Sales & Service Data

TOTAL SALES
38,524
Since 2012
MONTHLY SALES
1457
Average Monthly Sales Since 2012
REVIEWS
1,114
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

38,524
policies sold

0.2%
negative reviews

0.2% (71) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    749
  • 4 stars
    241
  • 3 stars
    53
  • 2 stars
    13
  • 1 stars
    23
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was informed by the agent on how to best purchase the coverage I needed and not to over insure. I had to submit a claim prior to departure due to an accident. I sent in the letters from my doctors and the claim was processed and paid within 10 days. My travel partner was also insured and did not go on the trip since she did not want to go with a different room mate. Her claim was also handled in a timely manner.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    We were suppose to go on our trip in May of last year, but the travel group canceled the trip because there were not enough people. So, I called RoamRight to have them switch the dates of the trip and they told me that we would have to buy a whole new policy. I called Squaremouth and asked if they could help.They easily called RoamRight and had the dates switched without any additional charge. Thank you SquareMouth!

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I claimed, because I could not make the trip due cancellation of flight ticket by airline without my knowledge.
    Roam right says that is not covered.
    Why we getting insurance which does not cover this situation?
    I will tell everyone, everywhere, that Roamright is no insurance to buy. I had most terrible experience with this insurance..

    Review Updated: 07/20/2016

    Agent I talked with was rude, not helpful.
    My flight was cancelled by airline without my knowledge.
    I found out 2 days before the trip. After I arranged everything thing, packed fully. How that is not covered in insurance ?
    What is travel insurance for?
    With this result, I will never take Roam right ever again.

    Response From:
    RoamRight
    RoamRight:
    RoamRight Team
    Response Received:

    We have reviewed your situation and, as you stated, your travel insurance policy does not provide coverage in the event that a passenger's ticket is cancelled by the airline. Typical travel insurance policies, including RoamRight's, provide coverage for when an airline cancels or delays an entire flight, not an individual passenger.

    Was this review helpful to you?

    17 out of 20 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    First time using RoamRight, but it won't be my last! Due to terrorist activity, our cruise ship changed its itinerary ~ 60 days before the cruise which necessitated a revision in already purchased air travel tickets.

    RoamRight was true to their policy without any "gotchas". Once I had gathered and faxed them all the required receipts, etc., they sent me a check for the full amount that the change cost me. The process was painless albeit a little slow compared to my experience with another insurer for a claim several years ago. Nevertheless, the check was in my hands within 21 days of the claim being presented.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight received the claim on 3-16-2015. I did not receive a check until 5-2-2015. Other than the long delay in receiving my check I am happy with RoamRight.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I am glad I found Squaremouth. very good service from the customer representatives. They have answered all my questions and helped me file my claim very easily. Processing was fast too. I received my claims in less than 10 day. Thank you Squaremouth!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Insurer gets high marks for flexibility in changing coverage dates several weeks before departure date. My concern is that I was unable to print out from their web site the actual full policy conditions.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I broke my ankle in Marakesh. Late at night on the same day as my accident, my tour guide called the 24/7 emergency assistance number. We spoke with a Roam Right representative and a nurse. Both were excellent. They said that they were going to e-mail forms to complete for my accident. These forms did not come through until the next morning. One of the local tour guides completed the forms for me while I was in the hospital. He sent them back and that was the last we heard for 36 hours!!! Not good when it is an emergency situation. They made the excuse that they needed to find an interpreter to translate from the French (not an uncommon language and most of it was referring to medical terms anyway.) For the next two days, I tried to get an answer from them about transportation from JFK (New York) airport out to my home in Connecticut. I was still trying to get an answer from them as I was being driven to the airport in Cassablanca. they told me they needed the release form form the doctor int he hospital. This form had already been sent to them two days before. They finally told me to get a taxi or limousine from JFK to Connecticut and submit the bill. That would have been difficult as taxis won't go from NY to CT and limousines aren't always there unless you have ordered one. In addition, it would have been very expensive. In the end, I asked my daughter to drive in from CT and pick me up.
    The bottom line is that my initial experience with Roam Right was excellent but then it fell apart in a big way. When you are in an emergency situation, you need the team at the other end to be very responsive and they were absolutely not! This is the first time I have ever had to make a claim with any travel insurance company. I hope this isn't a reflection of all of the companies out there.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to reach out to us. We are sorry to hear about your injury and sincerely hope you heal quickly. We apologize for the slow response from our international call line. They were following their process for situations such as this which includes communicating with nurses and medical professionals, as well as ensuring that you are medically stable to fly, among other things. Please understand that the international call line is subject to different protocols for different situations requiring different response time, depending on the severity of the situation.

    We appreciate your feedback as we strive to continually improve customer experience. Again, we apologize for the delayed process that you endured, but are very happy to hear that you made it home safely.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    July 19, 2016

    Thank you for your review.

    A member of our Zero Complaint team has contacted you to discuss your claim.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Thank you.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I never went on my trip. Did wish the customer service person had been a bit friendlier and warmer. I was feeling as if he thought I was wasting his time when I called to ask questions about the cancelled trip in terms of my insurance, and wished he had said just a simple, sorry you had to cancel. I had to cancel the trip because of my significant other's illness. Not being married, there was no coverage, and I hadn't bought my policy in time for cancel for any reason. Perhaps emphasizing somewhere the importance of timely purchase would be good.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    For the second time I have found the insurance company to be the best value for the money

    Was this review helpful to you?

    5 out of 5 people found this review helpful

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