Arch RoamRight
Overall Rating 4.52 out of 5
Overall Rating 4.52 out of 5 2,157 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Multi-Trip
    Review Received:
    September 16, 2014
    rona from CA Verified Squaremouth Customer

    I will pay the annual trip insurance again. I am 100% satiafied with the quick response to my claim and the communications I received as the process progressed.

    Rona Djeddah
    Thank you!

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    September 16, 2014
    Sally from CA Verified Squaremouth Customer

    I had no problems in dealing with Squaremouth at all. And so far in the claim end of it, all seems to be going well. I am just waiting for a check covering the unexpected delay in travel.

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    September 16, 2014
    Bonnie from NJ Verified Squaremouth Customer

    When my luggage was delayed, Roamright customer service took the time to get the information so that they could act on my behalf in tracking the luggage - leaving me time to enjoy my vacation. They kept me informed of the progress- much more so than the airline. When I submitted my claim, it was handle with the same efficiency. I was informed on the status and payment was delivered in a very timely matter. I would not hesitate to use their products again on future travel.

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  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    September 16, 2014
    Myra from AL Verified Squaremouth Customer

    I purchased RoamRight travel insurance for my granddaughter and myself for a trip to London and Paris.
    My mother died while we were finishing up the London part of the trip. We had to fly home from London, rather than Paris, and we were unable to use our Paris hotel, Eurostar tickets, tickets for Versailles or our return air ticket. I filed a claim upon returning and it was handled promptly and efficiently. I was VERY satisfied with the company. I will buy travel insurance from RoamRight for future trips and would highly recommend it to my friends.

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  • Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    September 16, 2014
    Megan from IN Verified Squaremouth Customer

    i have not heard back from my claim yet. it's been a couple of weeks. frustrated.

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  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    September 16, 2014
    jane from NY Verified Squaremouth Customer

    My luggage was lost and I filed a claim. I was told that it was only insured for the first leg of the trip, not the second, and therefore, i would not be paid. Nothing in the papers I've received from you says that only the first leg of flight is covered.
    I would NOT recommend this insurance, as it is falsely presented or executed, and I am going to appeal and, if necessary, report this to BBB.

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    628 out of 633 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    September 16, 2014
    Jane from MO Verified Squaremouth Customer

    Process was slow and I am not sure it would be completed by now without Squaremouth's help. I would not recommend it but it may have been my fault since I did not read the small print as carefully as I should as to the requirements for baggage delay.

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  • Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    September 16, 2014
    Laurie from GA Verified Squaremouth Customer

    Took almost 6 months to give me a decision. Then I was told claim would not be paid

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    35 out of 42 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    September 16, 2014
    Joan from CA Verified Squaremouth Customer

    Roam Right responded to my questions during the one day emergency delay I faced on my trip to Iceland. They provided the information I needed at the time.

    On my return, when I went to file the claim, I found them not very helpful, simply directing me to the internet.

    However, my claim was ultimately paid, so all's well that ends well!

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    September 16, 2014
    Sandra from IL Verified Squaremouth Customer

    I had to call a few times because it seemed like it took a little too long,
    They were good under than that,

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