Reviews, Sales, and Service Ratings for
Arch RoamRight

It made an unknown place seem a bit friendlier

Thank you for your kind words. We hope your trip went well, and we look forward to helping protect the next one.

Your need for me to get a reason for the airlines canceled flight out of Canada, has a 30 to 45 day delay, is disappointing. I believe that Roam Right, who requires that statement, could contact the airlines directly to verify the reason for this canceled flight, sparing the client this clerical delay of refunding.

Thank you for posting a review of RoamRight.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Grandson got sick during our trip. Telephoned international assistance during early morning hours. They answered promptly and staff was very professional.
So reassuring to know they were there if we needed them. Grandson was given medical attention and medicine for a bacterial infection. Incident occurred just two days before our scheduled departure, so no trip interruption occurred. We will be filing a claim for medical expense incurred. I can not begin to explain how thankful we were to know you were there for us.

Thank you for your review. We are sorry to hear about your grandson, and we hope he is now doing better. If you need any help filing a claim, or would like a status update, feel free to contact our claims department at claims@roamright.com.

My claim has been submitted. I am waiting the results.

Thank you for your review. If you have any questions about the status of your claim, feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252. Please note that it usually takes a few weeks for our claims examiner to administer a decision on your claim.

Overall, RoadRight was very good. I didn't give 5 stars for 2 reasons: (1) there was a few week delay between filing the claim and any sign of life. The amount of time to processing the claim was not an issue, and they were actually really fast, but some sign of life would have been appreciated; (2) They asked for a lot of additional information after filing the claim, which they could have asked for up front when they asked for some information together with the claim (or even better, it was information that really they should have just collected at the time the insurance was paid for before the trip). But once they had all the information they wanted, everything was very fast and easy.

Thank you for your review. Part of our claims process involves emails that alert you during each step of the process. These emails may have gotten trapped in your email’s spam filter. Additionally, we allow customers to log into their accounts and track the status of their claims. Also, not every claim is identical. There are cases where our claims examiner may request additional documentation after viewing the details of your claims.

We appreciate your feedback, and we are happy to hear you were satisfied with the claims process overall.

We look forward to helping protect your next trip.

The policy provided the coverage I desired and at a reasonable price. My primary interest was an event prior that would preclude my travel. Everything went as scheduled.

Thank you for your review. We are happy to hear your trip went well! We hope to get the chance to help protect your future trips.

i have used your site several times & each time i always double check my research w/ a cust rep & every time i am pleased with their knowledge, suggestions & thoroughness to assist me with my purchase. i will return for sure. thank you Victoria GILLIGAN

Thank you for your review. We hope you continue to use SquareMouth and that you choose RoamRight again!