Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
14,311
since 2012
Monthly Sales
694
average monthly sales since 2012
Reviews
578
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.49/5
average on squaremouth 13,311 policies sold - 278 average monthly sales over last 3 months - 14,519 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.45 out of 5

14,311 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    361
  • 4 star
    130
  • 3 star
    30
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I chose RoamRight as one of the few providers with an option to cover a guided backcountry ski tour. Customer service was responsive on my trip when I had a potentially problematic baggage delay (solved by renting some equipment for a day) and needed information about making a claim. I'm just back from the trip and haven't had a chance to file the claim yet so I will review that process once complete.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I have not been able to have anyone respond back to me after an initial call from the office leaving a message on my phone. I have returned the call 3 times and left messages. I have emailed messages and I have tried to leave messages on the Chat line twice, but to date, still no return call. I am not sure where my calls, etc have gone, but obviously not getting any attention. Whether or not there is a settlement is not the issue. I would expect a return call at least from the individual who called me: Mary Wade

    I had read reviews regarding Roam Right that follow up on claims was lacking. I had hope it was just a disappointed individual. Unfortunately it appears they were right

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Roam Right is awesome and staff friendly. Great prices. I would suggest that every traveler use Roam Right.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Did not take the trip and the airline (Lufthansa) will refund the airfare because cancellation was due to hospitalization. However I did check with the insurance provider before calling the airline (which is required by the insurance carrier) and they required a great deal more documentation than the airline, so I'm not sure I would recommend this carrier--a signed note from the attending physician on hospital letterhead should be enough; not a detailed diagnosis, etc., which the carrier required. Would suggest anyone using insurance ask for claim forms in advance so you can see what info would be required to file a claim. If it is unreasonable, then don't buy it.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    With the weather and cancelled flights of winter 2014, travel insurance was inexpensive peace of mind. I didn't make a claim, but the performance of the insurer and the comments from those who had made claims, convinced me that my premium was well-spent.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I can only provide relevant feedback for my insurance provider before the trip, since I did not need to contact them during my trip, nor did I make a claim. The process of buying a policy was quick and straightforward, unlike some competing companies. I was going to Cuba, which required some extra considerations, and my insurer handled them well.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Lost nothing, filed no claim. Getting the insurance was easy and clear and the price was fair enough and better than most.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Didn't end up using the insurance just happy we had it just incase. So much cheaper then paying for the insurance w the cruise. My wife and I would've had to pay over $for insurance

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We were fortunate not to need to make any claim. But it was comforting to know we had excellent coverage for a very competitive cost.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    extremely easy to sign up - representative was helpful and knowledgeable. did not need to file a claim.

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    1 out of 1 people found this review helpful