Sales & Service Data

TOTAL SALES
41,319
Since 2012
MONTHLY SALES
1562
Average Monthly Sales Since 2012
REVIEWS
1,168
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

41,319
policies sold

0.2%
negative reviews

0.2% (70) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    783
  • 4 stars
    255
  • 3 stars
    60
  • 2 stars
    13
  • 1 stars
    22
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    We had a month-long trip to Europe planned and fortunately purchased insurance for this very expensive trip.

    Just a week before departure, my husband became quite ill and was admitted to the hospital. Upon release, he was directed not to leave the country. So, we had to cancel at the last minute. Our tour operator and the airline refunded nothing, so we were very grateful to have trip insurance.
    After emailing them hundreds of pages of documentation from the hospital and doctors, the claim was approved. Although it took several weeks to move through Roam Right's process, they only requested one additional piece of information and the claim was paid in full just last week.

    I would be happy to purchase from them in the future!

    Was this review helpful to you?

    18 out of 19 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was cancelled due to unexpected maintenance by the cruise line, and the insurer refunded all our insurance cost because we were within the cancellation time frame.

    Was this review helpful to you?

    18 out of 19 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim paid in less than two weeks.

    Was this review helpful to you?

    11 out of 11 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately my wife was diagnosed with cancer before the trip and we had to cancel due to her condition. We were able to get all but the deposit back from the Disney Cruise Line as that is there policy because it was past the cancellation date. I contacted Roam Right claim service and with a verification letter from her physician and the proper claim form the claim was approved and processed within several days. We received the payment from roam right for the deposit amount we had given Disney within 10 days. Easy to do business with, Iam extremely happy with Roam Right.

    Was this review helpful to you?

    16 out of 17 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I began feeling ill on a Friday.....I was to leave for Miami and then Cuba the following Tuesday. I saw my doctor on Monday and she advised me not to travel. I called my travel company and then at some point filled out the claim info for RoamRight. I don't remember the timing of all of that as I was not well. A week or so later, I emailed my claim rep to do a follow up. I was advised that the claim had been approved and a check was in the mail. RoamRight was very professional and timely in their response. I will definitely recommend them to all friends and family.

    Was this review helpful to you?

    10 out of 10 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    I purchased travel insurance for safety and security. Rest assured the minute I ran into trouble the company informed me i was on my own. I was stranded in NYC forced into an expensive flight itinerary change which the company refused to cover nor could they offer any information or guidance. This was the kind of emergency that I had purchased insurance for. You can't predict every problem that can arise during vacation and unless it is outlined word for word this company will weasel its way out of paying.

    Was this review helpful to you?

    58 out of 71 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Highly recommended! Filed a trip delay claim after an international flight was cancelled and RoamRight reimbursed us promptly and completely for our new last-minute flight and all other expenses we incurred. Claim process was easy and was completed entirely online.

    Was this review helpful to you?

    9 out of 9 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    They were unable to help us with emergency transport from rural Cambridgeshire to London, UK. We were able to arrange it on our own. If the National Health Service bills us and our regular insurance does not cover it, we may file a claim.

    Was this review helpful to you?

    9 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    First time using RoamRight, but it won't be my last! Due to terrorist activity, our cruise ship changed its itinerary ~ 60 days before the cruise which necessitated a revision in already purchased air travel tickets.

    RoamRight was true to their policy without any "gotchas". Once I had gathered and faxed them all the required receipts, etc., they sent me a check for the full amount that the change cost me. The process was painless albeit a little slow compared to my experience with another insurer for a claim several years ago. Nevertheless, the check was in my hands within 21 days of the claim being presented.

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    We were suppose to go on our trip in May of last year, but the travel group canceled the trip because there were not enough people. So, I called RoamRight to have them switch the dates of the trip and they told me that we would have to buy a whole new policy. I called Squaremouth and asked if they could help.They easily called RoamRight and had the dates switched without any additional charge. Thank you SquareMouth!

    Was this review helpful to you?

    8 out of 8 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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