Sales & Service Data

TOTAL SALES
49,265
Since 2012
MONTHLY SALES
1983
Average Monthly Sales Since 2012
REVIEWS
1,329
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

49,265
policies sold

0.1%
negative reviews

0.1% (72) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    901
  • 4 stars
    283
  • 3 stars
    73
  • 2 stars
    14
  • 1 star  
    23
Top Providers
RoamRight
4.54/5
Tin Leg
4.54/5
Travelex
4.45/5

RoamRight Reviews


  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Process was slow and I am not sure it would be completed by now without Squaremouth's help. I would not recommend it but it may have been my fault since I did not read the small print as carefully as I should as to the requirements for baggage delay.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Our flight was delayed and an overnight stay was necessary. I called that night and spoke with the answering service who was not only friendly but helpful. By the time we arrived home, our claim forms were already waiting for us on-line. After I gathered and sent in my information, which I sent back on-line, I received an email that my claim was received along with the name of my claims administrator. I received a check within 10 days.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    With the weather and cancelled flights of winter 2014, travel insurance was inexpensive peace of mind. I didn't make a claim, but the performance of the insurer and the comments from those who had made claims, convinced me that my premium was well-spent.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I can only provide relevant feedback for my insurance provider before the trip, since I did not need to contact them during my trip, nor did I make a claim. The process of buying a policy was quick and straightforward, unlike some competing companies. I was going to Cuba, which required some extra considerations, and my insurer handled them well.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    extremely easy to sign up - representative was helpful and knowledgeable. did not need to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Information we got regarding the policy was great. Fortunately, we had no issues and cannot give ratings to the other questions.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    There was never a time in which I was concern about needing insurance. It is always better to have insurance and not need it than to need it and not have it.

    During Trip
    I did not need to use any of the services of the company. I'm sure that they would have been there if I had needed them.

    Claim Process
    No claim!!!

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    2 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Called to discuss potential claim re: lost luggage and received polite advice and emailed claim form. Luggage delivered 3 days later/no need for claim. Not sure how things would go if claim was filed, but preliminary experience was positive.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are glad to hear your luggage arrived, and we assure you if you had to follow through with the claim you would have been satisfied with the process.

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    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I have only good things to say about RoamRight and expect this to continue throughout the resolution of my claim..

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. We are happy to hear you have had an enjoyable experience thus far, and know that we are working diligently to accurately and thoroughly review your claim. If you have any questions or simply would like to check on the status of your claim, feel free to contact our claims department at claims@roamright.com or at (855) 762-6252.

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    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Our connecting flight from Denver to Honolulu was cancelled on June 19, 2016. I called RoamRight on the same day and informed the Agent of our predicament. She was very accommodating and sent us the link on where to file the necessary claim forms. It was the highlight of an otherwise dreary day!

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    1 out of 2 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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