Sales & Service Data

TOTAL SALES
35,367
Since 2012
MONTHLY SALES
1690
Average Monthly Sales Since 2012
REVIEWS
1,017
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

35,367
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    679
  • 4 stars
    220
  • 3 stars
    51
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.46/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Everyone was very helpful and it was easy to buy the policy.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We hope you remember us the next time you plan a trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The customer service department was quite helpful in providing assistance in choosing the right policy for my travel to England.
    I wasn't sure what was best for me and the agent was more than happy to help.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. We are very happy to hear you found our customer service helpful, and we hope you enjoyed your trip! Please don’t forget us when you plan the next one.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    All my questions before buying the insurance were answered quickly and completely.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I will comment after the claim is finish

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    My favorite company!!

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for leaving such a flattering review! We are very happy to hear we are able to make your travel experiences that much better. Don't forget us when it comes time to book another trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I was able to purchase a policy for about one fourth of the cost of the policy Viking Cruises was selling with my trip. I did not need to file a claim.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are happy to hear your cruise went well. Please keep us in mind when you book your next trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    love your site...so easy to compare plans AND love the guarantee if any issues arise. makes me feel like insurance isnt a waste and the companies will actually support you if you need anything...also got an email while in myanmar to check i was ok since there was an earthquake...thats pretty cool! Def using you guys next trip abroad!

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are happy to hear you found our site useful and are safe after being in Myanmar during the earthquake. We look forward to insuring you on that next trip!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Hello,
    I thought that Roam Right provided excellent communication and customer service. I'm impressed!
    Thanks so much.

    Warm wishes,
    Bill Say

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We are happy to hear your experience with RoamRight was pleasant. Please don't forget us the next time you plan a trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    Experience was great. My daughters flight to Ecuador was delayed 3.5 hours due to weather and we were not sure she would make it to Dallas in time for the flight to Quito. Contacted Roam Right to figure out the options. It was a relief knowing there was a back up plan. This was all before she even boarded! Did not end up needing service but I won't ever travel without it again.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. We agree: it is always nice to know someone is there for you. We look forward to insuring your next trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Time will tell, but my previous interaction with Squaremouth and the companies they provide for travel insurance was extremely good.

    RoamRight did acknowledge our claim within 24 hours of generating the claim, but as of today September 2, 2016 it has not been settled. Claim was for $4198.96 to cover the additional cost of the same exact car in Boston rather than our original destination.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking time to leave a review. Your claim was received on August 29th. In order to thoroughly and accurately review all claims, please be aware that it takes 2-3 weeks for an examiner to provide a decision.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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