Reviews, Sales, and Service Ratings for
Arch RoamRight

My trip was canceled due to illness. All monies were refunded.

You send me an email saying that you hope I enjoyed my trip. That’s too funny as my first plane broke down and we were unable to make our connections and could not get to the cruise ship before it left the port. And I have not heard anything else from you about my trip. I don’t even know if all the claim info was good.

Thank you for reaching out to us. We are sorry to hear about the troubles you had on your trip.

We received your claim on May 10 and it is currently in our queue. We are currently asking for 30 days from the time we receive all documentation in order to accurately and thoroughly review all claims. Once our claims examiner begins to review your claim, they will reach out to you directly if they need further information.

In the meantime, if you have any questions regarding your claim or have any additional documentation that may help support your claim, please contact our claims team at claims@roamright.com or at 855-762-6252.

We didn't file a claim but we did have to adjust the effective dates of our policy because of changes in our travel plans. This was easy to do with a quick call to customer service.

I have always been pleased with the customer service as well as the products of Roamright, hence, I alwsys rely on them for travel coverage.

I liked how I was offered a variety of iptions and could customize according to my needs.

My wife needed an emergency root canal in Budapest. RoamRight customer service helped us find an excellent dentist there, we set up the appointment, and my wife had her surgery within a day. Our vacation was saved! RoamRight also processed and paid our claim quickly. We're very pleased.

We had suitcase damage and a lost IPad for which I filed a claim. We are still waiting.

I talked to the customer service people twice when I was contemplating making a claim before I left. They could not have been nicer, and when half of my trip was cancelled they gave me a partial refund on my premium. The tour company finally resolved the issue and so I am not going to be making a claim, but I am very happy that I bought your insurance instead of the insurance offered by the tour at twice the price. Yours is a good product which gave me what I needed but didn't duplicate what I already had with my health insurance. Thank you.

We were not able to go on our trip due to my wife needing to have back surgery. This sort of event was covered under the policy. RoamRight paid us for the cost of the tickets, right to the penny, and there were no other expenses connected with the trip. I may have interacted with their 24 assistance to begin with, but cannot remember. I received a claim number and representative the day after filing the claim, and was dealing with the claim representative during their normal business hours via email and one direct phone call thereafter.

Now that I understand how the process works, e.g. what is required from me, should I have to file a claim at some point in the future it would not be difficult to do so in a timely manner.