Sales & Service Data

TOTAL SALES
69,224
Since 2012
MONTHLY SALES
1433
Average Monthly Sales Since 2012
REVIEWS
1,805
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

69,224
policies sold

0.1%
negative reviews

0.1% (92) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1233
  • 4 stars
    380
  • 3 stars
    100
  • 2 stars
    19
  • 1 star  
    38
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased. They reimbursed me and were very easy to deal with. We did some over email. That was nice. I was impressed.

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    22 out of 24 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I am glad I found Squaremouth. very good service from the customer representatives. They have answered all my questions and helped me file my claim very easily. Processing was fast too. I received my claims in less than 10 day. Thank you Squaremouth!

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    11 out of 11 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    I called your 24 hour assistant line twice to file a claim and they stated they would email me forms. They didn't.had to call four times to get forms emails to me

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    10 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was informed by the agent on how to best purchase the coverage I needed and not to over insure. I had to submit a claim prior to departure due to an accident. I sent in the letters from my doctors and the claim was processed and paid within 10 days. My travel partner was also insured and did not go on the trip since she did not want to go with a different room mate. Her claim was also handled in a timely manner.

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    10 out of 10 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight received the claim on 3-16-2015. I did not receive a check until 5-2-2015. Other than the long delay in receiving my check I am happy with RoamRight.

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    10 out of 10 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Insurer gets high marks for flexibility in changing coverage dates several weeks before departure date. My concern is that I was unable to print out from their web site the actual full policy conditions.

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    10 out of 10 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Read the insurance information carefully. I bought roomright because I thought the price was reasonable and compared well with other insurances. I should have gone with my American Express. Apparently, I did not purchase the "cancel trip for any reason" and so I had only a few reasons to cancel my treip. Unfortunately, I came across a visa issue, and that was not a valid reason. Will not be doing business with roam right, which gave me a false illusion of being covered. The only reason I am giving 2 stars is that the customer service rep was relatively nice.

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    57 out of 69 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately my dream vacation to Fiji did not turn out as planned. The second day at our destination resort, I fell and broke my pelvis in 2 places. I called Roam Right and they were there to help me get home. Sadly it took a week to get home as they flew 2 nurses to Fiji to accompany us on the trip home. We used our original plane reservations and they upgraded me to business class. I have been home for over a week now and have not heard from them as to our next step. I plan to call them.

    I have been trying to adjust to life in a wheel chair for the next few weeks., It being Christmas time has probably caused some delays.

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    14 out of 15 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I feel that RoamRight has been giving me the run around. I forwarded everything they asked for and them they asked for a photo copy of my payment. I gave it to them after a week they said that they couldn't read it and to please scan or sent it again. which I did. This is strange to ask for a payment when the cruise line said that I paid in full and they were retuning the tax . which they did. it took them one week to process it. now I called and they said it is still in process as they have had three disaster and are still working on a lot of claims. If that is true they are just staling as money is short because of the pay offs. They could at least tell the people that they don't have enough people or funds to process all claims in a timely manner. If they knew what customer service is they would tell the people that they are running behind and don't wait for the customer to call. I will make sure that when I purchase travel insurance it will not be with RoamRight.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for reaching out to us. As of today (January 9, 2017) we still have not received a legible proof of payment from you regarding your trip interruption claim. The images you sent us after we first alerted you to their illegibility were identical to the original images and also illegible. For your convenience, please note that we accept documentation via email, fax, as well as traditional, physical mail. Documentation such as proof of purchase is required in order for us to thoroughly and accurately process claims.

    As you noted in your review and as mentioned when you contacted the claims department shortly after filing your claim, an influx of claims caused by a series of natural disasters have stretched the claims resolution times to 30 to 45 days. We are actively working toward returning to our normal claims resolution time.

    Additionally, we adamantly condemn the notion that we are “stalling” to resolve your claim because of financial restraints. Our underwriter, Arch Insurance Company, holds an A+ rating with the Better Business Bureau as well as an A+ financial rating with the A.M. Best Company.

    Our standing as the highest-rated insurance provider on Squaremouth as well as our 11 consecutive months as the site’s top travel insurance provider speaks to the ethics and standards of our claims review process.

    If you have any further questions about your claim or your proof of payment, please feel free to contact our claims department at 855-762-6252 or at claims@roamright.com.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 12, 2017

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss further.

    Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

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    9 out of 9 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I claimed, because I could not make the trip due cancellation of flight ticket by airline without my knowledge.
    Roam right says that is not covered.
    Why we getting insurance which does not cover this situation?
    I will tell everyone, everywhere, that Roamright is no insurance to buy. I had most terrible experience with this insurance..

    Review Updated: 07/20/2016

    Agent I talked with was rude, not helpful.
    My flight was cancelled by airline without my knowledge.
    I found out 2 days before the trip. After I arranged everything thing, packed fully. How that is not covered in insurance ?
    What is travel insurance for?
    With this result, I will never take Roam right ever again.

    Response From:
    RoamRight
    RoamRight:
    RoamRight Team
    Response Received:

    We have reviewed your situation and, as you stated, your travel insurance policy does not provide coverage in the event that a passenger's ticket is cancelled by the airline. Typical travel insurance policies, including RoamRight's, provide coverage for when an airline cancels or delays an entire flight, not an individual passenger.

    Was this review helpful to you?

    29 out of 34 people found this review helpful

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