Sales & Service Data

TOTAL SALES
28,678
Since 2012
MONTHLY SALES
1839
Average Monthly Sales Since 2012
REVIEWS
858
Since 2012
Overall Rating
4.51 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

28,678
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    565
  • 4 stars
    182
  • 3 stars
    44
  • 2 stars
    14
  • 1 stars
    18
Top Providers
RoamRight
4.51/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

RoamRight Reviews


  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I have not been able to have anyone respond back to me after an initial call from the office leaving a message on my phone. I have returned the call 3 times and left messages. I have emailed messages and I have tried to leave messages on the Chat line twice, but to date, still no return call. I am not sure where my calls, etc have gone, but obviously not getting any attention. Whether or not there is a settlement is not the issue. I would expect a return call at least from the individual who called me: Mary Wade

    I had read reviews regarding Roam Right that follow up on claims was lacking. I had hope it was just a disappointed individual. Unfortunately it appears they were right

    Was this review helpful to you?

    24 out of 24 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel due to illness and part of my claim was denied (advance payments for museums). This makes no sense as these advance payments are a valid part of what must be paid in advance to travel and are often non-refundable.

    Response From:
    RoamRight
    RoamRight:
    RoamRight Team
    Response Received:

    Our travel insurance policies cover non-refundable cancellation charges imposed by the Travel Supplier. Because your tickets were purchased directly from the museum and not through a travel agency or as part of a tour package, they are not covered by travel insurance. If you have any questions, feel free to contact our claims department at claims@roamright.com.
    Thank you

    Was this review helpful to you?

    32 out of 33 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We provided a police report and a receipt for a stolen camera. After not hearing from them for 3 or 4 weeks we got an email wanting proof that we were in Barcelona. I sent them a copy of a train ticket, hotel receipt and a copy of the departure day for our cruise. We have not heard from them.

    Response From:
    RoamRight
    RoamRight:
    Vicki Zidwick
    Response Received:

    We’re glad you chose RoamRight and are sorry to hear you felt there was a problem with your claim. Our records indicate that we contacted you for the details regarding your claim within two working days of having received your claim in our office. Your claim has been processed and you should be receiving notification in the mail in the next few days. If you have any questions about your claim or its status, we welcome you to call us directly at 855-762-6252 or via email at claims@roamright.com.

    Was this review helpful to you?

    16 out of 16 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    My claim was slightly unusual but the reps walked me through filing & a few weeks later I received a check.

    Was this review helpful to you?

    24 out of 25 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Due to political unrest in the country I planned to travel to, I ended up having to cancel the trip before I left, and I filed for "cancel for any reason" coverage.

    Claim Process
    "Cancel for any reason" coverage is at 75%

    Was this review helpful to you?

    23 out of 24 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim not solved yet but we are going forward to get things settled. I mainly brought this for the medical but didn't expect to use it for items stolen including passport. There were some items not covered which I guess is really under the small print like prescription glasses.

    Was this review helpful to you?

    15 out of 15 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Read the insurance information carefully. I bought roomright because I thought the price was reasonable and compared well with other insurances. I should have gone with my American Express. Apparently, I did not purchase the "cancel trip for any reason" and so I had only a few reasons to cancel my treip. Unfortunately, I came across a visa issue, and that was not a valid reason. Will not be doing business with roam right, which gave me a false illusion of being covered. The only reason I am giving 2 stars is that the customer service rep was relatively nice.

    Response From:
    RoamRight
    RoamRight:
    Victoria Zidwick
    Response Received:

    Adi,
    We understand that visa issues can quickly disrupt a trip. Regardless of your insurance company, it’s always a good idea to read the policy prior to purchasing. You can always call Squaremouth or the provider to help you fully understand your coverage. This incident would have been fully covered under the “Cancel For Any Reason” upgrade, but visa issues are not covered under most travel insurance provider’s standard policies.

    Was this review helpful to you?

    44 out of 49 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Received excellent reimbursement for both a medical claim and a missed connection claim. Would buy again.

    Was this review helpful to you?

    13 out of 13 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased. They reimbursed me and were very easy to deal with. We did some over email. That was nice. I was impressed.

    Was this review helpful to you?

    13 out of 13 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was cancelled due to unexpected maintenance by the cruise line, and the insurer refunded all our insurance cost because we were within the cancellation time frame.

    Was this review helpful to you?

    13 out of 13 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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