Reviews, Sales, and Service Ratings for
Arch RoamRight

A fair price for a week's insurance, and fortunately, everything went well. Thank you!

Thank you for leaving a review. We are very happy to hear everything went well on your trip, and we hope we can help protect the next one.

RoamRight had the appropriate variety of policies at reasonable prices to cover emergency evacuation, if required, for our China vacation excursion. We traveled with our 92 year old father, WWII veteran who purchased his own policy separately. Your policy enabled us to have the security to support him in case of an emergency as well as coverage for us.

Thank you for your review. We are very happy that we were able to make your trip easier for you as well as your father. Hopefully we can protect the two of you on some more trips!

It was easy to purchase the policy on line. My husband got dehydrated and ended up in a Mexican hospital (a very nice one). We are on Medicare and supplemental insurance and thought neither would pay. Medicare does NOT pay for out of USA medical bills. But our secondary did. After they paid, minus our deductible, we submitted the paperwork to SquareMouth and got our out of pocket money (deductible of secondary insurance minus SM deductible of $50.) The whole process was paperwork, sure, but otherwise painless. We would certainly buy a policy from them again!

Thank you for sharing your great story, and we hope your husband is now feeling better. We were very happy to help you, and we hope when it comes time to plan your next trip, you won’t forget about RoamRight!

Thanks

Completely satisfied. I gave you a 3 on "experience with RoamRight during your trip" because happily, I didn't need to contact you. It was comforting to know that I was covered if anything happened.

NO ISSUES.

About three weeks before my trip was to begin i had emergency surgery that would prevent me from flying for at least three weeks. I contacted RoamRight, cancelled my trip, submitted the paperwork requested, and was very pleased to find a check in the mail about three weeks later for the full amount I requested. I will always purchase RoamRight for my future travels and strongly recommend it to friends and family.

Thank you for taking the time to leave a review for us. We are sorry to hear that you had to cancel your trip, but are very happy that we were able to make it a little easier for you. Let us know when you’re ready to take that next trip – we’ll be here for you!

Nocomments

Thank you for taking the time to leave a review for us. We hope we can insure your next trip.

Roam Right insures people over 71! I was happy about that and pleased with phone staff, who were so helpful.

Thank you for leaving a review. We are happy to hear you had a good experience with our customer service team, and we look forward to insuring your next trip!

To our great disappointment, were unable to make the trip due to a very unexpected medical diagnosis. We filed with Roam Right more than a month in advance of our scheduled departure. There was a request made for additional medical records in mid Sept. (We had submitted the medical form signed by the Cardiac doctor who made the diagnosis.) It is now a month later and we are still waiting to hear back from Roam Right. Currently Roam Right is flooded with new claims because of hurricane Matthew. From the reviews of Roam Right, we had not anticipated the claim would take this long to be resolved.

Thank you for taking the time to contact us. As you mentioned, there was a request for additional medical records that is currently being processed by the medical facility. As soon as we receive these records from the facility we will be able to proceed with processing your claim.

If you would like more information on the status of your claim, please feel free to contact your assigned claim examiner, or call the claims department at 855-762-6252.

Thank you for posting a review of RoamRight.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you with a claim update.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.