Sales & Service Data

TOTAL SALES
30,215
Since 2012
MONTHLY SALES
1835
Average Monthly Sales Since 2012
REVIEWS
894
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

30,215
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    593
  • 4 stars
    189
  • 3 stars
    45
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased with your customer service at purchase as well as another time that I had a question. Fortunately my trip went smooth and did not experience a need for a claim.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase online and receive the policy certificates electronically.
    Very reasonable rates are another reason we went with this insurance

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    It would help to make it more clear that when one applies for coverage including pre-existing conditions that it is required to include the cost of the trip including the flights. I was told by the RoamRight agent that the pre-existing coverage would be invalid if flights weren't covered. I don't understand why I must cover the flights if I choose not to include the price of flights and know I won't get reimbursed for them if I have to cancel. Even on nonrefundable flights the airlines I have used will let you use the fare minus a penalty to re-book a flight within a year.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Medical excl US
    Review Received:
    From: Verified Squaremouth Customer

    I didn't need to use the service while traveling, thankfully. Everything was fine, although I think the company would prove themselves a 5 star one if they were to be more proactive in providing clear instructions as to how to navigate certain emergencies or care if necessary in the countries where I was traveling. Giving them 5 stars simply because I knew they existed, yet never had to use them, doesn't seem 'earned' to me. What I did feel while traveling was a lack of certainty regarding just exactly how to handle everything if something were to go wrong. To me, "insurance' also means insuring a person's confidence and informing them before anything has occurred.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately my dream vacation to Fiji did not turn out as planned. The second day at our destination resort, I fell and broke my pelvis in 2 places. I called Roam Right and they were there to help me get home. Sadly it took a week to get home as they flew 2 nurses to Fiji to accompany us on the trip home. We used our original plane reservations and they upgraded me to business class. I have been home for over a week now and have not heard from them as to our next step. I plan to call them.

    I have been trying to adjust to life in a wheel chair for the next few weeks., It being Christmas time has probably caused some delays.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim is in process

    Review Updated: 09/16/2014

    I felt their settlement amount was fair. The time it took seemed excessive..... 4 months from injury and notification to settlement..... but I have had very little other insurance claim experiences, so maybe this is normal.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Excellent customer service and product that provided piece of mind prior to and during our cruise.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    After shopping several travel insurance carriers, I chose Sqaremouth because they offered better coverage for less money than their competition. I was able to choose the level of insurance I wanted that contained the specific item coverage I was looking for. Although I will not be making a claim, I would definitely choose Sqaremouth again, especially for costly trips overseas.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim and I haven't heard from anyone at all in one week.

    Review Updated: 06/04/2016

    Great service. Hassle free.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for reaching out to us. Since you left your review, your claim has been approved and paid. If you have any other questions, please do not hesitate to contact us. We appreciate your business and thank you for choosing RoamRight.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    June 1, 2016

    Thank you for making us aware of your complaint.

    A member of our Zero Complaint Team contacted you on 5/9/2016 to assist with your claim.

    Please contact us if we can be of any further assistance. We are delighted to help and can be reached at 800-240-0369.

    Was this review helpful to you?

    4 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I was nervous about actually making a claim as the carrier was not a known name. Although I was happy to pay for insurance this way it was more a case of just knowing I had something to fall back on on an emergency.

    Was this review helpful to you?

    4 out of 6 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

Read More

Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read More