Sales & Service Data

TOTAL SALES
33,597
Since 2012
MONTHLY SALES
1745
Average Monthly Sales Since 2012
REVIEWS
989
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

33,597
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    660
  • 4 stars
    212
  • 3 stars
    50
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim not solved yet but we are going forward to get things settled. I mainly brought this for the medical but didn't expect to use it for items stolen including passport. There were some items not covered which I guess is really under the small print like prescription glasses.

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    22 out of 22 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My luggage was lost and I filed a claim. I was told that it was only insured for the first leg of the trip, not the second, and therefore, i would not be paid. Nothing in the papers I've received from you says that only the first leg of flight is covered.
    I would NOT recommend this insurance, as it is falsely presented or executed, and I am going to appeal and, if necessary, report this to BBB.

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    20 out of 20 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Received excellent reimbursement for both a medical claim and a missed connection claim. Would buy again.

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    18 out of 18 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Took almost 6 months to give me a decision. Then I was told claim would not be paid

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    16 out of 16 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was buying insurance with "cancel for any reason" coverage because I was booking a trip that I knew had the potential to cancel. I had read the fine print and Q & A of a few different company's policies and knew that it could be tricky documenting a cancellation, so before buying the policy I asked a few questions to the Squaremouth staff and they directed me to The Roam Right claims department. I communicated with Roam Right both by phone and email and they were very helpful and specific. I sent them copies of my airline tickets before purchasing the policy to be SURE that they would accept this documentation and they assured me they would. As it turns out, the tour guide DID have to cancel the trip due to low registration, so I did file a claim. Roam Right processed my claim with exactly the documentation I'd asked about originally, along with a letter from the tour company, and did not require any further documentation. They reimbursed me 75% of my plane costs as promised and I received my check within a week. No quibbling, no hassle. I will definitely use them again. It was comforting to know that if I DID run into problems Squaremouth would be there to back me.

    Was this review helpful to you?

    15 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased. They reimbursed me and were very easy to deal with. We did some over email. That was nice. I was impressed.

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    15 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was cancelled due to unexpected maintenance by the cruise line, and the insurer refunded all our insurance cost because we were within the cancellation time frame.

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    15 out of 15 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Read the insurance information carefully. I bought roomright because I thought the price was reasonable and compared well with other insurances. I should have gone with my American Express. Apparently, I did not purchase the "cancel trip for any reason" and so I had only a few reasons to cancel my treip. Unfortunately, I came across a visa issue, and that was not a valid reason. Will not be doing business with roam right, which gave me a false illusion of being covered. The only reason I am giving 2 stars is that the customer service rep was relatively nice.

    Was this review helpful to you?

    45 out of 50 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    I purchased travel insurance for safety and security. Rest assured the minute I ran into trouble the company informed me i was on my own. I was stranded in NYC forced into an expensive flight itinerary change which the company refused to cover nor could they offer any information or guidance. This was the kind of emergency that I had purchased insurance for. You can't predict every problem that can arise during vacation and unless it is outlined word for word this company will weasel its way out of paying.

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    50 out of 58 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I have not heard a word about my claim - not a yes, no or I need more information. It would be nice if there would be some form of communication - it was received, it is process, it was denied. Am I asking to much?

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    11 out of 11 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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