Reviews, Sales, and Service Ratings for
Arch RoamRight

Everything was simple and uncomplicated. We didn’t need lots of medical coverage but most other companies only offered policies with extensive med coverages. Very competitive pricing.

We had to make a change to extend the dates of coverage and this was handled in about 30 seconds. I assure you this isn’t the case with some other insurers.

Thank you for taking the time to leave a review. We are very happy to hear you found coverage that best fit your needs. We look forward to helping protect all your future trips.

So far, so good. We are in the process of filing the claim now.

First time to file a claim due to trip interruption and delay. The claims rep was professional and resolution was handled without incident. I will use the carrier in future trips.

This is the second time we've used Squaremouth, and I like having the ability to specify the coverage I want and compare policies. I also appreciate that you follow up afterwards to make sure the insurance companies handle claims appropriately.

If a no star rating was available, I would have chosen it.
When I got ill on my trip with a very bad cough and terrible diarrhea, we were passed on by Roamright to their international "service," On Call International. They could not have been less helpful. They sent me a 5-page form, written in English (we were in Portugal), that had to be completed by a local doctor. The doctor I had seen first was out of town and so called a doctor through the hotel. She could not provide all the vitals required on the form and had to be begged to sign it at all, saying that she couldn't attest to the fact that I was fit to travel not knowing what unseen condition I might have. She finally checked that box and filled in the rest. On Call refused to accept the form because she did not fill in my temperature, etc. Meanwhile, I was getting sicker and sicker. The next day I went to the hospital emergency and, after hours waiting in a series of waiting rooms, some filled with very ill and dying patients, the doctors there refused to fill out and sign the 5-page form. Fortunately, the doctor I had originally seen returned to Lisbon and filled out the form. On Call refused to ticket a flight for my wife to travel with me, saying that she should buy a ticket ($3000) and claim it on our trip interruption. We decided not to take a chance that Roamright would come through (good idea, see below) and I returned alone, using wheelchairs to get me from plane to plane. I could hardly stand and the day after I got home my doctor sent me to the emergency room. I was completely dehydrated and diagnosed with walking pneumonia, c. difficile infection, and thrush. After weeks of treatment and a tentative recovery, I relapsed and was hospitalized for 3 ½ days. I am now 4 ½ months out from returning on my trip and still not completely back to full health.
I filed a claim for trip interruption. It was partly promptly paid. Why partly? I discovered that Roamright's trip interruption doesn't cover air travel, only land and water. So, my return flight from Portugal as well as the unused round-trip flight to Morocco I had planned to take from/to Portugal were not reimbursed. Neither would a $3000 return flight for my wife—recommended by On Call—have been reimbursed. The medical claims portion of my trip has been a nightmare—waiting for my health insurance to deal with it first (required by Roamright) and then not being fully reimbursed for all items covered by Roamright's policy. After numerous phone calls to the claim adjuster, who repeatedly didn't call me back, I am still left with a small portion unreimbursed. They win—I give up.

Thank you for taking the time to reach out to us.

We are sorry to hear about your illness, and we wish you a quick recovery.

In the case of medical evacuation, our emergency assistance service’s top priority is to get you home safely. Because not all of your vitals were provided on the initial form, On Call International could not verify that you were medically fit to fly. They will not authorize for someone to travel unless they are certain it is safe to do so.

Additionally, neither On Call nor RoamRight will pay upfront for a traveling companion’s return flight in the case of a medical evacuation. This ticket must be bought by the traveler and a claim must be filed in order to be considered for reimbursement. Your wife’s return flight would have been covered under trip interruption. If additional expenses were incurred for your wife’s return flight, please file a claim with that total so that our claims department can review.

As for the unused plan tickets, under RoamRight’s trip interruption coverage, unused plane tickets are not covered. As described in the Description of Coverage, only unused land and water transportation tickets are eligible for reimbursement.

Also, RoamRight is a secondary provider for medical coverage. In order to properly adjudicate the claim, travelers must first file with their primary insurance. Unless explicitly stated otherwise, most travel insurance policies, regardless of provider, work this way.

If you have any further questions, please do not hesitate to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

Only a few minutes on the Phone it was done. No issues

Thank you for leaving us a review. We appreciate the fact that you chose RoamRight.

I have used Squaremouth/Roamright several times and have been happy with my experience. I have not had to file a claim, thankfully but I can only hope it is as easy and carefree as purchasing from Squaremouth.

Thank you

Thank you for choosing RoamRight and taking the time to leave us a review. We’re happy to help protect you during your travels, and rest assured, we’re here for you if you ever need us.

I had to cancel my trip because of a miscarriage. My insurance covered nothing. I lost my down payment money for the cruise and wasted money on purchasing roam right insurance on a cruise I couldn’t even go on.

We are very sorry for your loss. Please accept our condolences.

Thank you for reaching out to us. However, upon review of your claim, the reason for trip cancellation provided differs from the reason provided in your review.

Your claim was denied because the reason provided on your claim form is not a covered reason for trip cancellation.

If you have any additional information that you feel would affect our determination, you can submit it for review. You can also contact our claims department directly with any questions at claims@roamright.com or by phone at 855-762-6252.

I feel secure nowing that I have a a insurance

Thank you for your review. We are happy to hear you felt a little better during your trip knowing you had insurance. We hope you keep us in mind when it’s time to plan your next trip.

Service Reps are always helpful with a positive attitude more than willing to answer any questions, Very easy to deal with.

Thank you for your review. We are very happy to hear you had a good experience with our customer service team, and we look forward to helping protect your future trips.