Arch RoamRight
Overall Rating 4.52 out of 5
Overall Rating 4.52 out of 5 2,157 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    February 9, 2019
    William from WA Verified Squaremouth Customer

    In my experience it has been easy to choose the right insurance with RoamRight. We did have to file a claim once, a few years ago, and this also went very smoothly.

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  • Rating 5 out of 5
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    Review Received:
    February 8, 2019
    Ann from CA Verified Squaremouth Customer

    Really great assistance and resolve at the time of an emergency, in Southeast Asia. They took good care of us, keeping in contact as fast as possible. Claim was filed and easily resolved. Very satisfied with this particular experience with Arch RoamRight.

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  • Rating 4 out of 5
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    Review Received:
    February 6, 2019
    Sally from WA Verified Squaremouth Customer

    A special thank you to Sandy Collins.

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  • Rating 5 out of 5
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    Review Received:
    February 5, 2019
    BERNARD from FL Verified Squaremouth Customer

    I WILL DEFER ANSWERING THIS PENDING HOW THE CLAIM PROCESS GOES, HOW LONG IT TAKES, AND ANY OTHER HURDLES PLACED IN THE WAY DURING THE CLAIM PROCESS.

    Review Updated: 03/05/2019

    CLAIM WAS HANDLED PROMPTLY.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
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    Review Received:
    February 2, 2019
    Daniel from AZ Verified Squaremouth Customer

    Delayed baggage claim. Quick and easy.

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  • Rating 5 out of 5
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    Review Received:
    February 2, 2019
    Steve from MI Verified Squaremouth Customer

    This is the second policy I have taken out with Arch RoamRight. I have found they have a variety of levels of coverage which allows me to pick the exact coverage I need. Fortunately, I have not needed to file any claims. If and when I do, I have confidence that they will be handled promptly.

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  • Rating 5 out of 5
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    Review Received:
    January 27, 2019
    T. Duro from HI Verified Squaremouth Customer

    So far it has been a please working with Squaremouth. Will use again in the near future. Cheers!

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  • Rating 3 out of 5
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    Review Received:
    January 24, 2019
    Arleen from PA Verified Squaremouth Customer

    Telephone interaction was not very helpful. They want you to do everything on line. Filed a medical claim and am waiting to hear what they say.

    Review Updated: 02/21/2019

    I am very pleased with the way this claim was handled. I was paid quickly after submitting my claim and did not have to send any additional information.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    Tim
    Response Received:
    January 25, 2019

    Arleen,

    Thank you for taking the time to leave a review.

    We are unsure why you found your call with our customer service representative unhelpful. Listening to the call recording, it seems that our representative was able to answer the questions you had and provide a copy of the claim form requested.

    While we do encourage our customers to file claims online because it allows for faster processing time on our end, we do not require everyone to file their claim that way. Our representative offered to either mail or email the claim form to you, and she honored your request to have it emailed.

    If you have any further questions about your claim, please do not hesitate to contact us at 855-762-6252.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
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    Review Received:
    January 23, 2019
    Scubalo from NC Verified Squaremouth Customer

    24 hour assistance (this was not a medical issue) was not particularly helpful. The claims department customer service rep with whom I spoke was very courteous and helpful. I have filed a claim on 1/14 but have not heard anything yet.

    Review Updated: 02/20/2019

    My claim was first denied, about two weeks after submission. I appealed with an e-mail providing significantly more information and explanation, and received a positive response by e-mail within two days verifying that my claim was approved. I have received a check for the amount claimed.

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    January 21, 2019
    MBS from NY Verified Squaremouth Customer

    We filed a small ($420) claim because a storm interrupted our trip and we incurred some cancellation fees when we rebooked our hotels. We provided detailed documentation, and our claim was paid in full, but I give Arch RoamRight four stars instead of five because (1) the automated email acknowledgement of my claim submission disappeared into my spam folder, and when I called their customer service phone number to find out the status of the claim I was on hold for a very long time -- I think well over half an hour -- before a human answered (and to her credit was able to quickly determine that the claim had been received and was in their queue), and (2) the time between the filing of my claim and my receipt of their check was a little more than six weeks, not an outrageously long time but not exactly a speedy resolution of such a straightforward claim.

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    1 out of 1 people found this review helpful