Right before I left I couldn't find the policy
I called and talked to Samantha
In less than a minute she found it and emailed it to me
Thus far, interactions with RoamRight have been entirely online. I have submitted all paperwork and am waiting for a determination of the claim. I am a bit surprised that I haven't been contacted by a live person, but I have received periodic e-mails from costumer service so I am being patient.
I found that calling RoamRight was easy and incurred a very short wait time. The first time I called, I got a quick and definitive answer as to whether we would be covered by cancellation due to illness. The second time, I was asking some questions about filling out the claim form, and I got those answers clearly and definitively. In both cases, the people answering were friendly and informative. I have not yet heard an official resolution of my claim, but assuming all goes well, I will definitely use RoamRight again.
Easy to purchase a travel insurance plan. Trip was delayed and so contacted customer service for more info on the coverage for the delay and they were helpful. Filing a claim this week. We have purchased travel insurance quite a few other times but this is the first time we are filing a claim. From other reviews it seems like the process is not too complicated. We would definitely purchase the plan again.
I've used Roam Right before and will continue to use them for all my travels. Customer service is outstanding!! I'd give it a lot more than 5 stars if I could.
easy to purchase
coverage looked great
price was good
gave me reassurance
We had to change our flights and accommodations due to a death in the immediate family. Roam Right handled everything very professionally. I had to resubmit some copies but the claim was processed quickly and Roam Right reimbursed us for the full amount. We always purchase travel insurance when we travel overseas but this was our first claim. We will definitely choose Roam Right again in the future.
Your website provides all policy language and so many options for buying travel insurance. And, for questions, you can chat with a representative on line. Great way to buy the travel insurance that you need. Will definitely buy again and recommend to others!
I was very pleased with your customer service at purchase as well as another time that I had a question. Fortunately my trip went smooth and did not experience a need for a claim.
I filed a claim and never received a resolution . Not even an acknowledgement of the claim.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
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Times Staff Writer
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