Arch RoamRight
Overall Rating 4.52 out of 5
Overall Rating 4.52 out of 5 2,157 Reviews Since 2012

  • Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    June 20, 2018
    Susan from CA Verified Squaremouth Customer

    I filed a claim. Pay it

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    June 20, 2018

    Thank you for reaching out to us.

    We think there may be some confusion with your situation. You have not filed a claim with RoamRight. According to our communication records with you, it appears that you inadvertently filed a claim with another travel insurance provider when you meant to file a claim with RoamRight. We have yet to receive a completed RoamRight claim form from you.

    If you would like assistance with filing a claim with RoamRight, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

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    7 out of 8 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    June 9, 2018
    Alexander from LA Verified Squaremouth Customer

    There were questions I asked that the coustomer service representative did not know and I had to call the company direct to get an answer. It would have been much better had she known.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    June 8, 2018
    Stuart from CA Verified Squaremouth Customer

    Answered all my questions. Gave good pre trip service.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    June 7, 2018
    Barb from MO Verified Squaremouth Customer

    I purchased the medical-only policy which automatically included limited coverage for lost luggage etc. It was easy to purchase this insurance, and was clearly laid out on Roamright's website. It seemed surprisingly inexpensive for the coverage provided. I did not have to use the insurance so I can't speak to how well the claims are handled, but it gave me great peace of mind to be covered in the event of an unexpected medical issue. I felt I would have coverage for almost any medical emergency.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    June 7, 2018
    Ann from MT Verified Squaremouth Customer

    I chose this policy on the recommendation of a friend who had used RoamRight in the past. When compared to other policies it seemed to be the best value for the coverage offered. An experience of another traveler on the tour made a unforgettable lesson on the need to have insurance.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    June 5, 2018
    Betty from MT Verified Squaremouth Customer

    I’ll continue to use and recommend RoamRight as my favorite travel insurance.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    June 3, 2018
    SUE from CA Verified Squaremouth Customer

    Sue fell in Dublin, Ireland, and a couple days later, diagnosed with a complex fractured right patella in the emergency room in Tralee, Ireland . She had to urgently, tho not as an critical emergency, return home for surgery, with her husband (me) as an aide during transportation to and from the airport and while on the airplane, non-stop from Dublin to San Francisco.

    I was told by the person from SquareMouth that I did not need to contact RoamRight or file a claim until I was home, and after Sue's surgery. She is home recovering from the surgery, and I will collect all the necessary paperwork and file a claim as soon as she no longer needs my daily support now at home.

    Though I have had, at this point, minimal contact with RoamRight, it has been helpful and positive. Hopefully filing the claim, and getting re-imbursement will not be complicated. At that time I will be more able to comment on RoamRight.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    June 4, 2018

    Thank you for your review. We hope the recovery is going well.

    If you need any assistance while submitting your claim, please do not hesitate to contact our claims team at 855-762-6252 or at claims@roamright.com.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    June 1, 2018
    Harold from TX Verified Squaremouth Customer

    We did not go on our trip as I developed a hernia and my doctor did not want me to go out of the country. We have filed a claim and are waiting on the results.

    Review Updated: 06/29/2018

    They processed the claim and refunded our money within the 30 day time period that they promised.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    June 1, 2018
    EB from VA Verified Squaremouth Customer

    Had no problems so hard to rate what experience would have been if an issue had occurred.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    May 31, 2018
    Michael from CA Verified Squaremouth Customer

    Prompt response once I found correct Customer Serbice no.
    Delays when Travel Co. did not forward docs to RoamRight, so necessitated my copying all relevant docs.
    Payment of full claim completed in ~30 days after first contact with RR.

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    2 out of 2 people found this review helpful