Reviews, Sales, and Service Ratings for
Arch RoamRight

Great experience. But didn't have to use the insurance.

Thank you for your review. We are happy to hear your trip went well and we look forward to insuring your next one.

Excellent service! I spoke to a customer rep when I was figuring out coverage and the rep was extremely helpful. Also, there was an incident in the country that I traveled. I received an email from Square mouth with a contact number if I were to need any help. I was very impressed with your service. I would definitely use your service again. Thank you!

Thank you for your review. We are happy to hear that you had an enjoyable experience with our customer service team, and that you were safe after the incident in your destination country. We hope we can protect your next trip.

Good customer service. Good policy with very good features.
I will buy a policy from them again for our next adventure.

Thank you for your review. We look forward to insuring your next trip.

I have only good things to say about RoamRight and expect this to continue throughout the resolution of my claim..

Thank you for taking the time to leave a review. We are happy to hear you have had an enjoyable experience thus far, and know that we are working diligently to accurately and thoroughly review your claim. If you have any questions or simply would like to check on the status of your claim, feel free to contact our claims department at claims@roamright.com or at (855) 762-6252.

So far my experience has been great. I do need to file a claim so I will see how that goes next.

Thank you for leaving a review for us. We are happy to hear that you have had an enjoyable experience thus far, and we hope to continue that throughout the claims experience.

If you need any assistance filing your claim you can visit http://www.roamright.com/claims/how-to-file-a-claim/, or contact our claims team at (855) 762-6252 or at claims@roamright.com.

Thank you for posting a review.

We apologize for your negative experience with RoamRight.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I filed a small ($265) claim for Cancellation for any reason clause. I filed at the end of October. I called to check on it a few weeks ago, and was told claims were backed up due to the volume of hurricane claims. They stated they expected to get to my claim in about a week. Two weeks have passed since that conversation.

I plan to nudge them in about a week.

Thank you for taking the time to leave a review. As you mentioned, our claims team is a little backed up after the hurricane. I just checked on the status of your claim and it should be reviewed shortly. Thank you for your patience.

I found the information clear and complete.

Thank you for your review. We are happy to hear we were able to make travel insurance easy for you. We hope we can protect you on future trips.

I'll let you know as soon as the claim process takes place in a week or so! Thank you! Day Lynn

Thank you for taking the time to leave a review. We just want to also thank you for being patient as we review your claim. We pride ourselves on great service, and that includes providing thorough and fair claims examination.