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Rating 5 out of 5Policy:
PreferredReview Received:
September 25, 2016Thomas from HI Verified Squaremouth CustomerYour rates are very good and the peace of mind of having traveler's insurance is well worth the cost. Really enjoyed working with your company. Thank you for covering my trip.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
September 27, 2016Was this review helpful to you?Thank you for taking the time to leave a review and for your very kind words. We agree – this kind of peace of mind is worth it. Hopefully we can cover your next trip, as well.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
September 25, 2016Andrew from NJ Verified Squaremouth CustomerThis was our first time both purchasing travel insurance and having to file a claim. The claim agent was very patient and understanding and helped every step of the way. Communication was easy via email, claim was easy to file online. We will definitely use them in the future.
Was this review helpful to you?
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
PreferredReview Received:
September 21, 2016Ronald from NM Verified Squaremouth CustomerI would have given them 5 stars if it hadn't been for a male employee who treated me as if I was a criminal for talking about filing a claim. He was somewhat harsh and disrespectful.
During a later telephone call to RoamRight, I talked to a female employee who treated me very humanely and with respect. We discussed my special situation and went over what types of specific information that I needed to file a claim.Review Updated: 10/26/2016
This is the first year that I insured any of my group travels...meaning the tours themselves. I booked four tours in October, 2015 for 2016. It was the third trip that I had to cancel. Except for one male employee that I found to be quite offensive, the female employees were very cordial and professional. I was given much information which was very helpful in order to file my claim. Since I documented eerything very well, my claim was processed very quickly. My fourth trip in 2016 is in December and I feel as if I am in very good hands with RoamRight. In the future, I plan to insure any of my group tours with RoamRight.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
September 21, 2016Was this review helpful to you?Thank you for taking the time to contact us. Customer service is one of our top priorities, and we apologize for any unsatisfactory interactions you had with our team. If you have any further questions about your situation or filing a claim, please do not hesitate to contact our claims department again at (855) 762-6252 or by email at claims@roamright.com
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
PreferredReview Received:
September 20, 2016Sophie from CO Verified Squaremouth CustomerWas this review helpful to you?Didn't need to file a claim thankfully so can't rate appropriately. But the booking process was simple.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
September 20, 2016Debra from AL Verified Squaremouth CustomerEveryone was very helpful and it was easy to buy the policy.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
September 20, 2016Was this review helpful to you?Thank you for your review. We hope you remember us the next time you plan a trip.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
September 18, 2016Lisa from FL Verified Squaremouth CustomerThe customer service department was quite helpful in providing assistance in choosing the right policy for my travel to England.
I wasn't sure what was best for me and the agent was more than happy to help.Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
September 19, 2016Was this review helpful to you?Thank you for taking the time to leave a review. We are very happy to hear you found our customer service helpful, and we hope you enjoyed your trip! Please don’t forget us when you plan the next one.
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
PreferredReview Received:
September 14, 2016Susan from VT Verified Squaremouth CustomerWas this review helpful to you?All my questions before buying the insurance were answered quickly and completely.
0 out of 0 people found this review helpful -
Rating 3 out of 5Policy:
PreferredReview Received:
September 14, 2016Darius from MT Verified Squaremouth CustomerWas this review helpful to you?I will comment after the claim is finish
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
September 10, 2016Robert from MA Verified Squaremouth CustomerMy favorite company!!
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
September 12, 2016Was this review helpful to you?Thank you for leaving such a flattering review! We are very happy to hear we are able to make your travel experiences that much better. Don't forget us when it comes time to book another trip.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
September 8, 2016Philip from WV Verified Squaremouth CustomerI was able to purchase a policy for about one fourth of the cost of the policy Viking Cruises was selling with my trip. I did not need to file a claim.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
September 8, 2016Was this review helpful to you?Thank you for your review. We are happy to hear your cruise went well. Please keep us in mind when you book your next trip.
0 out of 0 people found this review helpful
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Additional Information