Reviews, Sales, and Service Ratings for
Arch RoamRight

I had to cancel my trip for medical reasons (had cancel for any reason coverage). I thought RoamRight might have questions since I cancelled before the diagnosis and "no travel" order, but I knew I was sick and cancelled right before final tour payment was due, so the claim was only for nonrefundable deposits. They were satisfied with the explanations. The form is straight forward. I mailed it, waited a little while - maybe 4-5 weeks - and the check arrived. No problems. You can track your claim online so it doesn't feel like paperwork went into a black hole. Didn't have to call them, so can't evaluate "live" customer service.

Prompt and efficient service.

We needed to cut our trip short due to a death in the family. I contacted RoamRight and they sent the appropriate forms to file after our trip. I filed the forms and RoamRight/Squaremouth covered the costs we incurred due to the changes in our flights, etc. My only concern with the process was that I wasn't easily able to determine what the coverage was and what amount would be covered when rebooking our flights. It was more of a hope that things would be covered after the fact. It all turned out well in the end, but was not easy to decipher during the trip overseas. I do appreciate the customer service and will use RoamRight/Squaremouth in the future for travel insurance.

Interacted with RoamRight Customer Service via email; disappointed with RoamRight's lack of communication that there was a way to submit the claim online initially rather than via email.

7/2/17 submitted claim via email (as I didn't see any instructions on how to submit the claim online).
7/5/17 RoamRight initiates claim receipt to claimant; claimant immediately resubmits all documents that were already submitted via email via RoamRight's website link.
7/23/17 awaiting for response and status. Unknown where claim is in RoamRight's process at this time; unknowns and lack of communication from RoamRight causes unnecessary anxiety.

Thank you for posting a review of RoamRight.
We apologize for your negative experience.
A member of our Zero Complaint Team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Roam Right was great. We could not go due to my wife's post operative problems. Sent claim to Roam Right and received check in full in two weeks. Will only buy from them in the future.

Just waiting for documentation from airline

While the paperwork required to complete a claim was significant, it seemed reasonable to require.

Thank you for your review. As I am sure you noticed, every piece of documentation we request during the claims process is necessary to ensuring that our claimants receive a fair and thorough adjudication. We hope you keep us in mind when it’s time to plan your next trip.

I was happy with the specialized type of insurance you offered. I only needed medivac insurance for two days (I had just gotten over a stomach virus and was scheduled to hike the Grand Canyon) so I wanted to reassure myself that if I got sick and had to leave the canyon, I would be covered.

Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it’s time to plan your next trip!

I feel safe with your company and your customer service has been very helpful to me. They are patient and knowledgeable. It has been quick and easy to get a response. I had a terrible experience with another insurance company and feel right at home with Roam Right. R. Dunlap

Thank you for your review. We are happy to hear that you found a new home with us. When it comes time for you to plan for your next trip, you know where to find us!