Lost nothing, filed no claim. Getting the insurance was easy and clear and the price was fair enough and better than most.
I had a slight problem when I first bought the insurance (confirmation email went to gmail spam!), but the representative on the phone was very helpful.
This is Kevin xxxxxxxxxx. Jean xxxxx is my wife. She is in a lot of pain and will be going to the hospital to resolve this issue in 2 weeks. therefore I have been dealing with this.
So far the claim process is going well. I just got the physician's report and will be mailing it in today. The help with the claim so far has been excellent. Buying the insurance was with a whole group of insurances on-line so not too personal.
If claim goes well which so far it has then I will be completely satisfied. You should probably survey me after that.
I had to have my wife in the USA contact a 3rd party, that was supposed to be the 24 hour contact. I had found a change of flight, because of an emergency maxial-faciallaey infection happened, necessitating that I stay an additional 2+ weeks. RoamRight said I had up to $750 to reschedule a return flight which was fine. I was able to work with the airline directly.
I did have to have emergency medical care, as well as follow up treatment, and was under Dr.s orders not to fly. Treatment Two surgical procedures and medication and repeated follow ups.
It did mess up my plans, but it could have been worse had I not been in a major city. At least I did not need emergency medical evacuation as I could take the extra time to be sure that proper healing of the synthetic bone graft material is meshing with my actual mandible. Having any infection and surgery in your head is awful.
The on-call guy was a little belligerent to my wife that I had made the changed airline reservation, and she was just following instructions that the RoamRight rep instructed us to do.
Hopefully this will be easy to process. I have been given a detailed summery of the procedures and such.
Would recommend to others for the pricing fairness ease of purchasing and knowledgeable customer service.
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your RoamRight experience, and we look forward to protecting you on your next trip.
This was a great insurance policy! I had an issue with my bags not arriving at my final destination and they handled it. I was relieved to get reimbursed for the things I otherwise would not have bought.
Right before I left I couldn't find the policy
I called and talked to Samantha
In less than a minute she found it and emailed it to me
Thus far, interactions with RoamRight have been entirely online. I have submitted all paperwork and am waiting for a determination of the claim. I am a bit surprised that I haven't been contacted by a live person, but I have received periodic e-mails from costumer service so I am being patient.
I found that calling RoamRight was easy and incurred a very short wait time. The first time I called, I got a quick and definitive answer as to whether we would be covered by cancellation due to illness. The second time, I was asking some questions about filling out the claim form, and I got those answers clearly and definitively. In both cases, the people answering were friendly and informative. I have not yet heard an official resolution of my claim, but assuming all goes well, I will definitely use RoamRight again.
Easy to purchase a travel insurance plan. Trip was delayed and so contacted customer service for more info on the coverage for the delay and they were helpful. Filing a claim this week. We have purchased travel insurance quite a few other times but this is the first time we are filing a claim. From other reviews it seems like the process is not too complicated. We would definitely purchase the plan again.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
Customer Service is Everybody’s Job
“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read more