Sales & Service Data

TOTAL SALES
34,845
Since 2007
MONTHLY SALES
231
Average Monthly Sales Since 2007
REVIEWS
2,005
Since 2007
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

34,845
policies sold

0.7%
negative reviews

0.7% (234) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1238
  • 4 stars
    405
  • 3 stars
    128
  • 2 stars
    43
  • 1 stars
    67
Top Providers
RoamRight
4.51/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

Seven Corners Inc Reviews


  • Overall Rating 5 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Needed to extend the coverage for my trip by one additional week prior to my departure. Change was handled expeditiously and professionally.

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Didn't contact them at all but the information sheet was great to have.

    Claim Process
    No claim this trip. Other trip we did have a claim and it was payed promptly and we had no complaints with Four Corners. We use Squaremouth for all our trips to book the insurance and have been very happy overall

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    We had my wife's earrings stolen during our vacation. We submitted a claim and got the payment $300 which is the max. for any single item stolen under the policy that we purchased. I would use the same carrier again.

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    6 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not need the service during the trip

    Claim Process
    It took them way too long to review and settle this very simple claim.

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    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    Fortunately I cancelled soon enough for everyone to be able to rebook. The refund processing was fast and they answered my many questions. They did, however, require 24 pages of documentation for 2 airline tickets and 4 hotel cancellation fees. It took days to get everything together.
    It probably cost them more in man hours to process than any other costs.

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    6 out of 6 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    The claim process is a nightmare. As a result of an accident, our trip was interrupted and we had a medical evacuation. The resulting trip cancellation and other costs still have not been paid (now July), despite repeated submissions of requests for information to Square Mouth. Word to warning to travelers: print out every reservation prior to and save copies of every expense during your trip, even if you are hospitalized and incapacitated! Very difficult/impossible to communicate with medical personnel in remote regions. Paper documentation and not just credit card charges are required, even for obvious items like additional hotel costs because of the accident. When you are in a panic mode and waiting for evacuation, these details are not a priority.

    Seven Corners is handling the processing and does not return phone calls. We are now working with Brandi in Square Mouth Zero Complaint Policy, who is slowly helping to resolve our claim but it has been one month (6/4/15) since our first contact with her and still no resolution. This is a part-time job to deal with the insurance process. Buyer beware.

    Review Updated: 07/23/2015

    So easy to purchase coverage, so impossible to process and receive insurance settlement. Our trip was in January and it is nearly August and we have yet to be fully compensated for our trip interruption coverage. FYI: read 21+ page fine print for limitations. Also, if you have an accident and in the turmoil, neglect to get receipts in English or fully documented, the expense will be ignored. Calls to Seven Corners or Square Mouth are not returned - ie, Square Mouth call to our home (not cell or work???) was returned on July 17 and I have still not heard from Brandi as of July 23.

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    5 out of 5 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    I submitted a claim before left and still have not heard from the claim
    Dept. I am only able to speak to a sales rep. Considering calling the attorney General office.

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    5 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Seven Corners, Inc. had some impossible and utterly unreasonable requirements to reimburse me for a modest bona fide claim.

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    10 out of 12 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim over two months ago and am still waiting to hear back from them.

    Response From:
    Seven Corners Inc
    Seven Corners Inc:
    Suzanne Munson
    Response Received:

    We sent a letter on 8/5/13 requesting additional information that is needed in order to process your claim. We will have one of our claims analyst contact you with more information.

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    7 out of 8 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    claim submitted by emailStill waiting for reply

    Was this review helpful to you?

    4 out of 4 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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