Sales & Service Data

TOTAL SALES
38,520
Since 2007
MONTHLY SALES
318
Average Monthly Sales Since 2007
REVIEWS
2,078
Since 2007
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

38,520
policies sold

0.6%
negative reviews

0.6% (237) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1292
  • 4 stars
    415
  • 3 stars
    134
  • 2 stars
    44
  • 1 star  
    69
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

Seven Corners Inc Reviews


  • Overall Rating 5 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Needed to extend the coverage for my trip by one additional week prior to my departure. Change was handled expeditiously and professionally.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Liaison International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I purchased this travel insurance while in the UK, extending my trip there. when i arrived home in Canada I found the documentation had arrived here which didn't really help me while i was away.

    During Trip
    All those at Squaremouth especially Brandi Morse was wonderful when I spoke to her reassuring me all the way to the UK and back.

    Claim Process
    No claim was made

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Seven Corners, Inc. had some impossible and utterly unreasonable requirements to reimburse me for a modest bona fide claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    The last trip our luggage was lost 15 days of our 18. I filed a claim and both of us were given the $300 for the clothes we had to buy..no delays or argument from the company. A miracle with any insurance that is why I bought this policy again.

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    5 out of 5 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    I submitted a claim before left and still have not heard from the claim
    Dept. I am only able to speak to a sales rep. Considering calling the attorney General office.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Just before I left I was informed that 'death of a family member" was NOT a covered event as it was a "pre-existing condition". What nonsense.It made it clear there was no intention to respect or pay any claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    My wife developed a medical condition on the plane headed to Hong Kong. I tried 4 times in Hong Kong to call collect for assistance and it was refused 4 times. I called on my credit card and after quite a long hold, the agent was really no help at all and didn't have a clue as to why my collect calls were rejected. Everything turned out ok but I was told that they probably won't re-imburse me for the $50 phone call.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    We have had this claim since we returned from Africa. Phillip, Jana, and I did not get our baggage until 9 days into the trip. Ive sent documents to 3 different people to show that we had to wear the one pair of wet cloths we washed every night while in the Serengeti plains. I keep getting told that we should have bought clothing, and there ARE NO STORED of anykind in the Serengeti, so our delayed baggage claim has been ignored. Subsequently, I wouldn't recommend your company to anyone.
    Martin, Phi, Jana Thornton

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    4 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    It's been 4 months now since I started my claim and still not yet resolved . I purchased travel insurance because I bought a non refundable ticket only because it was cheaper, and squaremouth is trying to get the airline to reimburse me when the ticket I bought was refundable. I am very disappointed.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not need the service during the trip

    Claim Process
    It took them way too long to review and settle this very simple claim.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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