Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
17,160
since 2012
Monthly Sales
724
average monthly sales since 2012
Reviews
650
reviews since 2012
Overall Rating
4.5 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,703 policies sold - 265 average monthly sales over last 3 months - 15,341 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.5

average on squaremouth 4.47 out of 5

17,160 policies sold
0.3% negative reviews

0.3% (59) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    415
  • 4 star
    142
  • 3 star
    34
  • 2 star
    10
  • 1 star
    14
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I think you guys are a no brainer!!! The rep was awesome, friendly and answered my questions. The rates you offer are great! I have already "squaremouthed"my rate comparison. More Business on the way!!!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The service and talk with your staff were pleasant and
    useful. Whenever I travel overseas again I would only
    take your travel insurance. Please keep up our best
    service .

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I bought trip insurance with RoamRight based on a certain flight price. A few weeks later, the flight price went down drastically and I rebooked our tickets at the lower price. I then called RoamRight to see if they would credit us based on the new reduced flight price. They were fantastic! Wonderful to deal with and promptly credited us over $100 based on the newly priced travel insurance plan.

    I'm delighted I didn't have to use their insurance services while on our trip, but based on this customer service experience will be sure to purchase from them for our next trip.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I will use your service again

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    i have to see how good you are when i make claim. i was healthy and no problems during vacation. so far so good. anyway, thanks. bipin shah. i took another policy for my grand son who left tokyo on 24 july.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Policy was good. Customer service was so-so. The rep didn't seem to believe we had a good enough case for a claim because the airline told us to collect our baggage causing us to miss the flight due to a delay in arrival. Despite having explained this, were told by the rep, "A missed connection just because you had to check your bags isn't really a reason, but I'll forward you the claim information anyway." Didn't seem very empathic. Claim decision is still pending to compensate our taxi fee.

    Review Updated 08/13/2015

    Process was fairly straightforward. They split the cost between each person listed, so we received two checks, but the amount was correct.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Good coverage for a reasonable price. I like the coverage for terrorism at home or the destination as a valid reason to cancel a trip, as well as illness for myself or a close family member.

    I travel sometimes with my daughters who are Canadians. While we need to get different policies because of the nationality / country of residence, I feel more secure insuring with the same company.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Flexible--allowed us to easily add coverage to our policy as we booked over several months.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did call to ask questions about the policy prior to purchasing and while the woman on the phone did answer my questions, she wasn't friendly nor did she seem particularly knowledgeable.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Unfortunately we had to use our travel insurance due to illness just before the trip was to begin. We had to cancel the entire trip. I had numerous conversations with the Claims Department - always with very friendly and helpful Claims Agents. They couldn't have been more helpful in instructing me in the filing process. I sent all the forms that they asked for and in about 3 weeks I was informed that they had issued a check for the entire cost of the trip for my wife and me. Would definitely recommend RoamRight.

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