I was buying insurance with "cancel for any reason" coverage because I was booking a trip that I knew had the potential to cancel. I had read the fine print and Q & A of a few different company's policies and knew that it could be tricky documenting a cancellation, so before buying the policy I asked a few questions to the Squaremouth staff and they directed me to The Roam Right claims department. I communicated with Roam Right both by phone and email and they were very helpful and specific. I sent them copies of my airline tickets before purchasing the policy to be SURE that they would accept this documentation and they assured me they would. As it turns out, the tour guide DID have to cancel the trip due to low registration, so I did file a claim. Roam Right processed my claim with exactly the documentation I'd asked about originally, along with a letter from the tour company, and did not require any further documentation. They reimbursed me 75% of my plane costs as promised and I received my check within a week. No quibbling, no hassle. I will definitely use them again. It was comforting to know that if I DID run into problems Squaremouth would be there to back me.
It is like dealing with a huge black hole. Everything goes in and very little comes out. Whether I get reimbursed or not it will be the last time time I will deal with Roan Right. Delay and three weeks to handle a claim and then more delays.
I have tried to explain to xxxxxxxxxxx xxxxxxx that there was not doctor involved when I cancelled the trip; until after i came back home. I got my letter from her cardiologist and forwarded it to him. No response.
I really hate doing this as I am the sole caregiver for my wife who has both a heart problem and Alzheimer's Disease. So to say I am stressed is an understatement. I will try to stay away from any company or service that causes me more stress than I already have. I am not looking for a pass because of our situation, just some service.
This is my last and final attempt at getting compensation. i will however, do my best to offer my solicited advice should anyone ask me.
Paul from Florida
Review Updated: 12/16/2015
If your circumstances do not fit into Roam Rights exact criteria, you have to work extra hard to get your payment. Even if you explain in the initial request, Roam Right forces you to get back in line and give them something close to the original request. Now that i know what to do, I will make sure I select a policy with that in mind.
We hope your wife is feeling better. Your claims representative reached out to you earlier today. As you know by now, your claim has been approved and you can expect your reimbursement check to arrive through the mail. We wish you the best of luck as you navigate difficult health problems. Your patience and devotion is touching and admirable.
I purchased travel insurance for safety and security. Rest assured the minute I ran into trouble the company informed me i was on my own. I was stranded in NYC forced into an expensive flight itinerary change which the company refused to cover nor could they offer any information or guidance. This was the kind of emergency that I had purchased insurance for. You can't predict every problem that can arise during vacation and unless it is outlined word for word this company will weasel its way out of paying.
My luggage was lost and I filed a claim. I was told that it was only insured for the first leg of the trip, not the second, and therefore, i would not be paid. Nothing in the papers I've received from you says that only the first leg of flight is covered.
I would NOT recommend this insurance, as it is falsely presented or executed, and I am going to appeal and, if necessary, report this to BBB.
It is unfortunate that your airline mishandled your luggage on your trip home. However, as stated in the description of coverage you received upon purchase, baggage delay coverage applies to outbound journeys only and covers “the expense of necessary personal effects, up to the maximum shown on your Confirmation of Benefits, if your checked baggage is delayed or misdirected by a Common Carrier for more than twelve hours, while on a trip, except for travel to final destination or place of residence.”
As you were returning to your place of residence and your luggage was ultimately returned to you, baggage delay coverage does not apply to your situation.
Took almost 6 months to give me a decision. Then I was told claim would not be paid
As you are aware, it took some time to obtain all of the necessary documentation required for us to fully process your claim. Upon receiving all of the documentation, it was revealed that your trip was cancelled prior to the effective date on your travel insurance policy. If you have any questions about how travel insurance can protect your future trip plans, we encourage you to contact the travel insurance provider prior to purchasing the policy.
I have not heard a word about my claim - not a yes, no or I need more information. It would be nice if there would be some form of communication - it was received, it is process, it was denied. Am I asking to much?
We have forwarded your comment to our claims department. They reached out to you yesterday afternoon to follow up with you.
Squaremouth has contacted the customer to open a Zero Complaint Case.
We had a month-long trip to Europe planned and fortunately purchased insurance for this very expensive trip.
Just a week before departure, my husband became quite ill and was admitted to the hospital. Upon release, he was directed not to leave the country. So, we had to cancel at the last minute. Our tour operator and the airline refunded nothing, so we were very grateful to have trip insurance.
After emailing them hundreds of pages of documentation from the hospital and doctors, the claim was approved. Although it took several weeks to move through Roam Right's process, they only requested one additional piece of information and the claim was paid in full just last week.
I would be happy to purchase from them in the future!
Claim paid in less than two weeks.
We had to file a claim due to an accident I had 1 month before leaving. Customer Service answered all my questions and explained the policy in detail and what I needed to file. I filed all paperwork.. They were very prompt in contacting me with a question (my mistake in filling out the paperwork) and immediately issued the insurance payment after our conversation. Very satisfied with their service and would recommend them to others.
Unfortunately my wife was diagnosed with cancer before the trip and we had to cancel due to her condition. We were able to get all but the deposit back from the Disney Cruise Line as that is there policy because it was past the cancellation date. I contacted Roam Right claim service and with a verification letter from her physician and the proper claim form the claim was approved and processed within several days. We received the payment from roam right for the deposit amount we had given Disney within 10 days. Easy to do business with, Iam extremely happy with Roam Right.
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