Reviews, Sales, and Service Ratings for
Arch RoamRight

I filed our claim more than two weeks ago and have not heard a peep from Roamright. The Customer Service rep. did send forms but did not answer my questions as to how I should file for a medical claim for our covered daughter paid for by my covered wife as part of the 6 person policy I had purchased.

I am quite frustrated at this point.

Charles,

Thank you for taking the time to reach out.

We received your claim on July 24th and it is currently assigned to one of our claims examiners. Your claim examiner will reach out to you if she needs additional information when reviewing your medical claim.

If you have any further questions, feel free to contact us at 855-762-6252.

friendly website!

I needed to change dates and later update the amount paid and I just had to call which was very easy! The only suggestion I have is to be able to put down the deposit amount and then the total cost of trip at the beginning. It would make it a bit easier for customer to select a policy. First payment on deposit amount and then later, the full amount.

I made a mistake about our return date and had to add 2 days on to our coverage , it was super easy and fast . Everyone I spoke with was helpful and very friendly.

Needed to add to policy and representative was very helpful and efficient. Shall use RoamRight again. Thank you.

Didn’t need to use the policy, but felt secure having it.

This is the second time we have used RoamRight for our travel insurance needs. They have several levels of policies to fit individual needs. I contacted customer service to up-date our coverage after making the final payment on the trip and they took care of all the changes immediately. I had a copy of the new policy within a matter of hours. We have never had occasion to use the insurance coverage, so I can only speculate that their response would be as good as their customer service.

You do not have our permission to use this on your website.

I did not realize Italy's socialized medicine covered me as a tourist. I did not ask when I contacted the company, but it would have been nice if the rep, if he knew, had told me. At the time I was quite worried about being released with no financial hassel.

We purchased the cancel for any reason policy. Unfortunately I had to cancel the trip because of a conflict that came up that I could not get out of. We submitted a claim for refund that was processed without any problems.