Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
14,806
since 2012
Monthly Sales
647
average monthly sales since 2012
Reviews
590
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.49/5
average on squaremouth 13,524 policies sold - 264 average monthly sales over last 3 months - 14,663 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.45 out of 5

14,806 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    371
  • 4 star
    131
  • 3 star
    31
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    your agents are extremely helpful and knowledgeable - i described what i needed (trip cancellation for any reason dependent on if my expedited passport would arrive in time and they found me a policy asap - before i could get back to them and buy the policy they first quoted, i discovered that i needed a few more things covered - they immediately recommended a different policy that included what i needed for a mere 7 dollars more - exceptional customer service pre-sale and during sale - extremely happy and pleased with the extra confidence i was carrying in my pocket while exploring paradise in Costa Rica for 8 days

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    RoamRight received the claim on 3-16-2015. I did not receive a check until 5-2-2015. Other than the long delay in receiving my check I am happy with RoamRight.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My wife and I bought RoamRight travel policies via Squaremouth in anticipation of a prepaid Safari. Approximately 2 weeks before our scheduled departure, I wound up in the emergency room and was subsequently advised not to make the trip. We cancelled those reservations that we could but the fee for the Safari was not refundable and we incurred expenses in canceling flights. As a result, we were out a substantial amount.

    I submitted my claim, provided the backup RoamRight requested, and was paid in full in accordance with the policy. In my view, the test of insurance is how the company responds to claims and I am pleased to report that RoamRight responded exactly as it promised.

    I hope RoamRight will insure my next trip.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Had to cancel trip due to medical problem. Just sent in claim for small amount to cover airline penalties rescheduled trip for 9/15
    Will purchase insurance again in few days

    Review Updated 05/18/2015

    Polite and efficent service.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I have not heard a word about my claim - not a yes, no or I need more information. It would be nice if there would be some form of communication - it was received, it is process, it was denied. Am I asking to much?

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    We have forwarded your comment to our claims department. They reached out to you yesterday afternoon to follow up with you.

    Response Received April 16, 2015
    Squaremouth
    Kelly Calkins

    Squaremouth has contacted the customer to open a Zero Complaint Case.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I chose RoamRight as one of the few providers with an option to cover a guided backcountry ski tour. Customer service was responsive on my trip when I had a potentially problematic baggage delay (solved by renting some equipment for a day) and needed information about making a claim. I'm just back from the trip and haven't had a chance to file the claim yet so I will review that process once complete.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    RoamRight was extremely helpful in filing the claim. The process went very smoothly and they informed us immediately on receiving our claim that it was in process. It was processed that same day and we received our check the next week! Great service and we are using them for our next trip!!! Very Happy!!!

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I have not been able to have anyone respond back to me after an initial call from the office leaving a message on my phone. I have returned the call 3 times and left messages. I have emailed messages and I have tried to leave messages on the Chat line twice, but to date, still no return call. I am not sure where my calls, etc have gone, but obviously not getting any attention. Whether or not there is a settlement is not the issue. I would expect a return call at least from the individual who called me: Mary Wade

    I had read reviews regarding Roam Right that follow up on claims was lacking. I had hope it was just a disappointed individual. Unfortunately it appears they were right

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Roam Right is awesome and staff friendly. Great prices. I would suggest that every traveler use Roam Right.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Did not take the trip and the airline (Lufthansa) will refund the airfare because cancellation was due to hospitalization. However I did check with the insurance provider before calling the airline (which is required by the insurance carrier) and they required a great deal more documentation than the airline, so I'm not sure I would recommend this carrier--a signed note from the attending physician on hospital letterhead should be enough; not a detailed diagnosis, etc., which the carrier required. Would suggest anyone using insurance ask for claim forms in advance so you can see what info would be required to file a claim. If it is unreasonable, then don't buy it.

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    1 out of 1 people found this review helpful