Reviews, Sales, and Service Ratings for
Arch RoamRight

We actually canceled our policy before we left on our trip, when we learned that our travel agency provided travel insurance as part of our fee. I was impressed with how easy it was to cancel with no questions asked.

However, I suggest that Squaremouth prominently display information about how to cancel a policy. On the Squaremouth confirmation email I received the following statement appears:

"Money Back Guarantee: If you change your mind for any reason before 03/07/2018, we will be delighted to cancel your policy and refund your purchase."

This implies that Squaremouth does the refund, so I spent considerable time trying to contact Squaremouth by phone. The wait time was very long, so I left a message that was returned the next morning. That's when I learned that I had to contact RoamRight. A simple revision to the Money Back Guarantee statement would be helpful:

Money Back Guarantee: If you change your mind for any reason before _____, contact the insurance provider directly to cancel your policy and receive a full refund.

We left Atlanta on Mar. 2, 2018 and flew to Boston and were supposed to fly from Boston to Beijing on Mar. 2, 2018 and continue to Chengdu China but were not able to continue our trip until Mar. 4, 2018 because all flights were cancelled because of high winds. We missed 2 days vacation and spent 2 days in airport.

I was pleased to see the Squarmouth website so I could easily compare travel insurances before my trip. I chose RoamRight after reviewing the Squaremouth site. Squaremouth indicated that should there be a problem they could intervene until we were satisfied and that clinched the deal.
I have used Squaremouth/RoamRight for my last 3 trips (never needing to make any kind of claim) and one upcoming. I do not anticipate having to use it or having any difficulties but if I do it's nice to see that Squaremouth stands behind my purchase.

We made several phone calls when we had to suddenly cancel our trip. Customer service providers were helpful and courteous. The claim is not finalized yet so we are hopeful that it will go smoothly.

We’re sorry you had to cancel your trip. Rest assured, we are in the process of reviewing your claim and will reach out if we need any additional information. You can always call or email our claims department directly if you have any questions: claims@roamright.com or 855-762-6252.

First time i purchased travel i insurance.. Unfortunately i got a bad infection but good thing i was covered i plan to renew

I don't know about Squaremouth but I will never purchase another travel insurance policy through them because of Roamright. It should not take 4 weeks just to look at a claim that is unacceptable. Its been 3 1/2 weeks since I filed and I was told they have not even looked at the claim before 4 weeks and once they get to the claim they will contact me to let me know if any additional information is needed to process the claim. It didn't take them 4 weeks to process my payment when they issued the policy. Squaremouth and Roamright you have to do better than this. For my next trip I know where not to get coverage from.

Thank you for taking the time to leave a review. You claim was filed on 3/4/2018. It can take up to 30 days to open and review a claim, a timeframe typical of most insurance claims. During that time, you can call us directly and check the status of your claim. If we need additional information, we will reach out to you, or if you have additional information that you think will help in processing your claim, you can send that to us as well.

We appreciate your patience so we can carefully review your situation. If you have any further questions or concerns, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

Not Impressed with Roam Right took a long time on hold to get to a customer assistance person, they were not very helpful and I am still waiting to see if they will honor my claim. Would not use them again

Thank you for taking the time to leave a review. We appreciate your feedback.

We strive to answer our calls in a timely manner and apologize if it didn’t meet your expectations. Additionally, there must have been a disconnect as the customer service representative with whom you spoke indicated that she addressed all your questions on the phone. If you have additional questions, we are happy to entertain them.

Meanwhile, we are in the process of reviewing your claim.

This can take up to 30 days. If we need additional information, we will reach out to you. In the meantime, feel free to contact us directly at claims@roamright.com or at 855-762-6252.

Very professional, will use Roam Right for future trips!

There was a pending cyclone Gita threatening NZ at the time we were suppose to take our trip. I called Roam Right to seek advice. They helped me to understand what to do if and when Gita would encounter NZ. Very helpful.

The representative sent me the forms I need for the doctor to complete. We are in the process of trying to fill our needed paperwork. We did not take our trip.