Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
16,183
since 2012
Monthly Sales
616
average monthly sales since 2012
Reviews
627
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,393 policies sold - 259 average monthly sales over last 3 months - 15,126 reviews - overall rating 4.3 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.3 out of 5

16,183 policies sold
0.4% negative reviews

0.4% (59) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    398
  • 4 star
    138
  • 3 star
    32
  • 2 star
    10
  • 1 star
    14
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I am glad I found Squaremouth. very good service from the customer representatives. They have answered all my questions and helped me file my claim very easily. Processing was fast too. I received my claims in less than 10 day. Thank you Squaremouth!

    Was this review helpful to you?
    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Insurer gets high marks for flexibility in changing coverage dates several weeks before departure date. My concern is that I was unable to print out from their web site the actual full policy conditions.

    Was this review helpful to you?
    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim paid in less than two weeks.

    Was this review helpful to you?
    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to cancel the trip for medical reasons and it was very easy to file a claim and work with them.

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    RoamRight received the claim on 3-16-2015. I did not receive a check until 5-2-2015. Other than the long delay in receiving my check I am happy with RoamRight.

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I have not heard a word about my claim - not a yes, no or I need more information. It would be nice if there would be some form of communication - it was received, it is process, it was denied. Am I asking to much?

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    We have forwarded your comment to our claims department. They reached out to you yesterday afternoon to follow up with you.

    Response Received April 16, 2015
    Squaremouth
    Kelly Calkins

    Squaremouth has contacted the customer to open a Zero Complaint Case.

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I have not been able to have anyone respond back to me after an initial call from the office leaving a message on my phone. I have returned the call 3 times and left messages. I have emailed messages and I have tried to leave messages on the Chat line twice, but to date, still no return call. I am not sure where my calls, etc have gone, but obviously not getting any attention. Whether or not there is a settlement is not the issue. I would expect a return call at least from the individual who called me: Mary Wade

    I had read reviews regarding Roam Right that follow up on claims was lacking. I had hope it was just a disappointed individual. Unfortunately it appears they were right

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We were suppose to go on our trip in May of last year, but the travel group canceled the trip because there were not enough people. So, I called RoamRight to have them switch the dates of the trip and they told me that we would have to buy a whole new policy. I called Squaremouth and asked if they could help.They easily called RoamRight and had the dates switched without any additional charge. Thank you SquareMouth!

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    My luggage was lost and I filed a claim. I was told that it was only insured for the first leg of the trip, not the second, and therefore, i would not be paid. Nothing in the papers I've received from you says that only the first leg of flight is covered.
    I would NOT recommend this insurance, as it is falsely presented or executed, and I am going to appeal and, if necessary, report this to BBB.

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    It is unfortunate that your airline mishandled your luggage on your trip home. However, as stated in the description of coverage you received upon purchase, baggage delay coverage applies to outbound journeys only and covers “the expense of necessary personal effects, up to the maximum shown on your Confirmation of Benefits, if your checked baggage is delayed or misdirected by a Common Carrier for more than twelve hours, while on a trip, except for travel to final destination or place of residence.”
    As you were returning to your place of residence and your luggage was ultimately returned to you, baggage delay coverage does not apply to your situation.

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Took almost 6 months to give me a decision. Then I was told claim would not be paid

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    As you are aware, it took some time to obtain all of the necessary documentation required for us to fully process your claim. Upon receiving all of the documentation, it was revealed that your trip was cancelled prior to the effective date on your travel insurance policy. If you have any questions about how travel insurance can protect your future trip plans, we encourage you to contact the travel insurance provider prior to purchasing the policy.

    Was this review helpful to you?
    3 out of 3 people found this review helpful