I found it a little difficult to find medical evacuation insurance only, not as a part of a general travel insurance policy. Also, a friend called your customer service department directly to obtain quotes. She was sent more choices than I found on-line. That being said, I found, and purchased, what I was looking for.
Many of your questions do not apply as the claim is filed about 1 week ago and still pending. Performance reviews are thus not possible.
Thank you for taking the time to submit a review.
I understand some of the questions do not apply to your experience as you are currently in the process of filing a claim.
We invite our customers to submit a review one week after returning home from your trip. We ask you to grade your overall experience with the insurance provider before, during and after their trip.
At this time, since you have filed a claim, and it has not yet been closed, you will receive a claims review request five weeks after returning home from your trip to rate your claims processing experience.
Please keep in mind your policy comes with our Zero Complaint Guarantee. If you have a complaint about how your claim is being handled, our Zero Complaint Team will open a case against the insurance provider to mediate on your behalf. If your complaint isn’t fairly resolved to Squaremouth’s satisfaction, we will remove the insurance provider from our website and no longer sell their products.
We would like to open a Zero Complaint Case for you if you are not happy with the way your claim is handled. Please contact our Zero Complaint Team at 800-240-0369.
Again, thank you for taking the time to post a review.
Representative was understanding and helpful in extending the effective dates of policy before we started trip, explaining that the policy actually had a longer validity period beyond the one-week period for which it was purchased.
Wonderful customer service - will continue to use RoamRight/Squaremouth for our travel needs, and will continue to recommend the service to friends and colleagues.
My bag is lost in Rome, fortunately our cell phone was not in the bag, then we contacted them Immediately after we lost the bag, they provide me some information to solve the problem very quickly. So far so good with RoamRight untill now. I just submitted the claim form, hope I can get my compensation quickly
The buying experience was very simple. The person who assisted me was able to assist me quickly and knew his product. Since we didn't make a claim, I really can't speak further about the insurance and claim process.
Thank you for choosing RoamRight travel insurance. Our customer service team works hard to make sure they are providing the information that our travelers need to make educated decisions. Please keep us in mind for your next trip.
Our overall experience is yet to be determined. We needed to cancel our trip due to a medical emergency with our daughter. Filing a claim has been fairly straightforward. We received an e-mail shortly after filing with our adjuster's name and contact information. Hopefully it is in the final stages of review.
Lost nothing, filed no claim. Getting the insurance was easy and clear and the price was fair enough and better than most.
The reps had a little trouble finding the right policy for me. The prices have gone way up since my purchase just 2 years ago and I wanted a simple policy. They were able to help me after a couple of phone calls. Fortunately I did not have to use it.
My representative was professional, knowledgeable, courteous, and very, very helpful. If I could remember his name (sadly, I failed to find it for this survey), I'd recommend him for a big raise.
The trip was cancelled. My son was diagnosed with cancer a few days after I bought the insurance. He did have surgery before I bought the insurance and RoamRight denied the claim on that basis.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More