Sales & Service Data

TOTAL SALES
35,582
Since 2012
MONTHLY SALES
1679
Average Monthly Sales Since 2012
REVIEWS
1,028
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

35,582
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    688
  • 4 stars
    222
  • 3 stars
    51
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.54/5
Tin Leg
4.51/5
HTH Travel Insurance
4.47/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    easy to purchase
    coverage looked great
    price was good
    gave me reassurance

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    We had to change our flights and accommodations due to a death in the immediate family. Roam Right handled everything very professionally. I had to resubmit some copies but the claim was processed quickly and Roam Right reimbursed us for the full amount. We always purchase travel insurance when we travel overseas but this was our first claim. We will definitely choose Roam Right again in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Your website provides all policy language and so many options for buying travel insurance. And, for questions, you can chat with a representative on line. Great way to buy the travel insurance that you need. Will definitely buy again and recommend to others!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased with your customer service at purchase as well as another time that I had a question. Fortunately my trip went smooth and did not experience a need for a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim and never received a resolution . Not even an acknowledgement of the claim.

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    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Good policy, only the airline cancelled a flight on me. The insurance did not cover this saying only cancellations due to a strike are covered. The airline did eventually compensate, though it seemed like it might not happen at times. I would hope to be covered for something like that if the airline fell through.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase online and receive the policy certificates electronically.
    Very reasonable rates are another reason we went with this insurance

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    There was a lot of paperwork, but the claim was paid promptly and completely. I was a little unsure as to the outcome because they asked for a form to be filled out by the physician. Not knowing in advance to take the form, I couldn't possibly get it back to China, but they honored my claim. In future I will download any forms before I go, but the company could have told me what to take in advance.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We certainly don't expect you to download and travel with all of our claims forms! Next time, please know that you can access our claim forms on our website, call us or email us directly to email you specific claims forms, and even complete a claim online. Any forms we require can wait for submission after your trip. In the case of needing a physician statement from a foreign medical provider, as you learned, we can easily work with you to review your claim without requiring you to get information from the provider. If you have any questions, we're happy to help! Our claims department can be reached at 855-762-6252.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    It would help to make it more clear that when one applies for coverage including pre-existing conditions that it is required to include the cost of the trip including the flights. I was told by the RoamRight agent that the pre-existing coverage would be invalid if flights weren't covered. I don't understand why I must cover the flights if I choose not to include the price of flights and know I won't get reimbursed for them if I have to cancel. Even on nonrefundable flights the airlines I have used will let you use the fare minus a penalty to re-book a flight within a year.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim is in process

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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