Sales & Service Data

TOTAL SALES
33,535
Since 2012
MONTHLY SALES
1751
Average Monthly Sales Since 2012
REVIEWS
987
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

33,535
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    658
  • 4 stars
    212
  • 3 stars
    50
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased with the navigability of website. also, i engaged a Live Chat to clarify a few details before purchase. it was through, swift and affordable. luckily i did not have to file a claim as my trip went uneventful on that level. i will use the site again when traveling abroad.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    We originally purchased a policy for an Alaska cruise, but had to change that for personal reasons. RoamRight made the change very easy and promptly provided us with a refund for the difference in price. Thank you!

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are happy we were able to make your cancellation and claim process easy for you. Thank you for choosing RoamRight! We look forward to insuring the next trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Sadly, 5 days before my departure date I started to have extreme bleeding from my lower lip. It was so bad I went to Urgent care where the MD said it was possibly melanoma , gave me two needles in my lip and stitched it shut. Told me I needed to see an ENT doctor asap. First available was the 20th of July, the day I was booked to fly to SanDiego . Saw him on the 20th. Scheduled for biopsy of my lip and procedure to cauterize and stitch lip. Trying to get paperwork completed for Roam Right but unsuccessful so far catching up with the MD on site that day.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. You do not need to have the treating physician from your visit to Urgent Care fill out the attending physician statement document. We will accept a document filled out by any treating physician that verifies the need to cancel your trip, including the doctor that performed your biopsy on the 20th. Your claim examiner will be contacting you today to make sure you are aware of all your options for having this document completed.

    If you have any further questions, or do not hear from your claim examiner, please feel free to contact the claims department at 855-762-6252 or by email at claims@roamright.com.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    August 2, 2016

    Thank you for posting a review.

    We understand you are in the process of filing a claim.

    A member of our Zero Complaint Team contacted you to discuss the procedures for filing a claim.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Thank you.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight checked in with us after the attack in France to give us information if we needed help. Fortunately, we did not but it was nice to know that they were available and ready to help.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. We are very happy to hear you were safe during those unfortunate events in France. We look forward to insuring your next trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Finding and taking out a trip policy was a breeze. Then when I cancelled, no objections were made. I would use this company's service again in a heartbeat.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. We are happy to hear our services were helpful, and we look forward to insuring your next trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    There was a little bit of a mix up initially, but it got straightened out and RoamRight paid the full amount due. It was very quick and the customer service rep couldn't have been nicer. Thank you RoamRight; I will certainly recommend you to family and friends.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    Do not understand pricing. My daughter got similar insurance in the same time period with your company. She paid less for two people

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. Our pricing is based on a number of factors, including age of travelers and trip cost. So even if your daughter purchased two policies, there is a chance her premium was lower because of the factors mentioned above.

    If you have any other questions, please feel free to contact customer service at 855-762-6744 or by email at customerservice@roamright.com.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Everything was easy to understand and having the insurance gave me peace of mind...even though we didn't end up needing it. Money well spent!

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for leaving a review. We are happy to hear that your trip went well, and we look forward to insuring the next one!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    So I have been trying to contact some in the Airline regarding my suitcase being broken. As I sat on the plane I watched from my window as they threw luggage on the ground like it was nothing. Now my suitcase is ruined. The entire inside including the handle is shattered and broken in to many pieces. Can someone please help me?

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We are sorry to hear about your luggage. For information on how to file a claim, visit http://www.roamright.com/claims/how-to-file-a-claim/. If you need any assistance during this process, feel free to contact our claims department at 855-762-6252 or by email at claims@roamright.com

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    July 29, 2016

    Thank you for posting a review.

    A member of our Zero Complaint team has contact you to discuss details on how to file a claim.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I found the chat service helpful before the trip. We were fortunate not to need to file a claim.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are happy to hear your trip went well, and we are glad you found our services helpful. We look forward to insuring your next trip.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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