Sales & Service Data

TOTAL SALES
26,899
Since 2012
MONTHLY SALES
1667
Average Monthly Sales Since 2012
REVIEWS
825
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

26,899
policies sold

0.2%
negative reviews

0.2% (64) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    544
  • 4 stars
    175
  • 3 stars
    42
  • 2 stars
    13
  • 1 stars
    16
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I looked on line for the company that would give me the benefits I needed for the least amount of money. I have used other companies. The questions I had were well and courteously answered, which made me confident in my choice.

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    5 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight received the claim on 3-16-2015. I did not receive a check until 5-2-2015. Other than the long delay in receiving my check I am happy with RoamRight.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    We were suppose to go on our trip in May of last year, but the travel group canceled the trip because there were not enough people. So, I called RoamRight to have them switch the dates of the trip and they told me that we would have to buy a whole new policy. I called Squaremouth and asked if they could help.They easily called RoamRight and had the dates switched without any additional charge. Thank you SquareMouth!

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    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel the trip for medical reasons and it was very easy to file a claim and work with them.

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    5 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Insurer gets high marks for flexibility in changing coverage dates several weeks before departure date. My concern is that I was unable to print out from their web site the actual full policy conditions.

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    5 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I didn't have to make a claim, but I thought the explanation of benefits was clear and straightforward and I really liked the summary page they provided to take with you that had the information about contacting them while you are travelling.

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    5 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Since Medicare doesn't cover international travel, I was pleased to find emergency medical coverage and other services at a reasonable rate - $56 for both my husband and myself for an 18-day trip. Thanks for giving me peace of mind.

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    4 out of 4 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    They were unable to help us with emergency transport from rural Cambridgeshire to London, UK. We were able to arrange it on our own. If the National Health Service bills us and our regular insurance does not cover it, we may file a claim.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    In any emergency when an immediate response is required, we suggest calling the local authorities prior to contacting us. Your type of request for emergency transportation to a non-local hospital is provided when local care is not sufficient for immediate stabilization. As you opted to go to London for immediate care, we could not provide the type of transportation you desired. We are ready to help you if you choose to submit a claim. If you want, you can use our paperless claim system and file online. Simply create an account at www.roamright.com/register to get started. Or, if you have any additional questions or would like the claims forms emailed to you, please call our claims department at 855-762-6252.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I claim my lost cell phone, and I received their check after 3 weeks.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I had a slight problem when I first bought the insurance (confirmation email went to gmail spam!), but the representative on the phone was very helpful.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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