Sales & Service Data

TOTAL SALES
28,293
Since 2012
MONTHLY SALES
1802
Average Monthly Sales Since 2012
REVIEWS
847
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

28,293
policies sold

0.2%
negative reviews

0.2% (65) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    560
  • 4 stars
    179
  • 3 stars
    43
  • 2 stars
    14
  • 1 stars
    16
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.48/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We also purchased a policy last year for our trip to Italy. We had to file a claim for trip interruption due to weather. We were totally reimbursed for our losses. We chose Roam Right again because they were so easy to work with last year. This year we unfortunately have to file a claim for medical costs. Hopefully, we will have anther good experience.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    We had to file a claim due to an accident I had 1 month before leaving. Customer Service answered all my questions and explained the policy in detail and what I needed to file. I filed all paperwork.. They were very prompt in contacting me with a question (my mistake in filling out the paperwork) and immediately issued the insurance payment after our conversation. Very satisfied with their service and would recommend them to others.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Highly recommended! Filed a trip delay claim after an international flight was cancelled and RoamRight reimbursed us promptly and completely for our new last-minute flight and all other expenses we incurred. Claim process was easy and was completed entirely online.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately my wife was diagnosed with cancer before the trip and we had to cancel due to her condition. We were able to get all but the deposit back from the Disney Cruise Line as that is there policy because it was past the cancellation date. I contacted Roam Right claim service and with a verification letter from her physician and the proper claim form the claim was approved and processed within several days. We received the payment from roam right for the deposit amount we had given Disney within 10 days. Easy to do business with, Iam extremely happy with Roam Right.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I found it a little difficult to find medical evacuation insurance only, not as a part of a general travel insurance policy. Also, a friend called your customer service department directly to obtain quotes. She was sent more choices than I found on-line. That being said, I found, and purchased, what I was looking for.

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    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Many of your questions do not apply as the claim is filed about 1 week ago and still pending. Performance reviews are thus not possible.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    January 26, 2016

    Thank you for taking the time to submit a review.

    I understand some of the questions do not apply to your experience as you are currently in the process of filing a claim.

    We invite our customers to submit a review one week after returning home from your trip. We ask you to grade your overall experience with the insurance provider before, during and after their trip.

    At this time, since you have filed a claim, and it has not yet been closed, you will receive a claims review request five weeks after returning home from your trip to rate your claims processing experience.

    Please keep in mind your policy comes with our Zero Complaint Guarantee. If you have a complaint about how your claim is being handled, our Zero Complaint Team will open a case against the insurance provider to mediate on your behalf. If your complaint isn’t fairly resolved to Squaremouth’s satisfaction, we will remove the insurance provider from our website and no longer sell their products.

    We would like to open a Zero Complaint Case for you if you are not happy with the way your claim is handled. Please contact our Zero Complaint Team at 800-240-0369.

    Again, thank you for taking the time to post a review.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Representative was understanding and helpful in extending the effective dates of policy before we started trip, explaining that the policy actually had a longer validity period beyond the one-week period for which it was purchased.
    Wonderful customer service - will continue to use RoamRight/Squaremouth for our travel needs, and will continue to recommend the service to friends and colleagues.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My bag is lost in Rome, fortunately our cell phone was not in the bag, then we contacted them Immediately after we lost the bag, they provide me some information to solve the problem very quickly. So far so good with RoamRight untill now. I just submitted the claim form, hope I can get my compensation quickly

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The buying experience was very simple. The person who assisted me was able to assist me quickly and knew his product. Since we didn't make a claim, I really can't speak further about the insurance and claim process.

    Response From:
    RoamRight
    RoamRight:
    Victoria Zidwick
    Response Received:

    Thank you for choosing RoamRight travel insurance. Our customer service team works hard to make sure they are providing the information that our travelers need to make educated decisions. Please keep us in mind for your next trip.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    Our overall experience is yet to be determined. We needed to cancel our trip due to a medical emergency with our daughter. Filing a claim has been fairly straightforward. We received an e-mail shortly after filing with our adjuster's name and contact information. Hopefully it is in the final stages of review.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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