Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
14,298
since 2012
Monthly Sales
695
average monthly sales since 2012
Reviews
578
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.49/5
average on squaremouth 13,305 policies sold - 279 average monthly sales over last 3 months - 14,512 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.45 out of 5

14,298 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    361
  • 4 star
    130
  • 3 star
    30
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Information we got regarding the policy was great. Fortunately, we had no issues and cannot give ratings to the other questions.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    I was nervous about actually making a claim as the carrier was not a known name. Although I was happy to pay for insurance this way it was more a case of just knowing I had something to fall back on on an emergency.

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    2 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim is in process

    Review Updated 09/16/2014

    I felt their settlement amount was fair. The time it took seemed excessive..... 4 months from injury and notification to settlement..... but I have had very little other insurance claim experiences, so maybe this is normal.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    I called to ask about travel insurance ID tags for my luggage to help in recovery if they were lost or delayed and they said that they did not supply them. I had received some from another travel insurance carrier and they saved the day while traveling in Italy on a previous trip.

    During Trip
    I did not encounter any problems during our trip, therefore I did not have to contact them.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    no need to contact

    Claim Process
    No claim

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I claimed, because I could not make the trip due cancellation of flight ticket by airline without my knowledge.
    Roam right says that is not covered.
    Why we getting insurance which does not cover this situation?
    I will tell everyone, everywhere, that Roamright is no insurance to buy. I had most terrible experience with this insurance..

    Review Updated 09/16/2014

    Agent I talked with was rude, not helpful.
    My flight was cancelled by airline without my knowledge.
    I found out 2 days before the trip. After I arranged everything thing, packed fully. How that is not covered in insurance ?
    What is travel insurance for?
    With this result, I will never take Roam right ever again.

    Response Received
    RoamRight
    RoamRight
    RoamRight Team

    We have reviewed your situation and, as you stated, your travel insurance policy does not provide coverage in the event that a passenger’s ticket is cancelled by the airline. Typical travel insurance policies, including RoamRight’s, provide coverage for when an airline cancels or delays an entire flight, not an individual passenger.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Squaremouth was extremely easy to use to compare various coverage plans as well as compare specific coverage add-ons. It was very easy to use and highly effective.

    During Trip
    I didn't need to contact the carrier, but using Squaremouth to research coverage options was very easy.

    Claim Process
    I did not make a claim.

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    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    There was never a time in which I was concern about needing insurance. It is always better to have insurance and not need it than to need it and not have it.

    During Trip
    I did not need to use any of the services of the company. I'm sure that they would have been there if I had needed them.

    Claim Process
    No claim!!!

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    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    Didn't really use customer service function for this trip but if it includes ease of use in making the booking and the documenting that comes with it-- then am satisfied

    During Trip
    Did not need to use any service so cannot rate it.

    Claim Process
    No claim made so no feedback

    Was this review helpful to you?
    1 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?

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    2 out of 17 people found this review helpful