Reviews, Sales, and Service Ratings for
Arch RoamRight

RosmRight was easy to work with, once I emailed for an access number.

I had to cancel the trip for medical reasons. The claim was promptly processed and approved. I am waiting for the check to arrive in the mail.

Thank you for taking the time to write a review. We are sorry you had to cancel your trip and hope you'll be able to plan another one in the future. If you have any questions about your claim, please email claims@roamright.com.

It was a great experience, certainly saved me money over the traditional route of getting insurance through the cruiseline, and allowed me the flexibility of choosing specific options that I wanted to add or subtract. I will certainly use it in the future!

Thank you for your review. We are happy to hear we were able to help you protect your trip, and we look forward to protecting the next one as well!

Customer Service helped me with an error that I made and worked with the company to correct it. 2 thumbs up!

Thank you for leaving a review. We are very happy to hear that you were able to see how great our customer service team truly is. We look forward to helping you before your next trip, as well.

I and my party had to Cancel the trip due to a medical injury. I and my wife were the only tow that insured by roam Rite. The claim was filed about three weeks ago and more information was submitted last week. Haven't heard back since then.

Thanks
John Middendorf

Thank you for posting a review.

We apologize for your negative claims experience.

A member of our Zero Complaint team contacted you to discuss your options if you wish to open a Zero Complaint case.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Thank you.

i filed a claim on a "delayed luggage" issue. i have yet to hear from the assigned person as to the status of the claim and therefore do not feel qualified to rate RoamRight.

Thank you for reaching out to us. Your claim was filed only five days ago. Please be aware that from start to finish, in order to insure thorough and full review, our claims process takes about 2-3 weeks. If you have any other questions, please do not hesitate to reach out to our claims department at 855-762-6252 or by email at claims@roamright.com

Very easy to obtain the insurance for peace of mind just in case we needed to cancel the trip at the last minute.

Thank you for leaving a review. We are happy to provide that peace of mind to you during your trip, and we look forward to insuring the next on

I was advised to file a claim FIRST with my medical insurance company: Aetna. I intend to mail it tomorrow. After I receive feedback in the mail from Aetna, I will then file with your company.

Thank you for taking the time to reach out to us. We will be waiting for your claim. If you have any questions when filing your claim, do not hesitate to contact our claims department at 855-762-6252 or by email at claims@roamright.com

Purchased online. When I called Customer Service with additional questions, they answered all of them to my satisfaction. I had no need to file a claim, so cannot comment on the service in that regard.

Thank you for leaving a review. We are very happy to hear you found our customer service team helpful! We look forward to insuring your next trip.