Reviews, Sales, and Service Ratings for
Arch RoamRight

I thought I would have a baggage delay situation and called the insurance carrier. She immediately took my information and said she would still email the claim just in case I decided to file one. She was very courteous, pleasant, professional and made me feel assured that any problems would be addressed. I truly appreciated that. I would recommend RoamRight based on my experience.

Thank you for taking the time to leave a review. We are happy to hear you are satisfied with our service, and we hope your bags ended up getting to you in time! If you need anything further, please do not hesitate to contact us.

NA

We faxed our claim a few days ago. We are waiting to hear from Roam Right.

I didn't have to file a claim with Roamright, but the customer service department was good in answering my questions. I have also purchased travel insurance from Square Mouth twice before and had to file a claim once which was processed smoothly by the previous insurer.

We did not have our policy and insurance cards, we are in Florida for 3 months did not have our printer, so they sent all our stuff to the campground we were camping at. Customer service was great, we have used squaremouth and roamright before we will use again . I suggest that anyone cruising should consider travel insurance, we were on a cruise with emergency stop and saw the helicopter land to take someone to the main land . My wife and I figured that would cost a lot , we have purchased the travel insurance ever since.

Easy peasy!!

RoamRight displayed poor customer service during the claim process and provided contradictory responses. First they said I had submitted everything they need, and it should take them a month to process the claim. But when I didn't hear from them for over a month, I followed up and they said they had sent me an email over 3 weeks earlier asking for yet another item which was ridiculous to ask for. Even though I had received other earlier emails from RoamRight confirming my claim had been filed, I never received that email and I’m sure it was never sent. And over 3 weeks had passed without a response and no follow up whatsoever? Fortunately Delta Airlines, much to my surprise, provided a refund on a non-refundable ticket and I was able to cancel my claim. Poor poor service and I believe RoamRight is happy to have claims dragging and possibly never get paid. I’ve bought travel insurance from RoamRight several times before and never filed a claim. Goodbye RoamRight, you won’t see me buying your policies again.

Thank you for taking the time to leave a review.

We apologize for any miscommunication that may have occurred during your claims process. We strive to clearly communicate with our claimants throughout the entire claims process.

In addition, we also strive to adjudicate claims in a timely manner. However, in order to fairly, thoroughly, and accurately review claims, we do request a 30-day turnaround from the time we receive all documentation needed.

In regards to the additional requested documentation, all documentation requested by our claims examiners are necessary in order for them to make an accurate decision on the claim.

Again, we are sorry to hear that you had an unsatisfactory experience. If you have any further questions or concerns, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

Thank you for posting a review of RoamRight.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

In September, 2017, two hurricanes hit the island of St. John, which was our destination for February 2018. Since we were traveling on President's Week in 2018
(we have a teacher in our family and can only travel President's Week and Spring Break), we knew St. John's Island was devastated and out of 50 restaurants, according to reports, only one was in working order, not counting the docks, pools, vegetation, beaches, destroyed homes, etc. We, as a family had to make a decision. We decided to file a claim for the deposit we had paid for the Villa.
We were insured for $4500.00, but only wanted our deposit back of around $2400.00. The Villa did not offer refunds and that is why I purchased insurance.
When I contacted RoamRight in September 2017, I was told it was too early to file a claim because the trip was not until February 2018 and as long as there was electricity and running water at that time in the villa, they would not cover my deposit. After sending them numerous news articles, regarding the devastation, they turned my claim down three times. I even had the NC Insurance Commissioner contact them with no avail. We could not take a chance that the island would be back up to "snuff" because we had a family vacation planned during a very popular vacation period and we had to make other arrangements for a place that had not had devastation. We did not have insurance for our over $3000.00 in flights, but the airlines were more than happy to accommodate us with new flights to another location at not extra charge, not even change fees. We rebooked in Paradise Island for Spring Break week of 2018, due to the fact President's Week there was not doable. The Villa owner at St. John has finally offered me another stay at another week, but because this is a family vacation with only certain weeks to that we could all go with family and grandchildren (toddlers), there is no certainty this can ever be used and $2400.00 is most likely, down the drain and tied up not able to be used towards the $5000.00 villa at Paradise Island.

I am a travel agent and used your company to find new options for my business. Being disappointed is an understatement. I have all documentation if you need it and really know no where else to turn at this point except to pass the word to my agency, "Cruises & Tours" Jacksonville, Florida and our community board. Any help would be appreciated.

Sincerely,
Debbie Capps

Thank you for taking the time to reach out to us.

Every travel insurance plan has a description of coverage that outlines the covered reasons for all benefits, including trip cancellation. Pursuant to natural disasters, the trip cancellation benefit is payable if the destination is under mandatory evacuation or if your primary residence or destination is deemed uninhabitable, among other reasons. The trip cancellation benefit is not payable simply because beaches, docks, and pools are not in perfect condition.

When you initially filed your trip cancellation claim in September, we were unable to properly evaluate your claim since your travel dates were not until February. Since your travel dates had yet to occur, we were unable to determine if your destination was uninhabitable as a result of the hurricane.

However, during our initial analysis of the claim in October, the manager of the property where you were scheduled to stay informed us that the property did not withstand any damage from the storm and that he had guests scheduled to check in that same day.

As a travel agent, you should be aware that travel insurance companies are bound to the description of coverage that accompanies every policy, and claims must be adjudicated in accordance.

If you have any further questions, please feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

I LOVE SQUAREMOUTH!!!

Very easy to obtain and the price was right. I rated my experience with RoamRight during my trip with 1 star, because thankfully I did not have to use it.