Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
15,592
since 2012
Monthly Sales
609
average monthly sales since 2012
Reviews
612
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,959 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.47 out of 5

15,592 policies sold
0.4% negative reviews

0.4% (58) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    387
  • 4 star
    135
  • 3 star
    32
  • 2 star
    10
  • 1 star
    13
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My wife and I bought RoamRight travel policies via Squaremouth in anticipation of a prepaid Safari. Approximately 2 weeks before our scheduled departure, I wound up in the emergency room and was subsequently advised not to make the trip. We cancelled those reservations that we could but the fee for the Safari was not refundable and we incurred expenses in canceling flights. As a result, we were out a substantial amount.

    I submitted my claim, provided the backup RoamRight requested, and was paid in full in accordance with the policy. In my view, the test of insurance is how the company responds to claims and I am pleased to report that RoamRight responded exactly as it promised.

    I hope RoamRight will insure my next trip.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Had to cancel trip due to medical problem. Just sent in claim for small amount to cover airline penalties rescheduled trip for 9/15
    Will purchase insurance again in few days

    Review Updated 05/18/2015

    Polite and efficent service.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I chose RoamRight as one of the few providers with an option to cover a guided backcountry ski tour. Customer service was responsive on my trip when I had a potentially problematic baggage delay (solved by renting some equipment for a day) and needed information about making a claim. I'm just back from the trip and haven't had a chance to file the claim yet so I will review that process once complete.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    RoamRight was extremely helpful in filing the claim. The process went very smoothly and they informed us immediately on receiving our claim that it was in process. It was processed that same day and we received our check the next week! Great service and we are using them for our next trip!!! Very Happy!!!

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    as a on going customer I've always found squaremouth a helpful and much appreciated web site ..as it provides tailor made access to travel insurance at 1/2 to a 1/3 of the cost as they same coverage offered buy airlines, travel agencies or tour providers. keep up the good work

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Roam Right is awesome and staff friendly. Great prices. I would suggest that every traveler use Roam Right.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We were suppose to go on our trip in May of last year, but the travel group canceled the trip because there were not enough people. So, I called RoamRight to have them switch the dates of the trip and they told me that we would have to buy a whole new policy. I called Squaremouth and asked if they could help.They easily called RoamRight and had the dates switched without any additional charge. Thank you SquareMouth!

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Process was slow and I am not sure it would be completed by now without Squaremouth's help. I would not recommend it but it may have been my fault since I did not read the small print as carefully as I should as to the requirements for baggage delay.

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Thank you for choosing RoamRight. As you noted, it is important for all travelers to understand their benefit limits – regardless of the travel insurance company they choose. We are glad that your luggage was ultimately returned to you.
    In regards to the timing of your claim, it was approximately three weeks from the time your claim was submitted to the time the claim was closed. At any time during the claims process, we welcome RoamRight travelers to contact our claims department to request a status update: 855-762-6252 or claims@roamright.com.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    With the weather and cancelled flights of winter 2014, travel insurance was inexpensive peace of mind. I didn't make a claim, but the performance of the insurer and the comments from those who had made claims, convinced me that my premium was well-spent.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I can only provide relevant feedback for my insurance provider before the trip, since I did not need to contact them during my trip, nor did I make a claim. The process of buying a policy was quick and straightforward, unlike some competing companies. I was going to Cuba, which required some extra considerations, and my insurer handled them well.

    Was this review helpful to you?
    1 out of 1 people found this review helpful