Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
14,883
since 2012
Monthly Sales
624
average monthly sales since 2012
Reviews
594
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
RoamRight
4.49/5
average on squaremouth 13,563 policies sold - 262 average monthly sales over last 3 months - 14,698 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.45 out of 5

14,883 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    374
  • 4 star
    132
  • 3 star
    31
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Purchasing the policy I needed was easy and customer service was helpful with answering questions over the phone. I did not have to file a claim so I have no comments over the claim process although I feel I would have been covered as long as I followed the procedures in the proper manner outlined in the policy That part seems to be the major issue of people who have complaints with the claim process. Read your policy instructions in detail and know what you need to do and what's covered.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    as a on going customer I've always found squaremouth a helpful and much appreciated web site ..as it provides tailor made access to travel insurance at 1/2 to a 1/3 of the cost as they same coverage offered buy airlines, travel agencies or tour providers. keep up the good work

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Received one letter regarding one of two claims. Upon calling, claims rep was courteous and explained what happened, and assured me that both claims had been approved and checks checks were in the mail. They were received within the next week. Very good experience overall.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great service

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I understand the policy only reimbursed with receipts, but difficult to get at airport food concession and another to go store before going to the airport. Perhaps a minimum without receipts should be honored. Thought I would get $200 pp on the delayed flight regardless if after the 6+ delay time. Didn't get anything back. Rules encourage people to spend money and get receipts, but all seem to read that way. I bought the policy for the health insurance and not the flight problems.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I contacted Roam Right customer service late on a Sunday night following my medical emergency. My call was immediately answered by On Call International which was very helpful in offering help and giving me direction on how to proceed with my situation. Everyone I spoke with was very professional and understanding, and I highly recommend that future travelers use Roam Right for their insurance needs.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Elite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    So far, so good!

    Review Updated 04/03/2015

    RoamRight was very easy to work with. They were responsive and completed the claim in a very reasonable time frame. I will be back to use their services again!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    had all my questions answered promptly before and after the trip.
    Yes I would recommend this policy to my friends who travel and would purchase again.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    affordability with excellent coverage.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I bought the policy from Roam Right and fortunately didn't have to use it. I always use SquareMouth for my travel insurance needs.

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