Sales & Service Data

TOTAL SALES
49,463
Since 2012
MONTHLY SALES
1987
Average Monthly Sales Since 2012
REVIEWS
1,337
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

49,463
policies sold

0.1%
negative reviews

0.1% (72) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    904
  • 4 stars
    286
  • 3 stars
    75
  • 2 stars
    14
  • 1 star  
    23
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

RoamRight Reviews


  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Lost nothing, filed no claim. Getting the insurance was easy and clear and the price was fair enough and better than most.

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    4 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I had a slight problem when I first bought the insurance (confirmation email went to gmail spam!), but the representative on the phone was very helpful.

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    4 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This is Kevin xxxxxxxxxx. Jean xxxxx is my wife. She is in a lot of pain and will be going to the hospital to resolve this issue in 2 weeks. therefore I have been dealing with this.

    So far the claim process is going well. I just got the physician's report and will be mailing it in today. The help with the claim so far has been excellent. Buying the insurance was with a whole group of insurances on-line so not too personal.

    If claim goes well which so far it has then I will be completely satisfied. You should probably survey me after that.

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    5 out of 7 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    I had to have my wife in the USA contact a 3rd party, that was supposed to be the 24 hour contact. I had found a change of flight, because of an emergency maxial-faciallaey infection happened, necessitating that I stay an additional 2+ weeks. RoamRight said I had up to $750 to reschedule a return flight which was fine. I was able to work with the airline directly.
    I did have to have emergency medical care, as well as follow up treatment, and was under Dr.s orders not to fly. Treatment Two surgical procedures and medication and repeated follow ups.

    It did mess up my plans, but it could have been worse had I not been in a major city. At least I did not need emergency medical evacuation as I could take the extra time to be sure that proper healing of the synthetic bone graft material is meshing with my actual mandible. Having any infection and surgery in your head is awful.

    The on-call guy was a little belligerent to my wife that I had made the changed airline reservation, and she was just following instructions that the RoamRight rep instructed us to do.

    Hopefully this will be easy to process. I have been given a detailed summery of the procedures and such.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    Would recommend to others for the pricing fairness ease of purchasing and knowledgeable customer service.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. We are happy to hear you enjoyed your RoamRight experience, and we look forward to protecting you on your next trip.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This was a great insurance policy! I had an issue with my bags not arriving at my final destination and they handled it. I was relieved to get reimbursed for the things I otherwise would not have bought.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Right before I left I couldn't find the policy
    I called and talked to Samantha
    In less than a minute she found it and emailed it to me
    She's top-notch

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Thus far, interactions with RoamRight have been entirely online. I have submitted all paperwork and am waiting for a determination of the claim. I am a bit surprised that I haven't been contacted by a live person, but I have received periodic e-mails from costumer service so I am being patient.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I found that calling RoamRight was easy and incurred a very short wait time. The first time I called, I got a quick and definitive answer as to whether we would be covered by cancellation due to illness. The second time, I was asking some questions about filling out the claim form, and I got those answers clearly and definitively. In both cases, the people answering were friendly and informative. I have not yet heard an official resolution of my claim, but assuming all goes well, I will definitely use RoamRight again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase a travel insurance plan. Trip was delayed and so contacted customer service for more info on the coverage for the delay and they were helpful. Filing a claim this week. We have purchased travel insurance quite a few other times but this is the first time we are filing a claim. From other reviews it seems like the process is not too complicated. We would definitely purchase the plan again.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

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