Sales & Service Data

TOTAL SALES
26,899
Since 2012
MONTHLY SALES
1667
Average Monthly Sales Since 2012
REVIEWS
825
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

26,899
policies sold

0.2%
negative reviews

0.2% (64) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    544
  • 4 stars
    175
  • 3 stars
    42
  • 2 stars
    13
  • 1 stars
    16
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

RoamRight Reviews


  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I've had no problems so far :-). I only gave 4 stars 'cause it's my first experience with travel insurance, so I have no other point of reference

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    So far an excellent company

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Customer service representatives were easy to contact, friendly, patient and knowledgable. I was pleasantly surprised at how affordable additional coverage is to purchase and at the extensive choices available to consider. My representative guided me through the menu of options in quick fashion allowing me to make an informed choice with minimal delay. Highly recommended.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Only used customer service to increase insurance coverage for trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I was not able to get good info from your customer service. At the end we did not have to get home but I guess it was my fault for not reading the policy before I bought it. I dont think I would use your service again.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Sign up was easy,only needed to add info to policy directly with Roam Right and get more info about coverage.We
    were extra careful because last year ran into trouble making a claim when signed up with another company.

    I would use squaremouth again for comparisons and Roam Right again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I changed my trip and then changed it back to origianal. RoamRight was very accomidating.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Outstanding customer support!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was traveling with my friend and her children. Because my friend has medical issues (that are well managed), it is necessary to purchase insurance "just in case".

    I contacted Roam Right just before departure, because I realized that I did not have copies of our policies. They were quick to find them and email the to me.

    While we had no medical issues on the trip, my return flight was cancelled. This was Saturday, and the airline could not confirm me on a flight to my home airport until Monday. I was looking at the possibility of a long, unplanned stay in Orlando. I called the 800 number to confirm what my benefits were should I need them. Thankfully, I did not - I was able to stand by and get on a flight home. But the bottom line was that Roam Right was easy to reach, and able to provide me with clear answers to my questions.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We’re happy to hear you made it home on schedule. Saturday to Monday is a long, unexpected layover – even in a city like Orlando! As you’ve learned, we’re always here for you if you need us. Please continue to share your story with others and keep RoamRight in mind as you plan your next trip.
    Thank you for being a valued customer.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Answered my question efficiently when I needed to change my policy

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Glad we could help you with your policy change. Hope you had a safe and enjoyable trip, and please keep us in mind for future travels.

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    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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