I was very pleased with your customer service at purchase as well as another time that I had a question. Fortunately my trip went smooth and did not experience a need for a claim.
Easy to purchase online and receive the policy certificates electronically.
Very reasonable rates are another reason we went with this insurance
It would help to make it more clear that when one applies for coverage including pre-existing conditions that it is required to include the cost of the trip including the flights. I was told by the RoamRight agent that the pre-existing coverage would be invalid if flights weren't covered. I don't understand why I must cover the flights if I choose not to include the price of flights and know I won't get reimbursed for them if I have to cancel. Even on nonrefundable flights the airlines I have used will let you use the fare minus a penalty to re-book a flight within a year.
I didn't need to use the service while traveling, thankfully. Everything was fine, although I think the company would prove themselves a 5 star one if they were to be more proactive in providing clear instructions as to how to navigate certain emergencies or care if necessary in the countries where I was traveling. Giving them 5 stars simply because I knew they existed, yet never had to use them, doesn't seem 'earned' to me. What I did feel while traveling was a lack of certainty regarding just exactly how to handle everything if something were to go wrong. To me, "insurance' also means insuring a person's confidence and informing them before anything has occurred.
Unfortunately my dream vacation to Fiji did not turn out as planned. The second day at our destination resort, I fell and broke my pelvis in 2 places. I called Roam Right and they were there to help me get home. Sadly it took a week to get home as they flew 2 nurses to Fiji to accompany us on the trip home. We used our original plane reservations and they upgraded me to business class. I have been home for over a week now and have not heard from them as to our next step. I plan to call them.
I have been trying to adjust to life in a wheel chair for the next few weeks., It being Christmas time has probably caused some delays.
Claim is in process
Review Updated: 09/16/2014
I felt their settlement amount was fair. The time it took seemed excessive..... 4 months from injury and notification to settlement..... but I have had very little other insurance claim experiences, so maybe this is normal.
Excellent customer service and product that provided piece of mind prior to and during our cruise.
After shopping several travel insurance carriers, I chose Sqaremouth because they offered better coverage for less money than their competition. I was able to choose the level of insurance I wanted that contained the specific item coverage I was looking for. Although I will not be making a claim, I would definitely choose Sqaremouth again, especially for costly trips overseas.
I filed a claim and I haven't heard from anyone at all in one week.
Review Updated: 06/04/2016
Great service. Hassle free.
Thank you for reaching out to us. Since you left your review, your claim has been approved and paid. If you have any other questions, please do not hesitate to contact us. We appreciate your business and thank you for choosing RoamRight.
Thank you for making us aware of your complaint.
A member of our Zero Complaint Team contacted you on 5/9/2016 to assist with your claim.
Please contact us if we can be of any further assistance. We are delighted to help and can be reached at 800-240-0369.
I was nervous about actually making a claim as the carrier was not a known name. Although I was happy to pay for insurance this way it was more a case of just knowing I had something to fall back on on an emergency.
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