Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
17,102
since 2012
Monthly Sales
717
average monthly sales since 2012
Reviews
648
reviews since 2012
Overall Rating
4.5 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
USA-ASSIST
4.48/5
average on squaremouth 13,685 policies sold - 266 average monthly sales over last 3 months - 15,332 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.5

average on squaremouth 4.47 out of 5

17,102 policies sold
0.3% negative reviews

0.3% (59) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    414
  • 4 star
    142
  • 3 star
    33
  • 2 star
    10
  • 1 star
    14
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Did not take the trip and the airline (Lufthansa) will refund the airfare because cancellation was due to hospitalization. However I did check with the insurance provider before calling the airline (which is required by the insurance carrier) and they required a great deal more documentation than the airline, so I'm not sure I would recommend this carrier--a signed note from the attending physician on hospital letterhead should be enough; not a detailed diagnosis, etc., which the carrier required. Would suggest anyone using insurance ask for claim forms in advance so you can see what info would be required to file a claim. If it is unreasonable, then don't buy it.

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    15 out of 15 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    Read the insurance information carefully. I bought roomright because I thought the price was reasonable and compared well with other insurances. I should have gone with my American Express. Apparently, I did not purchase the "cancel trip for any reason" and so I had only a few reasons to cancel my treip. Unfortunately, I came across a visa issue, and that was not a valid reason. Will not be doing business with roam right, which gave me a false illusion of being covered. The only reason I am giving 2 stars is that the customer service rep was relatively nice.

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Adi,
    We understand that visa issues can quickly disrupt a trip. Regardless of your insurance company, it’s always a good idea to read the policy prior to purchasing. You can always call Squaremouth or the provider to help you fully understand your coverage. This incident would have been fully covered under the “Cancel For Any Reason” upgrade, but visa issues are not covered under most travel insurance provider’s standard policies.

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    37 out of 42 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was very pleased. They reimbursed me and were very easy to deal with. We did some over email. That was nice. I was impressed.

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    10 out of 10 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Elite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Due to political unrest in the country I planned to travel to, I ended up having to cancel the trip before I left, and I filed for "cancel for any reason" coverage.

    Claim Process
    "Cancel for any reason" coverage is at 75%

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    15 out of 16 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I had to cancel due to illness and part of my claim was denied (advance payments for museums). This makes no sense as these advance payments are a valid part of what must be paid in advance to travel and are often non-refundable.

    Response Received
    RoamRight
    RoamRight
    RoamRight Team

    Our travel insurance policies cover non-refundable cancellation charges imposed by the Travel Supplier. Because your tickets were purchased directly from the museum and not through a travel agency or as part of a tour package, they are not covered by travel insurance. If you have any questions, feel free to contact our claims department at claims@roamright.com.
    Thank you

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    14 out of 15 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Received excellent reimbursement for both a medical claim and a missed connection claim. Would buy again.

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    9 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We provided a police report and a receipt for a stolen camera. After not hearing from them for 3 or 4 weeks we got an email wanting proof that we were in Barcelona. I sent them a copy of a train ticket, hotel receipt and a copy of the departure day for our cruise. We have not heard from them.

    Response Received
    RoamRight
    RoamRight
    Vicki Zidwick

    We’re glad you chose RoamRight and are sorry to hear you felt there was a problem with your claim. Our records indicate that we contacted you for the details regarding your claim within two working days of having received your claim in our office. Your claim has been processed and you should be receiving notification in the mail in the next few days. If you have any questions about your claim or its status, we welcome you to call us directly at 855-762-6252 or via email at claims@roamright.com.

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    9 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I purchased travel insurance for safety and security. Rest assured the minute I ran into trouble the company informed me i was on my own. I was stranded in NYC forced into an expensive flight itinerary change which the company refused to cover nor could they offer any information or guidance. This was the kind of emergency that I had purchased insurance for. You can't predict every problem that can arise during vacation and unless it is outlined word for word this company will weasel its way out of paying.

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    30 out of 36 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim not solved yet but we are going forward to get things settled. I mainly brought this for the medical but didn't expect to use it for items stolen including passport. There were some items not covered which I guess is really under the small print like prescription glasses.

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    8 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Our trip was cancelled due to unexpected maintenance by the cruise line, and the insurer refunded all our insurance cost because we were within the cancellation time frame.

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    8 out of 8 people found this review helpful