Reviews, Sales, and Service Ratings for
Arch RoamRight

I had to have my wife in the USA contact a 3rd party, that was supposed to be the 24 hour contact. I had found a change of flight, because of an emergency maxial-faciallaey infection happened, necessitating that I stay an additional 2+ weeks. RoamRight said I had up to $750 to reschedule a return flight which was fine. I was able to work with the airline directly.
I did have to have emergency medical care, as well as follow up treatment, and was under Dr.s orders not to fly. Treatment Two surgical procedures and medication and repeated follow ups.

It did mess up my plans, but it could have been worse had I not been in a major city. At least I did not need emergency medical evacuation as I could take the extra time to be sure that proper healing of the synthetic bone graft material is meshing with my actual mandible. Having any infection and surgery in your head is awful.

The on-call guy was a little belligerent to my wife that I had made the changed airline reservation, and she was just following instructions that the RoamRight rep instructed us to do.

Hopefully this will be easy to process. I have been given a detailed summery of the procedures and such.

Agent wasn't very clear about coverage.

Have not filed yet.

Thank you for taking the time to leave a review. If you have any questions when filing your claim, feel free to reach out to our claims department at claims@roamright.com or by phone at 855-762-6252.

The purchasing process for the insurance coverage was straightforward and pain free. I did contact customer service for clarification on a couple of points and they were extremely helpful. I did not need to make a claim but would expect that the service on the back end of this experience would be just as stellar as on the front end.

Thank you for your review. We are happy to hear that you had an enjoyable experience with our customer service team. You’re right – if you had to file a claim, we’re certain you would have been satisfied with that process as well. We hope we can protect your next trip!

sadly we DID NOT TAKE THIS TRIP
******* ******* had emergency bypass surgery on Dec. 15, 2016 and his doctors will not let him travel for at least 3 months.
we just filed our claim with Roam Right and so far the responses have been excellent.
It's hard to review an insurance company until seeing how the settlement goes.
I can't answer any other questions at this point.

Thank you for your review. We are very sorry to hear that you were unable to take your planned trip. We would like to let you know that you can reach out to the claims department at any point to check the status of your claim. They can be reached by phone at 855-762-6252 or at claims@roamright.com.

They handled our claim very poorly.

Thank you for taking time to leave a review. We are sorry to hear you found our claims process less than satisfactory, but we must make claim decisions based upon the details of the policy. If you have any further information regarding your claim that you believe would change the resolution, feel free to contact the claims department at claims@roamright.com or 855-762-6252 M-F 8:30AM – 5PM ET.

Thank you for posting a review.

We apologize for your negative experience with RoamRight.

A member of our Zero Complaint Team contacted you today to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

claim is still pending....father in law was hospitalized......no issue should arise with processing this claim, but i've not been paid

Thank you for your review. Please know that your claim is processing as usual. Due to an influx of claims caused by some major weather events we are asking for 4-6 weeks to process claims. Your claim was received just over a week ago.

If you have any questions about your claim or would like to check on its status, you can contact the claims department at claims@roamright.com or at 855-762-6252.

It was easy to purchase the insurance on your website. I can give 5 stars for the simplicity of your site. The real service could only be judged by how a claim is handled. Thanks.

Thank you for leaving a review. We are happy to hear that your trip went well and that you didn’t have to file a claim. However, we are confident that you would find our claims process thorough and fair. We hope you keep us in mind when it’s time to plan your next trip!

Outstanding.

Thank you for your review. Don’t forget us when it’s time to plan your next trip.