Sales & Service Data

TOTAL SALES
28,372
Since 2012
MONTHLY SALES
1809
Average Monthly Sales Since 2012
REVIEWS
849
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

28,372
policies sold

0.2%
negative reviews

0.2% (65) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    561
  • 4 stars
    180
  • 3 stars
    43
  • 2 stars
    14
  • 1 stars
    16
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The customer service rep was very helpful in explaining what policy would be best for us based on the risk we needed to cover. Without his assistance we probably would have selected the wrong type of coverage. Fortunately, the trip went well and we didn't have any unexpected events.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Great costumer service all the way through my trip!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The claim process was easy. Both the website and the customer service representative were very helpful. There wasn't much paperwork and it was processed quickly. We did have a very straightforward situation.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I recommended Square mouth to my fellow passengers. They were pleased to hear they can buy medical and evac insurance without having to purchase trip,and cancellation insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The trip went well, so we did not need to file a claim. We were completely satisfied with our experience and feel confident that if something had gone wrong we would have had support.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Appreciated variety of insurance level options. Cannot speak to how response to claim went as we did not make one.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    When deciding on a policy, RoamRight answered my questions with knowledge and efficiency, enabling me to decide...

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Everything in the trip went smooth and so we did not have to make any claim. I would definitely recommend your company to others. Thanks.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    Feeling like dealing with pros.

    Response From:
    RoamRight
    RoamRight:
    Victoria Zidwick
    Response Received:

    Thank you for taking the time to leave us a review. We appreciate your business and hope you’ll keep RoamRight in mind for your future travels.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase and to get questions answered and price was reasonable.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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