Arch RoamRight
Overall Rating 4.52 out of 5
Overall Rating 4.52 out of 5 2,157 Reviews Since 2012

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    May 9, 2017
    Roxi from AZ Verified Squaremouth Customer

    I had no dealings with RoamrRight when I purchased the insurance - only Squaremouth. When I couldn't travel because of a medical issue I filled out all the paperwork with RoamRight to get my claim money returned to me as well as my traveling compantion's, my sister. After quite an ordeal of paper filing I finally received a check for less than half the proper amount and my sister didn't receive any check. After SEVERAL phone calls to RR, the employee in their claims department who was handling our case said they'd cut a second check for the remainder of the claim money to both my sister and myself. My sister still hadn't received her first check. It turns out they'd mailed the checks to my winter address in Arizona with my sister's not being put in care of me. I assume her's was returned to RR. Eventually we both received our correct claim amounts. My major question about this whole process is WHY weren't we cut checks for the total claim amount the first time. We never received any explanation from them. And, secondly, why wasn't my sister's check sent directly to her. I hate to think they were trying to not return the total amount to us but it's either that or poor bookkeeping, because the proper amount was pretty clear on the forms I filled out.

    Thank you for listening to my comments. In the end we received our accurate claim amount but not without a lot of time and effort on my part. Roxi Anthony

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    May 10, 2017

    Thank you for taking the time to leave a review. First, allow us to apologize for the error with the initial check amount. The error was corrected as soon as it was brought to our attention and we apologize for any inconvenience it may have caused.

    Additionally, it is our policy to send all checks to the address on file for the primary policy holder unless we are otherwise instructed. We are sorry for any confusion this may have caused.

    Again, we appreciate you taking the time to leave a review. If you have any further questions, please do not hesitate to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    May 9, 2017
    Marcia from NC Verified Squaremouth Customer

    Easily available service

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    May 9, 2017

    Thank you for your review. We hope you keep us in mind when it comes time to plan your next trip.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    May 8, 2017
    Gary from CA Verified Squaremouth Customer

    No further contact after purchase of policy on internet through Squaremouth. Squaremouth's online chat assistance to find the right policy/company providing insurance for "a trip within a trip" with RoamRight was most helpful.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    May 9, 2017

    Thank you for your review. We hope you keep us in mind when it’s time to plan your next trip.

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  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    May 7, 2017
    Lee from CA Verified Squaremouth Customer

    No feedback available at this time as a claim was not filed.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    May 8, 2017

    Thank you for your review. We hope that you think of us when it comes time for your next trip.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Active
    Review Received:
    May 7, 2017
    Lisa from AZ Verified Squaremouth Customer

    Easy way to purchase trip insurance. Wish you could purchase it for an entire year than per trip.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    May 8, 2017

    Thank you for your review. That is a great idea! We have great news -- you CAN buy our Multi-Trip plan right here on Squaremouth. You can follow this link to get your own plan -- https://www.squaremouth.com/travel-insurance-providers/roam-right/multi-trip

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    May 7, 2017
    Mary from MN Verified Squaremouth Customer

    Easy to find a policy and easy to use the on line AP.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    May 8, 2017

    Thank you for your rview, and thank you for choosing us to protect your trip. We hope you keep us in mind when it comes time for your next trip.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    May 6, 2017
    Rocky from IL Verified Squaremouth Customer

    Good coverage and rates. Fortunately, we did not have to file a claim. The limited dealings we had were positive. Staff was always courteous and helpful.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    May 8, 2017

    Thank you for your review. We are very happy to hear your trip went well and that you had a great experience during the purchase process. We hope you keep us in mind for your next trip.

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    May 6, 2017
    Amy from FL Verified Squaremouth Customer

    About 7 months prior to our trip the tour group company cancelled the trip and we had to choose a different date. I called RoamRight and explained the situation. Customer service was wonderful. We kept the same policy, but changed the dates of the trip. No hassle, no extra charge... I would definitely use RoamRight again!!

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    May 8, 2017

    Thank you for your review. We are happy to hear we made your change as easy as possible! We look forward to protecting your next trip!

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  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    May 5, 2017
    Jaclyn from MO Verified Squaremouth Customer

    Purchasing the insurance was so very easy, unfortunately my husband required emergency surgery the week we were to travel for our 20th wedding anniversary trip.
    I wish we had received an email stating our claim was received and in process.
    Yesterday, we received the EOB's, however, nothing states how or when the payment will be issued. We do appreciate the insurance, and how quick the claim processed.
    We also wish we could have collected the entire cost of our trip, as now we will have to use the Cheap Caribbean credit for our next booking and they not be the best price or booking.
    Thank you for your quick service.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    May 5, 2017
    Sandra from MD Verified Squaremouth Customer

    Was ill on cruise. Needed Dr care. Have submitted my medical costs to my insurance company. If they pay all of it, then I won't have to file a claim using my travel insurance policy. If they don't cover it, then I'll file with you.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The RoamRight Team
    Response Received:
    May 5, 2017

    Thank you for your review. We are sorry to hear that you got sick on your trip, but if you need to file a claim with us feel free to contact us at claims@roamright.com, by phone at 855-762-6252, or visit our webpage on how to file a claim -- https://www.roamright.com/claims/how-to-file-a-claim/

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