I am glad I found Squaremouth. very good service from the customer representatives. They have answered all my questions and helped me file my claim very easily. Processing was fast too. I received my claims in less than 10 day. Thank you Squaremouth!
I claimed, because I could not make the trip due cancellation of flight ticket by airline without my knowledge.
Roam right says that is not covered.
Why we getting insurance which does not cover this situation?
I will tell everyone, everywhere, that Roamright is no insurance to buy. I had most terrible experience with this insurance..
Review Updated: 07/20/2016
Agent I talked with was rude, not helpful.
My flight was cancelled by airline without my knowledge.
I found out 2 days before the trip. After I arranged everything thing, packed fully. How that is not covered in insurance ?
What is travel insurance for?
With this result, I will never take Roam right ever again.
We have reviewed your situation and, as you stated, your travel insurance policy does not provide coverage in the event that a passenger's ticket is cancelled by the airline. Typical travel insurance policies, including RoamRight's, provide coverage for when an airline cancels or delays an entire flight, not an individual passenger.
I was informed by the agent on how to best purchase the coverage I needed and not to over insure. I had to submit a claim prior to departure due to an accident. I sent in the letters from my doctors and the claim was processed and paid within 10 days. My travel partner was also insured and did not go on the trip since she did not want to go with a different room mate. Her claim was also handled in a timely manner.
I never went on my trip. Did wish the customer service person had been a bit friendlier and warmer. I was feeling as if he thought I was wasting his time when I called to ask questions about the cancelled trip in terms of my insurance, and wished he had said just a simple, sorry you had to cancel. I had to cancel the trip because of my significant other's illness. Not being married, there was no coverage, and I hadn't bought my policy in time for cancel for any reason. Perhaps emphasizing somewhere the importance of timely purchase would be good.
RoamRight received the claim on 3-16-2015. I did not receive a check until 5-2-2015. Other than the long delay in receiving my check I am happy with RoamRight.
Took almost 6 months to give me a decision. Then I was told claim would not be paid
Insurer gets high marks for flexibility in changing coverage dates several weeks before departure date. My concern is that I was unable to print out from their web site the actual full policy conditions.
I have not heard a word about my claim - not a yes, no or I need more information. It would be nice if there would be some form of communication - it was received, it is process, it was denied. Am I asking to much?
They were unable to help us with emergency transport from rural Cambridgeshire to London, UK. We were able to arrange it on our own. If the National Health Service bills us and our regular insurance does not cover it, we may file a claim.
The trip was cancelled. My son was diagnosed with cancer a few days after I bought the insurance. He did have surgery before I bought the insurance and RoamRight denied the claim on that basis.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
Customer Service is Everybody’s Job
“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read more