Reviews, Sales, and Service Ratings for
Arch RoamRight

Our claim is currently in your hands and we are waiting for your final review. Thank you for all your assistance.

Thank you for taking the time to reach out to us. Due to a series of natural disasters that caused an influx of claims, our claims process time is currently at 30-45 days. Please know that we are working diligently to return to our normal processing time. Also know that you will hear from us every step of the process.

If you have any questions about our claims process or the status of your claim, please feel free to contact our claims department at claims@roamright.com or by phone at (855) 762-6252.

It was very comforting to know that I was covered for my trip and it was well worth it .

Thank you for taking the time to leave a review. We are happy to have been your peace of mind while on your trip, and we hope you think of us when planning your next trip.

slow response from claims

Thank you for taking the time to leave a review for us. Because of an influx of claims caused by a series of natural disasters our claims resolution time is longer than normal. Please know that under normal conditions our claims process is much quicker, and we are working diligently to return to that state.

We hope you consider us again when searching for travel insurance.

I am in the process of gathering my receipts to file a claim.

Thank you for taking the time to leave a review. If you have any questions about filing a claim, you can visit our site at http://www.roamright.com/claims/how-to-file-a-claim/, email our claims department at claims@roamright.com, or give them a call at (855) 762-6252.

We are still in the process of filing the claim. So far there has been no problem. Customer service was very helpful in explaining the process and the coverage.

Thank you for taking the time to leave a review. We are very pleased to hear that our customer service team was helpful during your purchase process. If you have any questions about filing a claim, you can visit our site at http://www.roamright.com/claims/how-to-file-a-claim/, email our claims department at claims@roamright.com, or give them a call at (855) 762-6252.

I feel that RoamRight has been giving me the run around. I forwarded everything they asked for and them they asked for a photo copy of my payment. I gave it to them after a week they said that they couldn't read it and to please scan or sent it again. which I did. This is strange to ask for a payment when the cruise line said that I paid in full and they were retuning the tax . which they did. it took them one week to process it. now I called and they said it is still in process as they have had three disaster and are still working on a lot of claims. If that is true they are just staling as money is short because of the pay offs. They could at least tell the people that they don't have enough people or funds to process all claims in a timely manner. If they knew what customer service is they would tell the people that they are running behind and don't wait for the customer to call. I will make sure that when I purchase travel insurance it will not be with RoamRight.

Thank you for reaching out to us. As of today (January 9, 2017) we still have not received a legible proof of payment from you regarding your trip interruption claim. The images you sent us after we first alerted you to their illegibility were identical to the original images and also illegible. For your convenience, please note that we accept documentation via email, fax, as well as traditional, physical mail. Documentation such as proof of purchase is required in order for us to thoroughly and accurately process claims.

As you noted in your review and as mentioned when you contacted the claims department shortly after filing your claim, an influx of claims caused by a series of natural disasters have stretched the claims resolution times to 30 to 45 days. We are actively working toward returning to our normal claims resolution time.

Additionally, we adamantly condemn the notion that we are “stalling” to resolve your claim because of financial restraints. Our underwriter, Arch Insurance Company, holds an A+ rating with the Better Business Bureau as well as an A+ financial rating with the A.M. Best Company.

Our standing as the highest-rated insurance provider on Squaremouth as well as our 11 consecutive months as the site’s top travel insurance provider speaks to the ethics and standards of our claims review process.

If you have any further questions about your claim or your proof of payment, please feel free to contact our claims department at 855-762-6252 or at claims@roamright.com.

Thank you for posting a review of RoamRight.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss further.

Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

Good experience - we didn't have to use the policy!

Thank you for taking the time to leave a review. We are happy to hear your trip went well, and we hope we can protect you again in the future.

Easy to deal with and very comforting for not a lot of money.

Thank you for taking the time to leave a review. We are happy we could be that peace of mind while on your trip. We look forward to protecting you again soon.