Reviews, Sales, and Service Ratings for
Seven Corners

We filed a claim and we haven't heard anything as of now.

I will be in a better position to answer this question after I file my missed airline flight complaint due to inclement weather conditions and related expenses incurred.

Hello,

I received very good service over the phone, but I never received an insurance card via email. I did have a phone number to call but I feel much more confident now that I have purchased 6 month insurance via Squaremouth, to have access to all these documents online for HCC. Perhaps the one month insurance while in the US was a different vehicle.

My cruise was interrupted due to the death of my mother. The Guest Services Manager on the cruise helped me to contact Seven Corners. It took them 24 hours to get back to us just to tell me to make my own arrangements and file a claim later. If I had known this to begin with, I could have gotten on a flight a day earlier. When I filed a claim, I sent copies of the death certificate, my ship bill for the airline ticket and some other supporting documentation. I got a letter asking for much of the information I had already sent. I called Seven Corners and they said all they had on record was the claim form. So I had to send of the documents again. I just received a letter saying that they have approved the claim and are sending a check separately. So when I get the check I will be satisfied that I did get my money back, but the process could have been a lot better.

I injured my knee traveling. After initially denying my claim, arguing that hiking in a national park frequented by tourists qualified as "mountaineering," which was excluded from the policy, Seven Corners covered my claim. I was able to get an MRI and physical therapy to rehab my knee. I'm really glad I had the policy!

Service was quick and fair without going through the mill.

Small secondary medical claim. Seven Corners very responsive so far. Waiting for primary insurer to process claim first.

We did receive a $100 check from Seven Corners. I understand they said it was delayed luggage but it finally arrived at our home 5 weeks later. What was upsetting was the fact we were in Rome embarking on a 17 day Trans Atlantic cruise (Rome to Ft. Lauderdale). and my husband had no clothes. On days when we were on shore we spent time looking for things for him to wear which was not that easy because of the European cuts. When we finally reached the Canary Islands we knew that would be the last chance for luggage because we had 8 days at sea for the crossing. We did send Seven Seas receipts for $ 400 + for but being delayed they stuck to the policy. I understand $100 was all they HAD to pay, but under the circumstances I thought they might pay for some of the clothing.

4 Weeks after filing claim we had not received any information, claim number or feedback. We made a follow up call to learn if the claim was being processed and were told additional information was needed. A second call on our part to see if requested additional forms had been received. Forms had not been processed and we asked if there was a case number we could use for correspondence and this was the first we were told what our claim number was. All information that we received has been a result of us calling.

After American Express travel insurance service closed operation, I started using SquareMoth a few years ago for not only competitive price and selection but after purchase experience. This is my second claim with Seven Corners insurance yet they handled my claim so fast and very professionally. This time SquareMouth representative also followed up my claim which was added assurance. After all, bad thing happen during trip and having reliable and honest insurance company on my back is a great feeling and for my family.