The trip was cancelled. My son was diagnosed with cancer a few days after I bought the insurance. He did have surgery before I bought the insurance and RoamRight denied the claim on that basis.
Took almost 6 months to give me a decision. Then I was told claim would not be paid
They were unable to help us with emergency transport from rural Cambridgeshire to London, UK. We were able to arrange it on our own. If the National Health Service bills us and our regular insurance does not cover it, we may file a claim.
I called to ask about coverage for moving to a different hotel after I found a heroin needle in the dresser drawer of the one I was staying at with my two year old daughter. The representative coldly told me that the situation wasn't covered, end of story.
That is indeed a terrible experience. Travel insurance is designed to cover lost expenses due to trip cancellation or interruption for a variety of covered reasons. At this time, it does not cover changing hotels for situations such as the one you experienced; we are held to the policy as it is written in the Description of Coverage you received at the time of purchase.
However, we do encourage you to approach the hotel directly for a refund and compensation. If it was a chain hotel, we further recommend that you notify their parent company about your situation.
We will also review your communication with us to remind our representatives the importance of empathy. We appreciate you bringing this to our attention as it can help us enhance our customer experience.
Had to canal due to husband being in hospital. Even had note from dr saying not to travel.. I filed a completely legitimate claim and. It been. 30 days and still no resolution. I think they are just giving me the runaround to delay having to pay a legit claim. I will never use them again and will recommend same to friends.
Thank you for taking the time to reach out. Currently, due to the volume of claims, we are asking claimants to expect a turnaround time of 30 days.
Since your claim was filed on 11/27/17, it has only been roughly two weeks since we have received your claim.
We appreciate your patience as we work towards thoroughly and accurately reviewing your claim. If you have any questions, feel free to contact our claims department at firstname.lastname@example.org or by phone at 855-762-6252.
We also purchased a policy last year for our trip to Italy. We had to file a claim for trip interruption due to weather. We were totally reimbursed for our losses. We chose Roam Right again because they were so easy to work with last year. This year we unfortunately have to file a claim for medical costs. Hopefully, we will have anther good experience.
I have not heard a word about my claim - not a yes, no or I need more information. It would be nice if there would be some form of communication - it was received, it is process, it was denied. Am I asking to much?
After my flight home was cancelled with both baggage and flight postponed 24 hrs I called yr agent from Charlotte Airport and explained my situation. I was told to keep any receipts, no problem. After arriving home without luggage as it was "still in St Thomas " I explained to yr agent that I would need to purchase a few items such as a hair brush and undergarments. Much to my surprise your coverage does not apply to flights home unless my bags are never recovered. This info was not printed on my coverage selection page I had in my hand and Im sure it was not outlined as important for me to know when I purchased the policy or when I called from Charlotte. As I still would have purchased trip cancellation insurance from some provider who probably has the same deceptive marketing techniques, I can tell you it wont be your company in the future. Lack of transparency and accountability in this world is so annoying and you obviously care only about your bottom line not how you achieve it. Guess I'll have to purchase trip insurance from the number 2 carrier next trip.
I filed around August 9th and I still have not received a penny from Roam Right
Review Updated: 10/17/2017
They never got tired of asking for more info. To the point that even though the travel company showed my total payments and what my penalty was for canceling, they now wanted credit card receipts. All just a game to see if you would just give up. I will never use them again
In order to thoroughly and accurately review your claim, your claims administrator needs more documentation. She sent an email requesting these documents on August 24, but she will be in contact with you again shortly.
If you have any questions, please contact our claims team at 855-762-6252 Monday-Friday from 9AM to 5PM, or by email at email@example.com.
The claim was settled for less than the amount claimed, due to lack of receipts. It was a small amount that I didn't have time and desire to fight back which is what happens in most of the insurance claims.
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