Reviews, Sales, and Service Ratings for
Arch RoamRight

This policy was a safety net that fortunately we did not have to use .

Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

Use online research tool to select RoamRight. The policy coverage and rates matched our needs. I would recommend RoamRight at this point to other travelers. Currently reviewing airline policy to determine if claim for delayed-missed flight expenses should initially be submitted to AirFrance before submitting to RoamRight

Thank you for your review. If you need any assistance with the claims process, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

Not clear why some parts in the insurance was not covered, in particular "for any reason".

Thank you for taking the time to reach out to us. If you have any questions about your claim resolution, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

Very comprehensive Website experience. Easy to navigate and if you need clarification, customer service was very helpful.

Thank you for your review and choosing RoamRight. We hope you keep us in mind when it's time to plan your next trip.

The web site was easily used to help us choose the appropriate policy (our second purchase from you). Your reputation enabled us to travel worry-free and thankfully, we didn't need to file a claim.

Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time to plan your next trip.

This was my first experience with RoamRight and I booked online so there was no contact. There was no need for a claim so I do not feel that I can provide helpful information regarding their service. They did send e-mails providing the details of coverage and another one near the date of departur

Thank you for taking the time to leave a review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.

It Took Roam Right Way Too Long To Settle My Claim

Thank you for reaching out. Due to the busy hurricane season this year causing an influx of claims, claims decisions took longer than usual. Please know we are back to our normal turnaround time, and we hope you keep us in mind when it's time for your next trip.

Nothing but positive things to say so far. I was unable to take my trip due to parental illness. I was supposed to travel with my brother but both of us needed to be with the family. The claim will be for $590 which was the cost of canceling flights for myself and my brother through TAP. TAP is supposed to refundus some monies directly and I am waiting for that amount to be credited to the credit card.

I have already recommended Squaremouth to other people. Customer service has been very helpful before and after the scheduled trip.

Thank you for your review and for choosing RoamRight. If you have any questions about our claims process, please feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

After tripping on the stairs and breaking my elbow in London, I was extremely glad I had purchased insurance from Squaremouth. The National Health Service charges non-EU customers 150% of the hospital costs. Squaremouth people helped navigate that experience, took care of the flight back home and did an excellent job of follow up every night to see how I was doing. Amazing!

Thank you for your review and for choosing RoamRight. We are sorry to hear about your injury and we wish you a speedy recovery. If you need any assistance in filing a claim, please feel free the contact the RoamRight claims department at claims@roamright.com or at 855-762-6252.

I give this company 5 stars - the entire process was very easy, not only to purchase, but I unfortunately needed to file a claim. My husband wound up having to have knee replacement surgery and we needed to cancel our trip to Romania and the Czech Republic. We were compensated for every $ we had spent AND I learned a very unfortunate lesson. I had failed to insure my "ticket" as it was purchased with points. Note to self for future travel - make sure you are covering everything from beginning to end.

I would definitely do business with Roam Right again.

Thank you for your review and we wish your husband a speedy recovery. We are happy to hear you were satisifed with our claims process, and we hope you keep us in mind when it's time for your next trip.