Many of your questions do not apply as the claim is filed about 1 week ago and still pending. Performance reviews are thus not possible.
Since Medicare doesn't cover international travel, I was pleased to find emergency medical coverage and other services at a reasonable rate - $56 for both my husband and myself for an 18-day trip. Thanks for giving me peace of mind.
I claim my lost cell phone, and I received their check after 3 weeks.
Lost nothing, filed no claim. Getting the insurance was easy and clear and the price was fair enough and better than most.
I had a slight problem when I first bought the insurance (confirmation email went to gmail spam!), but the representative on the phone was very helpful.
My claim was slightly unusual but the reps walked me through filing & a few weeks later I received a check.
We also purchased a policy last year for our trip to Italy. We had to file a claim for trip interruption due to weather. We were totally reimbursed for our losses. We chose Roam Right again because they were so easy to work with last year. This year we unfortunately have to file a claim for medical costs. Hopefully, we will have anther good experience.
I was informed by the agent on how to best purchase the coverage I needed and not to over insure. I had to submit a claim prior to departure due to an accident. I sent in the letters from my doctors and the claim was processed and paid within 10 days. My travel partner was also insured and did not go on the trip since she did not want to go with a different room mate. Her claim was also handled in a timely manner.
The trip was cancelled. My son was diagnosed with cancer a few days after I bought the insurance. He did have surgery before I bought the insurance and RoamRight denied the claim on that basis.
After my flight home was cancelled with both baggage and flight postponed 24 hrs I called yr agent from Charlotte Airport and explained my situation. I was told to keep any receipts, no problem. After arriving home without luggage as it was "still in St Thomas " I explained to yr agent that I would need to purchase a few items such as a hair brush and undergarments. Much to my surprise your coverage does not apply to flights home unless my bags are never recovered. This info was not printed on my coverage selection page I had in my hand and Im sure it was not outlined as important for me to know when I purchased the policy or when I called from Charlotte. As I still would have purchased trip cancellation insurance from some provider who probably has the same deceptive marketing techniques, I can tell you it wont be your company in the future. Lack of transparency and accountability in this world is so annoying and you obviously care only about your bottom line not how you achieve it. Guess I'll have to purchase trip insurance from the number 2 carrier next trip.
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