Reviews, Sales, and Service Ratings for
Arch RoamRight

Great service

Thank you for your review. We hope you keep us in mind when it’s time for your next trip.

Bitten by dog in Laos. Went to vaccination clinic day I returned to US. Told not covered. Coverage stops as soon as you return. Will never us them again.

Thank you for taking the time to leave a review.

The medical benefits of travel insurance are designed to provide coverage for emergency treatment received while on your trip. Your ID card lists the contact information for our international assistance center. If you had called them immediately after the incident, they could have directed you to a reputable medical facility that would have been able to provide any needed vaccinations or wound care. In this instance, such care would have been covered by your travel insurance policy.

Consistent with travel insurance industry practice, any medical care sought after returning home is not covered by travel insurance.

If you have any further questions, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

Still waiting to hear about claim from RoamRight.

Ivan,

Thank you for taking the time to leave a review. We received your claim on Wednesday, February 14, 2018. We are currently asking for 30 days in order to thoroughly and accurately review claims.

If you have any questions about your claim, feel free to contact our claims department at claims@roamright.com or at 844-762-6252.

I filed a claim nearly two weeks ago for medical expenses related to inpatient care and lost lodging due to trip cancellation. I have not heard a word! Some insurance

Thank you for taking the time to leave a review. We received your claim on 2/5/18 and you should have received our claim confirmation email. We ask for a turnaround time of 30 days in order to thoroughly and accurate review your claim.

If you have any further questions about your claim, you can contact our claims department at claims@roamright.com, or at 844-762-6252.

Insurance representative was very helpful in answering my questions and concerns about the policy I purchased. The actual
policy was easy to download from my lap top. I carried a copy of it on our trip and recorded the companies phone contacts into
my mobile phone for easy reference if needed. The trip went smoothly and without incident and no claims were filed. The cost for this insurance was reasonable compared to the other companies I checked on the comparison websites and the testimonials from previous customers were very helpful in my final decision to go with SquareMouth.

Thank you for choosing RoamRight. We are happy to hear you were satisfied with our coverage and service, and we hope you keep us in mind when it’s time for your next trip.

So far I am not happy with RoamRight. Purchasing the policy was easy. I contacted them while on my vacation and was able to get through right away. The problem arose when I got home and tried to submit the claim online. I submitted the information several times and it wouldn't save. It brought me right back to the main page showing no claim had been filed.

I called and was told I had to mail in the claim form which I intend to do. It remains to be seen if they will reimburse me for the medical expenses I incurred while traveling.

We do apologize for the inconvenience you experienced while trying to file your claim. Please know that this is not a usual occurrence.

We are close to launching a new online claims process that will make filing a RoamRight claim online even easier.

If you have any further questions, please do not hesitate to contact us.

Purchasing the insurance was easy. We did need medical attention during the trip and I haven't filed a claim for it yet. We'll see how that goes after we file for the claim.

Thank you for taking the time to leave a review. We are sorry to hear about your need for medical attention during your trip.

If you need any help during your claims process, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

On route from Boston, MA, USA to Quito, Ecuador, Copa lost my luggage. As I was on a 2-week voyage through the Galápagos Islands, there were essentials I needed to purchase before leaving Quito for Baltra. I contacted RoamRight by email and they promptly sent a claim form. I plan to submit the claim this week and I’ll see how responsive they are to claims.

Thank you for your review. We are sorry to hear about your struggles during your trip, but know we are here for you. If you need any assistance filing your claim, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

RoamRight's policy far surpassed coverages provided by my airline insurance policy at a competitive cost.

Thank you for taking the time to leave a review. We hope you keep us in mind when it’s time for your next trip.

This was my first experience purchasing travel insurance. I researched all of the relative companies and found that, by reputation, RoamRight was one of the best. I called their Customer Service to ask a few questions to guide me through the application process. They were extremely helpful, courteous and kind. Even though I did not make a claim, my overall experience with RoamRight will ensure that I will a customer for all of my future travels.

Thank you for your review. We are happy to hear our team was able to help you choose the policy that best fit your needs. We hope you keep us in mind when it’s time for your next trip.