My call was immediately answered by On Call International which was very helpful in offering help and giving me direction on how to proceed with my situation. Everyone I spoke with was very professional and understanding, and I highly recommend that future travelers use Roam Right for their insurance needs.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    So far, so good!

    Review Updated: 04/03/2015

    RoamRight was very easy to work with. They were responsive and completed the claim in a very reasonable time frame. I will be back to use their services again!

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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