I looked on line for the company that would give me the benefits I needed for the least amount of money. I have used other companies. The questions I had were well and courteously answered, which made me confident in my choice.
I claim my lost cell phone, and I received their check after 3 weeks.
I had to cancel the trip for medical reasons and it was very easy to file a claim and work with them.
I didn't have to make a claim, but I thought the explanation of benefits was clear and straightforward and I really liked the summary page they provided to take with you that had the information about contacting them while you are travelling.
We also purchased a policy last year for our trip to Italy. We had to file a claim for trip interruption due to weather. We were totally reimbursed for our losses. We chose Roam Right again because they were so easy to work with last year. This year we unfortunately have to file a claim for medical costs. Hopefully, we will have anther good experience.
Unfortunately my dream vacation to Fiji did not turn out as planned. The second day at our destination resort, I fell and broke my pelvis in 2 places. I called Roam Right and they were there to help me get home. Sadly it took a week to get home as they flew 2 nurses to Fiji to accompany us on the trip home. We used our original plane reservations and they upgraded me to business class. I have been home for over a week now and have not heard from them as to our next step. I plan to call them.
I have been trying to adjust to life in a wheel chair for the next few weeks., It being Christmas time has probably caused some delays.
I called your 24 hour assistant line twice to file a claim and they stated they would email me forms. They didn't.had to call four times to get forms emails to me
After my flight home was cancelled with both baggage and flight postponed 24 hrs I called yr agent from Charlotte Airport and explained my situation. I was told to keep any receipts, no problem. After arriving home without luggage as it was "still in St Thomas " I explained to yr agent that I would need to purchase a few items such as a hair brush and undergarments. Much to my surprise your coverage does not apply to flights home unless my bags are never recovered. This info was not printed on my coverage selection page I had in my hand and Im sure it was not outlined as important for me to know when I purchased the policy or when I called from Charlotte. As I still would have purchased trip cancellation insurance from some provider who probably has the same deceptive marketing techniques, I can tell you it wont be your company in the future. Lack of transparency and accountability in this world is so annoying and you obviously care only about your bottom line not how you achieve it. Guess I'll have to purchase trip insurance from the number 2 carrier next trip.
I found it a little difficult to find medical evacuation insurance only, not as a part of a general travel insurance policy. Also, a friend called your customer service department directly to obtain quotes. She was sent more choices than I found on-line. That being said, I found, and purchased, what I was looking for.
Since Medicare doesn't cover international travel, I was pleased to find emergency medical coverage and other services at a reasonable rate - $56 for both my husband and myself for an 18-day trip. Thanks for giving me peace of mind.
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BY KATHERINE SNOW SMITH
Times Staff Writer
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