Fortunately I cancelled soon enough for everyone to be able to rebook. The refund processing was fast and they answered my many questions. They did, however, require 24 pages of documentation for 2 airline tickets and 4 hotel cancellation fees. It took days to get everything together.
It probably cost them more in man hours to process than any other costs.
Needed to extend the coverage for my trip by one additional week prior to my departure. Change was handled expeditiously and professionally.
I purchased this travel insurance while in the UK, extending my trip there. when i arrived home in Canada I found the documentation had arrived here which didn't really help me while i was away.
All those at Squaremouth especially Brandi Morse was wonderful when I spoke to her reassuring me all the way to the UK and back.
No claim was made
Seven Corners, Inc. had some impossible and utterly unreasonable requirements to reimburse me for a modest bona fide claim.
I submitted a claim before left and still have not heard from the claim
Dept. I am only able to speak to a sales rep. Considering calling the attorney General office.
Just before I left I was informed that 'death of a family member" was NOT a covered event as it was a "pre-existing condition". What nonsense.It made it clear there was no intention to respect or pay any claim.
My wife developed a medical condition on the plane headed to Hong Kong. I tried 4 times in Hong Kong to call collect for assistance and it was refused 4 times. I called on my credit card and after quite a long hold, the agent was really no help at all and didn't have a clue as to why my collect calls were rejected. Everything turned out ok but I was told that they probably won't re-imburse me for the $50 phone call.
It was necessary to cancel my trip due to a family medical situation. Seven corners replied promptly to all of my inquiries and settled the claim very quickly.
We have had this claim since we returned from Africa. Phillip, Jana, and I did not get our baggage until 9 days into the trip. Ive sent documents to 3 different people to show that we had to wear the one pair of wet cloths we washed every night while in the Serengeti plains. I keep getting told that we should have bought clothing, and there ARE NO STORED of anykind in the Serengeti, so our delayed baggage claim has been ignored. Subsequently, I wouldn't recommend your company to anyone.
Martin, Phi, Jana Thornton
It's been 4 months now since I started my claim and still not yet resolved . I purchased travel insurance because I bought a non refundable ticket only because it was cheaper, and squaremouth is trying to get the airline to reimburse me when the ticket I bought was refundable. I am very disappointed.
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