Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
14,298
since 2012
Monthly Sales
695
average monthly sales since 2012
Reviews
578
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
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4.49/5
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4.49/5
average on squaremouth 13,305 policies sold - 279 average monthly sales over last 3 months - 14,512 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.45 out of 5

14,298 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    361
  • 4 star
    130
  • 3 star
    30
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I bought the policy from Roam Right and fortunately didn't have to use it. I always use SquareMouth for my travel insurance needs.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This was a complex trip with several parts. I had to add additional days and coverage when I completed the planning. Roam Right customer service was most helpful in allowing me and helping me to add as I confirmed plans.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had to talk to RoamRight just to get some clarification on descriptions used on website.

    Try to get someone who is not an insurance professional to review the site and offer places where you could improve laymen understanding.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Not completed yet

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Since I had no problems and I did not need help it would be hard to rate the performance of this insurance company. It was easy to get the policy and when I had questions at the beginning they were answered by their customer service.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Cost and protection options were adequate for our needs.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thank heavens did not need to use any of the available assistance the policy provided but felt comfortable if needed they would have taken care of our needs. I say this as their representative I spoke with was professional, experienced and knowledgable. The representative answered all questions I asked and explained all to my satisfaction. I received all written material and cards to take on our cruise. I will hopefully be traveling again and this will be my go to insurance policy!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Extremely satisfied

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We were unable to make our trip due to a death in our family. Filing the claim was easy and processed far quicker than I thought it would happen. I would use RoamRight again for travel insurance!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Have not yet received any confirmation that they have received our claim.

    Review Updated 03/01/2015

    The claim was paid fully and fairly.

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