We were suppose to go on our trip in May of last year, but the travel group canceled the trip because there were not enough people. So, I called RoamRight to have them switch the dates of the trip and they told me that we would have to buy a whole new policy. I called Squaremouth and asked if they could help.They easily called RoamRight and had the dates switched without any additional charge. Thank you SquareMouth!
I had to cancel the trip for medical reasons and it was very easy to file a claim and work with them.
I didn't have to make a claim, but I thought the explanation of benefits was clear and straightforward and I really liked the summary page they provided to take with you that had the information about contacting them while you are travelling.
They have a 24 hour customer service line, but it is answered after hours (9-5 EST) by a person who was both judgmental and incapable of helping with anything more than answering the phone(Stephanie with On Call International). I had a pressing policy question on a Friday night (PST), and had to wait for nearly 3 days to talk with someone actually related to RoamRight.
I had to call RoamRight with policy questions. Ed, who is apparently the claims administrator, was extremely helpful, laid back, and knowledgable. Late in my travel I had to extend my insurance, which was easy and quick to take care of with another lady (Didn't catch her name) at RoamRight.
First time using RoamRight, but it won't be my last! Due to terrorist activity, our cruise ship changed its itinerary ~ 60 days before the cruise which necessitated a revision in already purchased air travel tickets.
RoamRight was true to their policy without any "gotchas". Once I had gathered and faxed them all the required receipts, etc., they sent me a check for the full amount that the change cost me. The process was painless albeit a little slow compared to my experience with another insurer for a claim several years ago. Nevertheless, the check was in my hands within 21 days of the claim being presented.
For the second time I have found the insurance company to be the best value for the money
Since Medicare doesn't cover international travel, I was pleased to find emergency medical coverage and other services at a reasonable rate - $56 for both my husband and myself for an 18-day trip. Thanks for giving me peace of mind.
I claim my lost cell phone, and I received their check after 3 weeks.
I had a slight problem when I first bought the insurance (confirmation email went to gmail spam!), but the representative on the phone was very helpful.
My claim was slightly unusual but the reps walked me through filing & a few weeks later I received a check.
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BY KATHERINE SNOW SMITH
Times Staff Writer
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