Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
15,652
since 2012
Monthly Sales
602
average monthly sales since 2012
Reviews
612
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,201 policies sold - 256 average monthly sales over last 3 months - 14,960 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.47 out of 5

15,652 policies sold
0.4% negative reviews

0.4% (58) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    387
  • 4 star
    135
  • 3 star
    32
  • 2 star
    10
  • 1 star
    13
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Roam Right responded to my questions during the one day emergency delay I faced on my trip to Iceland. They provided the information I needed at the time.

    On my return, when I went to file the claim, I found them not very helpful, simply directing me to the internet.

    However, my claim was ultimately paid, so all's well that ends well!

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Thank you for bringing your customer service concerns to our attention. We strive to provide exceptional service and realize that your experience did not meet our standards. We will address the situation internally so that future occurrences are avoided.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to call a few times because it seemed like it took a little too long,
    They were good under than that,

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Excellent customer service, user friendly web site.

    Would recommend this policy to other travelers.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We chose this policy over the one being offered by the company we were booking our trip with because RoamRight was more comprehensive for less money. Easy decision. We didn't need to make a claim but it was good knowing someone was watching our backs so far from home.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Please see details in claim supporting documents

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was impressed with the ease with which I was able to research and find a policy that provided excellent coverage at the cheapest cost.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great price for the coverage you get. A bit difficult to get in touch with customer service representative.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My wife came down with altitude sickness in Peru and had to seek local medical attention and cancel part of our trip. When we contacted them on the road , they were very supportive . We now have to file the claim so will see how that goes.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I was a little confused as to what they actually covered even when I already had purchases the policy. And how I would go about using the policy if I had needed to.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very easy to use the online comparison of policies. I had a couple of questions prior to purchasing and called SquareMouth Customer Service. They were responsive and gave helpful guidance. The policy chosen was more extensive while being less expensive and met our needs better than the policy offered by the tour company we were traveling with. Fortunately, we did not need to make a claim but felt comfortable that we were adequately covered in case there was a problem.

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