Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
16,296
since 2012
Monthly Sales
628
average monthly sales since 2012
Reviews
632
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,442 policies sold - 264 average monthly sales over last 3 months - 15,148 reviews - overall rating 4.31 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.31 out of 5

16,296 policies sold
0.4% negative reviews

0.4% (59) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    402
  • 4 star
    139
  • 3 star
    32
  • 2 star
    10
  • 1 star
    14
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did call to ask questions about the policy prior to purchasing and while the woman on the phone did answer my questions, she wasn't friendly nor did she seem particularly knowledgeable.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Unfortunately we had to use our travel insurance due to illness just before the trip was to begin. We had to cancel the entire trip. I had numerous conversations with the Claims Department - always with very friendly and helpful Claims Agents. They couldn't have been more helpful in instructing me in the filing process. I sent all the forms that they asked for and in about 3 weeks I was informed that they had issued a check for the entire cost of the trip for my wife and me. Would definitely recommend RoamRight.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Having travel insurance from Squaremouth gives me great piece of mind in planning our vacations.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Did not need to file a claim.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to adjust the cost (down) of our policy and the person was very pleasant and helpful. The adjustment was made quickly and was reflected right away on our credit card.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We have filed a claim but it has not been settled yet. When my husband contacted Roam Right from the hospital, he was given a case number. After we returned and had all the documentation together, we heard from Roam Right very soon after the paperwork was provided. We have been advised as to whom at Roam Right will be handling our claim. We have another insurance company, so they will be coordinating. We definitely would recommend purchasing a policy, as the cost for 2 people for a 6-week trip was less than the cost of changing the airline flight home - not to mention the costs of emergency room, hospitals, and other trip interruptions. We will wait to hear the resolution, but so far, we are pleased.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Requested a claim form via email from Roam Right on Wednesday or Thursday, June 17 or 18. As of this writing (June 21st), it has not arrived?

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    Thank you for contacting us. A claim form was sent on the 18th at 2:00 pm; it may have gotten caught in your spam filter. We will resend the form today. You can also file a claim online. Simply go to http://www.roamright.com/register.aspx to create an online account and get started. If you have any questions or need any assistance, please call us at 855-762-6252.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    cant reallyevaluate an insurance carrier unless one files a claim

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Information clear and customer service excellent for answering any questions.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Made reservations for ourselves, kids, and grandkids in Dec of 2014. I had a heart attack in Feb requiring stents, more stents in March, heart problems in April and May. Doctor said no flying or traveling. The whole family cancelled. I cancelled the flights and filed a claim two days before we were scheduled to leave. Waiting for response.

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