Process was slow and I am not sure it would be completed by now without Squaremouth's help. I would not recommend it but it may have been my fault since I did not read the small print as carefully as I should as to the requirements for baggage delay.
Our flight was delayed and an overnight stay was necessary. I called that night and spoke with the answering service who was not only friendly but helpful. By the time we arrived home, our claim forms were already waiting for us on-line. After I gathered and sent in my information, which I sent back on-line, I received an email that my claim was received along with the name of my claims administrator. I received a check within 10 days.
With the weather and cancelled flights of winter 2014, travel insurance was inexpensive peace of mind. I didn't make a claim, but the performance of the insurer and the comments from those who had made claims, convinced me that my premium was well-spent.
I can only provide relevant feedback for my insurance provider before the trip, since I did not need to contact them during my trip, nor did I make a claim. The process of buying a policy was quick and straightforward, unlike some competing companies. I was going to Cuba, which required some extra considerations, and my insurer handled them well.
extremely easy to sign up - representative was helpful and knowledgeable. did not need to file a claim.
Information we got regarding the policy was great. Fortunately, we had no issues and cannot give ratings to the other questions.
There was never a time in which I was concern about needing insurance. It is always better to have insurance and not need it than to need it and not have it.
I did not need to use any of the services of the company. I'm sure that they would have been there if I had needed them.
Called to discuss potential claim re: lost luggage and received polite advice and emailed claim form. Luggage delivered 3 days later/no need for claim. Not sure how things would go if claim was filed, but preliminary experience was positive.
Thank you for your review. We are glad to hear your luggage arrived, and we assure you if you had to follow through with the claim you would have been satisfied with the process.
I have only good things to say about RoamRight and expect this to continue throughout the resolution of my claim..
Thank you for taking the time to leave a review. We are happy to hear you have had an enjoyable experience thus far, and know that we are working diligently to accurately and thoroughly review your claim. If you have any questions or simply would like to check on the status of your claim, feel free to contact our claims department at firstname.lastname@example.org or at (855) 762-6252.
Our connecting flight from Denver to Honolulu was cancelled on June 19, 2016. I called RoamRight on the same day and informed the Agent of our predicament. She was very accommodating and sent us the link on where to file the necessary claim forms. It was the highlight of an otherwise dreary day!
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