Reviews, Sales, and Service Ratings for
Arch RoamRight

I had never had to file a claim before this trip and was very scared to do so. I thought that they would make it as hard as possible and keep asking for more information and forms etc. But I uploaded all that I had which was a doctors form and travel documents and they paid our claim. I am very grateful. I would definitely use Roam Right again.

Thank you for taking the time to leave a review. We are happy to hear our claims process exceeded your expectations. We look forward to insuring your next trip!

This is a great service & simplifies the process of buying trip insurance.

Thank you for your review. We are happy to hear you had a good experience with us, and we look forward to insuring your next trip.

Disappointed in lack of personal contact from Roamright after claim was made 8 days ago and counting.

Thank you for reaching out to us. A claims examiner is currently reviewing the details of your claim and will be contacting you shortly.

Thank you for making us aware of your complaint.

A member of the Zero Complaint Team contacted you today with additional information regarding your claim.

Please contact us if we can be of any further assistance. We are delighted to help and can be reached at 800-240-0369.

Thank you for taking the time to submit a review.

I broke my ankle in Marakesh. Late at night on the same day as my accident, my tour guide called the 24/7 emergency assistance number. We spoke with a Roam Right representative and a nurse. Both were excellent. They said that they were going to e-mail forms to complete for my accident. These forms did not come through until the next morning. One of the local tour guides completed the forms for me while I was in the hospital. He sent them back and that was the last we heard for 36 hours!!! Not good when it is an emergency situation. They made the excuse that they needed to find an interpreter to translate from the French (not an uncommon language and most of it was referring to medical terms anyway.) For the next two days, I tried to get an answer from them about transportation from JFK (New York) airport out to my home in Connecticut. I was still trying to get an answer from them as I was being driven to the airport in Cassablanca. they told me they needed the release form form the doctor int he hospital. This form had already been sent to them two days before. They finally told me to get a taxi or limousine from JFK to Connecticut and submit the bill. That would have been difficult as taxis won't go from NY to CT and limousines aren't always there unless you have ordered one. In addition, it would have been very expensive. In the end, I asked my daughter to drive in from CT and pick me up.
The bottom line is that my initial experience with Roam Right was excellent but then it fell apart in a big way. When you are in an emergency situation, you need the team at the other end to be very responsive and they were absolutely not! This is the first time I have ever had to make a claim with any travel insurance company. I hope this isn't a reflection of all of the companies out there.

Thank you for taking the time to reach out to us. We are sorry to hear about your injury and sincerely hope you heal quickly. We apologize for the slow response from our international call line. They were following their process for situations such as this which includes communicating with nurses and medical professionals, as well as ensuring that you are medically stable to fly, among other things. Please understand that the international call line is subject to different protocols for different situations requiring different response time, depending on the severity of the situation.

We appreciate your feedback as we strive to continually improve customer experience. Again, we apologize for the delayed process that you endured, but are very happy to hear that you made it home safely.

Thank you for your review.

A member of our Zero Complaint team has contacted you to discuss your claim.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Thank you.

I called your 24 hour assistant line twice to file a claim and they stated they would email me forms. They didn't.had to call four times to get forms emails to me

Roam RIght customer contact staff were very friendly and helpful. All interactions were handled quickly & very satisfactorily as was my claim. The service and policy cost were great!

The folks at Square out have always been helpful and responsive. That's why I continue to look to them for my travel insurance. Hopefully we will never need to make a claim.

I think Roam Right is a great company. In the past when we've filed a claim, although they often ask for more documentation, it is not unreasonable and claims have been paid appropriately and promptly.

This claim is very small, for delayed baggage, but we'll see if it is handled quickly and we are sent the money that we will be due for the missing luggage.

Since I did not file a claim, my only interaction with RoamRight was to sig up for the insurance and to subsequently to change the coverage dates. All the interactions with RoamRight were very good. I would definitely recommend them to anyone interested in travel insurance.

Excellent experience dealing with Roam Right.