Arch RoamRight
Overall Rating 4.52 out of 5
Overall Rating 4.52 out of 5 2,157 Reviews Since 2012

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    August 13, 2017
    Packer fan from WI Verified Squaremouth Customer

    No claim filed.

    Pleased that refund was given when erroneous departure date was fixed.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    RoamRight
    Response Received:
    August 21, 2017

    Thank you for your review. We are happy to hear your trip went well and that we were able to help you fix your policy details. We hope you keep us in mind when it's time to plan your next trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    August 6, 2017
    Gene from SC Verified Squaremouth Customer

    My calim will be for delayed lugggage.
    Relatively minor in dollars $200-$300

    Review Updated: 09/03/2017

    Claim ws handled promptly professionally
    I will enlist them on my next trip. And recommend them to my frirnds

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    August 4, 2017
    DON from TX Verified Squaremouth Customer

    Courteus & helpful agent.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    August 3, 2017
    Lori from CA Verified Squaremouth Customer

    I am very pleased with the manner in which Roam Right handled my claim. The staff members with whom I spoke with were very helpful and professional. Your instructions for filing a claim were well written. I was pleased that I knew what documents you needed up front, rather than having me provide additional documentation one piece at a time. It was difficult enough having to cancel our trip due to illness, but to have my claim processed so efficiently and quickly was very much appreciated. I have recommended your company to other friends and family. Thank you for the great service, RoamRight!! You are easily 5 stars in my book!!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    August 1, 2017
    DAVID from NY Verified Squaremouth Customer

    Roam Right offered the best coverage at the best price !!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    July 29, 2017
    Cloyd from TX Verified Squaremouth Customer

    I find Roam Right to be good coverage for a fair price and customer service is very good.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    RoamRight
    Response Received:
    July 31, 2017

    Thank you for your review. We look forward to helping protect your next tip.

    Regards,
    The RoamRight Team

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    July 28, 2017
    Janice from TX Verified Squaremouth Customer

    I purchased a ticket for a friend who was planning to travel with me. She had to cancel because of a death in the family. I was hoping that my loss would be covered, but Roam Right said it wouldn't. I sort of get it, but it was still a loss for me. Next time, I won't be so helpful to a friend. That's too bad.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    RoamRight
    Response Received:
    August 1, 2017

    Thank you for your review. We are sorry to hear your friend had to cancel their trip and we express our condolences. As I am sure you were told, in order for your friend’s plane ticket to be covered, there would have needed to be a policy for her. If you have any questions, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    July 28, 2017
    Elizabeth from AL Verified Squaremouth Customer

    It was affordable and gave me peace of mind

    Response From:
    Arch RoamRight
    Arch RoamRight:
    RoamRight
    Response Received:
    July 31, 2017

    Thank you for your review. We are happy to hear you had peace of mind while on your trip, and we look forward to helping protect your future trips.

    Regards,
    The RoamRight Team

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    July 28, 2017
    Nancy from IA Verified Squaremouth Customer

    Very easy to use website. Very prompt in confirming

    Response From:
    Arch RoamRight
    Arch RoamRight:
    RoamRight
    Response Received:
    July 31, 2017

    Thank you for your review. We are happy to hear you found our website easy to use, and we look forward to helping protect all your future trips.

    Regards,
    The RoamRight Team

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    July 27, 2017
    Dr YS from MA Verified Squaremouth Customer

    The claim was handled by a trainee, who can not read and understand the English language.
    The so called resolution was first mailed to my address in the USA, while I was overseas
    But, even if I were not overseas, the insurance was bought on line, the claim was filed on line, IT MUST HAVE BEEN HANDLED ON LINE
    AND IT MUST HAVE BEEN HANDLED BY THE PERSON WHO CAN READ AND UNDERSTAND THE ENGLISH LANGUAGE
    The third grader would have understood better that it was the claim for the emergency situation, due to unforeseen circumstances during my trip
    That emergency ruined my trip and brought about totally unexpected expenses, ONLY A PART OF WHICH WAS CLAIMED.

    THIS IS ABOUT THE INSURANCE COMPANY, WHICH I FOUND TOTALLY WORTHLESS

    ADD TO THAT YOUR SO CALLED NO CLAIM OR WHATEVER PROCESSING. HAVE BEEN CONTACTED BY THREE DIFFERENT PEOPLE, EACH PROMISING TO HELP.
    NOTHING HAPPENED. NOTHING

    Was this review helpful to you?

    6 out of 6 people found this review helpful