Sales & Service Data

TOTAL SALES
22,171
Since 2012
MONTHLY SALES
1068
Average Monthly Sales Since 2012
REVIEWS
751
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

22,171
policies sold

0.3%
negative reviews

0.3% (61) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    490
  • 4 stars
    161
  • 3 stars
    39
  • 2 stars
    12
  • 1 stars
    14
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Didn't end up using the insurance just happy we had it just incase. So much cheaper then paying for the insurance w the cruise. My wife and I would've had to pay over $for insurance

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We were fortunate not to need to make any claim. But it was comforting to know we had excellent coverage for a very competitive cost.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    extremely easy to sign up - representative was helpful and knowledgeable. did not need to file a claim.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Information we got regarding the policy was great. Fortunately, we had no issues and cannot give ratings to the other questions.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    no need to contact

    Claim Process
    No claim

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    as a on going customer I've always found squaremouth a helpful and much appreciated web site ..as it provides tailor made access to travel insurance at 1/2 to a 1/3 of the cost as they same coverage offered buy airlines, travel agencies or tour providers. keep up the good work

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    The website was hard to navigate through and I couldn't find the right insurance for me without asking someone. SO I had to talk to customer service which were helpful. The internet connection was a bit shaky so instead of the chat box closed instead of paused so in the midst of my conversation it shut off and I had to start a new with a new person and re-stating the whole conversation and what type of insurance I was looking for. Then when I manged to buy the insurance a default message appeared on the screen saying that the insurance was bought but not yet processed due to an error. Then I waited and waited to see if the charge would show up on my CC account but it didn't so then I had to send a message to customer service rep explaining what happened but only got an automated reply back saying that someone would be with me shorty. Got a message the next day and thankfully it was then fixed and I ended up getting the insurance. It was a bit stressful though. Wish that it was a much easier and smoother transaction.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Squaremouth was extremely easy to use to compare various coverage plans as well as compare specific coverage add-ons. It was very easy to use and highly effective.

    During Trip
    I didn't need to contact the carrier, but using Squaremouth to research coverage options was very easy.

    Claim Process
    I did not make a claim.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    There was never a time in which I was concern about needing insurance. It is always better to have insurance and not need it than to need it and not have it.

    During Trip
    I did not need to use any of the services of the company. I'm sure that they would have been there if I had needed them.

    Claim Process
    No claim!!!

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I called to ask about travel insurance ID tags for my luggage to help in recovery if they were lost or delayed and they said that they did not supply them. I had received some from another travel insurance carrier and they saved the day while traveling in Italy on a previous trip.

    During Trip
    I did not encounter any problems during our trip, therefore I did not have to contact them.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

Read more

One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More