Sales & Service Data

TOTAL SALES
43,383
Since 2012
MONTHLY SALES
1760
Average Monthly Sales Since 2012
REVIEWS
1,202
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

43,383
policies sold

0.2%
negative reviews

0.2% (71) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    808
  • 4 stars
    258
  • 3 stars
    65
  • 2 stars
    14
  • 1 star  
    22
Top Providers
Tin Leg
4.53/5
RoamRight
4.53/5
Travelex
4.45/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I looked on line for the company that would give me the benefits I needed for the least amount of money. I have used other companies. The questions I had were well and courteously answered, which made me confident in my choice.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I claim my lost cell phone, and I received their check after 3 weeks.

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    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel the trip for medical reasons and it was very easy to file a claim and work with them.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I didn't have to make a claim, but I thought the explanation of benefits was clear and straightforward and I really liked the summary page they provided to take with you that had the information about contacting them while you are travelling.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We also purchased a policy last year for our trip to Italy. We had to file a claim for trip interruption due to weather. We were totally reimbursed for our losses. We chose Roam Right again because they were so easy to work with last year. This year we unfortunately have to file a claim for medical costs. Hopefully, we will have anther good experience.

    Was this review helpful to you?

    7 out of 8 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately my dream vacation to Fiji did not turn out as planned. The second day at our destination resort, I fell and broke my pelvis in 2 places. I called Roam Right and they were there to help me get home. Sadly it took a week to get home as they flew 2 nurses to Fiji to accompany us on the trip home. We used our original plane reservations and they upgraded me to business class. I have been home for over a week now and have not heard from them as to our next step. I plan to call them.

    I have been trying to adjust to life in a wheel chair for the next few weeks., It being Christmas time has probably caused some delays.

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    7 out of 8 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    I called your 24 hour assistant line twice to file a claim and they stated they would email me forms. They didn't.had to call four times to get forms emails to me

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    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    After my flight home was cancelled with both baggage and flight postponed 24 hrs I called yr agent from Charlotte Airport and explained my situation. I was told to keep any receipts, no problem. After arriving home without luggage as it was "still in St Thomas " I explained to yr agent that I would need to purchase a few items such as a hair brush and undergarments. Much to my surprise your coverage does not apply to flights home unless my bags are never recovered. This info was not printed on my coverage selection page I had in my hand and Im sure it was not outlined as important for me to know when I purchased the policy or when I called from Charlotte. As I still would have purchased trip cancellation insurance from some provider who probably has the same deceptive marketing techniques, I can tell you it wont be your company in the future. Lack of transparency and accountability in this world is so annoying and you obviously care only about your bottom line not how you achieve it. Guess I'll have to purchase trip insurance from the number 2 carrier next trip.

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    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I found it a little difficult to find medical evacuation insurance only, not as a part of a general travel insurance policy. Also, a friend called your customer service department directly to obtain quotes. She was sent more choices than I found on-line. That being said, I found, and purchased, what I was looking for.

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    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Since Medicare doesn't cover international travel, I was pleased to find emergency medical coverage and other services at a reasonable rate - $56 for both my husband and myself for an 18-day trip. Thanks for giving me peace of mind.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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