Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
13,781
since 2012
Monthly Sales
693
average monthly sales since 2012
Reviews
568
reviews since 2012
Overall Rating
4.48 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.48/5
average on squaremouth 13,669 policies sold - 269 average monthly sales over last 3 months - 14,385 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.45 out of 5

13,781 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    354
  • 4 star
    127
  • 3 star
    30
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Elite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Due to political unrest in the country I planned to travel to, I ended up having to cancel the trip before I left, and I filed for "cancel for any reason" coverage.

    Claim Process
    "Cancel for any reason" coverage is at 75%

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    10 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was forced to come home early because my sister was critically ill. Roam Right's claim forms were easy to fill out and I received a check for the amount I had claimed in three weeks.

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    6 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Received excellent reimbursement for both a medical claim and a missed connection claim. Would buy again.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was very pleased. They reimbursed me and were very easy to deal with. We did some over email. That was nice. I was impressed.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I am glad I found Squaremouth. very good service from the customer representatives. They have answered all my questions and helped me file my claim very easily. Processing was fast too. I received my claims in less than 10 day. Thank you Squaremouth!

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim not solved yet but we are going forward to get things settled. I mainly brought this for the medical but didn't expect to use it for items stolen including passport. There were some items not covered which I guess is really under the small print like prescription glasses.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We provided a police report and a receipt for a stolen camera. After not hearing from them for 3 or 4 weeks we got an email wanting proof that we were in Barcelona. I sent them a copy of a train ticket, hotel receipt and a copy of the departure day for our cruise. We have not heard from them.

    Response Received
    RoamRight
    RoamRight
    Vicki Zidwick

    We’re glad you chose RoamRight and are sorry to hear you felt there was a problem with your claim. Our records indicate that we contacted you for the details regarding your claim within two working days of having received your claim in our office. Your claim has been processed and you should be receiving notification in the mail in the next few days. If you have any questions about your claim or its status, we welcome you to call us directly at 855-762-6252 or via email at claims@roamright.com.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Our trip was cancelled due to unexpected maintenance by the cruise line, and the insurer refunded all our insurance cost because we were within the cancellation time frame.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I purchased travel insurance for safety and security. Rest assured the minute I ran into trouble the company informed me i was on my own. I was stranded in NYC forced into an expensive flight itinerary change which the company refused to cover nor could they offer any information or guidance. This was the kind of emergency that I had purchased insurance for. You can't predict every problem that can arise during vacation and unless it is outlined word for word this company will weasel its way out of paying.

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    12 out of 15 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim paid in less than two weeks.

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    4 out of 4 people found this review helpful