Needed to extend the coverage for my trip by one additional week prior to my departure. Change was handled expeditiously and professionally.
Didn't contact them at all but the information sheet was great to have.
No claim this trip. Other trip we did have a claim and it was payed promptly and we had no complaints with Four Corners. We use Squaremouth for all our trips to book the insurance and have been very happy overall
Seven Corners, Inc. had some impossible and utterly unreasonable requirements to reimburse me for a modest bona fide claim.
We had my wife's earrings stolen during our vacation. We submitted a claim and got the payment $300 which is the max. for any single item stolen under the policy that we purchased. I would use the same carrier again.
Did not need the service during the trip
It took them way too long to review and settle this very simple claim.
Fortunately I cancelled soon enough for everyone to be able to rebook. The refund processing was fast and they answered my many questions. They did, however, require 24 pages of documentation for 2 airline tickets and 4 hotel cancellation fees. It took days to get everything together.
It probably cost them more in man hours to process than any other costs.
I submitted a claim before left and still have not heard from the claim
Dept. I am only able to speak to a sales rep. Considering calling the attorney General office.
I filed a claim over two months ago and am still waiting to hear back from them.
We sent a letter on 8/5/13 requesting additional information that is needed in order to process your claim. We will have one of our claims analyst contact you with more information.
claim submitted by emailStill waiting for reply
We had to cancel before the trip.
Been five weeks since claim and finally got a response asking for info that was ALREADY sent with the first claim. Now I'm waiting again.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More