Reviews, Sales, and Service Ratings for
Arch RoamRight

We will when the claim procedure is complete

Thank you for your review. If you have any questions about your claim, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

Had to extend my dates from the original plans and they helped me with the Insurance extension. No problems. And they were very helpful.

Thank you for your review. We are happy to hear you had a good travel insurance experience, and we hope you keep us in mind when it's time for your next trip.

I was satisfied with the coverage and the price.

Thank you for your review. We are happy to hear you were satisfied with your travel insurance coverage, and we hope you keep RoamRight in mind when it’s time to plan your next trip.

Very helpful telephone staff

Thank you for taking the time to leave a review. We hope you keep us in mind when it’s time to plan your next trip.

I filed a claim on September 9, because our trip to the Virgin Islands was canceled due to the hurricane. They had all the correct information and I still have not received a check. They emailed me shortly after I filed a claim and said they had all the correct information and it was being processed. I have called several times to check on the status and still have not received a check.

Thank you for taking the time to reach out to us. Since the time you’ve left your review, your claim has been resolved and you should be hearing from our claims department shortly. We apologize for the delay and we thank you for your patience.

I went with this insurance because my traveling friend recommended it and I also researched it on line. I've used other insurance before and this one was similar.

Thank you for your review. We hope you keep us in mind when it’s time to plan your next trip.

Happily we had no issues that required making a claim, but it was comforting to know that the insurance was there if needed. I don't think I'd ever take such a long trip without having travel insurance.

Thank you for your review. We are happy to hear your trip went well. We hope you keep us in mind when it’s time for your next trip.

My trip was cancelled, through no fault of my own. The venues in my book tour were inoperative, but The Squaremouth representative said I would receive no refund. I am considering a lawsuit, even if it costs more than my refund.

Thank you for taking the time to contact us.

All RoamRight policies come with a 14-day Free Look that allows the insured to cancel the policy and receive a refund within 14 days of purchasing. Unfortunately, you were outside of your 14-day Free Look window when you called to cancel.

Even though you did not go on your trip, your travel insurance policy features a number of pre-trip benefits that were available to you in the days leading up to your scheduled departure date.

However, if you accrued additional costs – other than the premium paid for your insurance policy – as a result of your cancelled trip, then we encourage you to file a claim. Neither RoamRight nor Squaremouth can administer claims decisions over the phone.

If you have any questions about filing a claim, you can contact our claims department at claims@roamright.com, or by phone at 855-762-6252.

A friend recommended them.

Took extra phone call prior to tripdeparture to confirm we had coverage.