Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
15,592
since 2012
Monthly Sales
609
average monthly sales since 2012
Reviews
612
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,959 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.47 out of 5

15,592 policies sold
0.4% negative reviews

0.4% (58) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    387
  • 4 star
    135
  • 3 star
    32
  • 2 star
    10
  • 1 star
    13
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I have not been able to have anyone respond back to me after an initial call from the office leaving a message on my phone. I have returned the call 3 times and left messages. I have emailed messages and I have tried to leave messages on the Chat line twice, but to date, still no return call. I am not sure where my calls, etc have gone, but obviously not getting any attention. Whether or not there is a settlement is not the issue. I would expect a return call at least from the individual who called me: Mary Wade

    I had read reviews regarding Roam Right that follow up on claims was lacking. I had hope it was just a disappointed individual. Unfortunately it appears they were right

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    My luggage was lost and I filed a claim. I was told that it was only insured for the first leg of the trip, not the second, and therefore, i would not be paid. Nothing in the papers I've received from you says that only the first leg of flight is covered.
    I would NOT recommend this insurance, as it is falsely presented or executed, and I am going to appeal and, if necessary, report this to BBB.

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    It is unfortunate that your airline mishandled your luggage on your trip home. However, as stated in the description of coverage you received upon purchase, baggage delay coverage applies to outbound journeys only and covers “the expense of necessary personal effects, up to the maximum shown on your Confirmation of Benefits, if your checked baggage is delayed or misdirected by a Common Carrier for more than twelve hours, while on a trip, except for travel to final destination or place of residence.”
    As you were returning to your place of residence and your luggage was ultimately returned to you, baggage delay coverage does not apply to your situation.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Lost nothing, filed no claim. Getting the insurance was easy and clear and the price was fair enough and better than most.

    Was this review helpful to you?
    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    My representative was professional, knowledgeable, courteous, and very, very helpful. If I could remember his name (sadly, I failed to find it for this survey), I'd recommend him for a big raise.

    During Trip
    na

    Was this review helpful to you?
    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    I was nervous about actually making a claim as the carrier was not a known name. Although I was happy to pay for insurance this way it was more a case of just knowing I had something to fall back on on an emergency.

    Was this review helpful to you?
    3 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I claimed, because I could not make the trip due cancellation of flight ticket by airline without my knowledge.
    Roam right says that is not covered.
    Why we getting insurance which does not cover this situation?
    I will tell everyone, everywhere, that Roamright is no insurance to buy. I had most terrible experience with this insurance..

    Review Updated 09/16/2014

    Agent I talked with was rude, not helpful.
    My flight was cancelled by airline without my knowledge.
    I found out 2 days before the trip. After I arranged everything thing, packed fully. How that is not covered in insurance ?
    What is travel insurance for?
    With this result, I will never take Roam right ever again.

    Response Received
    RoamRight
    RoamRight
    RoamRight Team

    We have reviewed your situation and, as you stated, your travel insurance policy does not provide coverage in the event that a passenger’s ticket is cancelled by the airline. Typical travel insurance policies, including RoamRight’s, provide coverage for when an airline cancels or delays an entire flight, not an individual passenger.

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    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim is in process

    Review Updated 09/16/2014

    I felt their settlement amount was fair. The time it took seemed excessive..... 4 months from injury and notification to settlement..... but I have had very little other insurance claim experiences, so maybe this is normal.

    Was this review helpful to you?
    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Excellent customer service and product that provided piece of mind prior to and during our cruise.

    Was this review helpful to you?
    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    After shopping several travel insurance carriers, I chose Sqaremouth because they offered better coverage for less money than their competition. I was able to choose the level of insurance I wanted that contained the specific item coverage I was looking for. Although I will not be making a claim, I would definitely choose Sqaremouth again, especially for costly trips overseas.

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    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    your agents are extremely helpful and knowledgeable - i described what i needed (trip cancellation for any reason dependent on if my expedited passport would arrive in time and they found me a policy asap - before i could get back to them and buy the policy they first quoted, i discovered that i needed a few more things covered - they immediately recommended a different policy that included what i needed for a mere 7 dollars more - exceptional customer service pre-sale and during sale - extremely happy and pleased with the extra confidence i was carrying in my pocket while exploring paradise in Costa Rica for 8 days

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    1 out of 1 people found this review helpful