Sales & Service Data

TOTAL SALES
38,613
Since 2012
MONTHLY SALES
1453
Average Monthly Sales Since 2012
REVIEWS
1,119
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

38,613
policies sold

0.2%
negative reviews

0.2% (71) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    753
  • 4 stars
    242
  • 3 stars
    53
  • 2 stars
    13
  • 1 stars
    23
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

RoamRight Reviews


  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Never needed any services

    Claim Process
    No claims

    Was this review helpful to you?

    1 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was knowledgeable, courteous, professional and exceeded expectations. Will not hesitate to use this company again!

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for leaving a review and for your kind words. We are very happy to hear you had a great experience with our customer service team, and we look forward to giving you that same service when you book your next trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    To early to rate them since they are first working on my claim

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We also want to thank you for your patience as we review your claim. Customer experience is our top priority, and that includes thorough and accurate review of all claims.

    If you need to check on the status of your claim, you can contact our claims department at claims@roamright.com, or by phone at 855-762 6252.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    First time purchasing trip insurance. Process was smooth and easy to understand. When I had to add additional coverage, the process was quick and painless.
    I had no need to file a claim since our trip went off without a hitch.
    I will use the service again when I need trip insurance.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are happy to hear that your trip went well! We are also very happy to hear from our first-time buyers of trip insurance. It was our pleasure to make this experience as easy as possible for you, and we look forward to covering you on your next trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I found it easy to reach you and appreciated the return call.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. If you need to protect another trip, you know how to reach us!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was interrupted due to a death in the family. I have not begun the paperwork yet. Will let you know how it works our for the group.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. Please know that if you need any help filing your claim we are here for you.

    You can read more about our claim-filing process at http://www.roamright.com/claims/how-to-file-a-claim/. You can also contact our claims department directly at 855-762-6252 or at claims@roamright.com.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    we are still waiting for information on the claim submitted

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for reaching out to us about your claim. Due to increased claims activities in the wake of Hurricane Matthew, we are asking for 30 days to thoroughly and accurately review all claims.

    From the time you posted your review, a decision has been made on your claim. You should be hearing from us shortly if you have not already.

    If you have any further questions, please feel free to contact us at claims@roamright.com or 855-762-6252.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    November 30, 2016

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you today to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    We didn't take our cruise vacation due to medical circumstances! We contacted RoamRight and have sent in all the necessary forms and required paperwork and have not heard anything from them since we sent in the forms except an email stating that they received our claim and were reviewing it on October 31, 2016.

    Reference claim number ***********

    Claim administrator: ******* *******

    I called twice and was put on hold and then told our claim wasn't even reviewed after being received over 1 month prior, due to the high volume of hurricane claims and then put on hold again and disconnected. The second time I called I was disconnected immediately without even an operator answering the call. I am very disappointed with our treatment to say the least.

    I really would like some assistance with this claim.

    Our access code is ******

    Margaret *******
    *****************
    ************

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to reach out to us. First, allow us to apologize for the disconnections when you called earlier this month. It seems we were experiencing some technical issues when you called.

    As you mentioned, due to increased claims activities, we are asking for 30 days to thoroughly and accurately review all claims in the wake of Hurricane Matthew. From the time you posted your review, a decision has been made on your claim. You should be hearing from us shortly if you have not already.

    If you have any further questions, please feel free to contact us at claims@roamright.com or 855-762-6252.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Very friendly obtained forms easily.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. We hope we can insure you again in the future.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    Great service. No problems during trip but nice to have peace of mind of expense and health coverage while traveling in a remote area.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. We are happy to hear that your trip went well and that we were able to provide you with peace of mind. Hopefully we can do that for many more trips to come.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

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