The last trip our luggage was lost 15 days of our 18. I filed a claim and both of us were given the $300 for the clothes we had to buy..no delays or argument from the company. A miracle with any insurance that is why I bought this policy again.
We have had this claim since we returned from Africa. Phillip, Jana, and I did not get our baggage until 9 days into the trip. Ive sent documents to 3 different people to show that we had to wear the one pair of wet cloths we washed every night while in the Serengeti plains. I keep getting told that we should have bought clothing, and there ARE NO STORED of anykind in the Serengeti, so our delayed baggage claim has been ignored. Subsequently, I wouldn't recommend your company to anyone.
Martin, Phi, Jana Thornton
I had to call Seven orners several times and received the same answer "we will send your claim to the provider" It took a long time to get the claim to the provider. We are NOT happy campers.
Received confusing instructions regarding info needed from airline about cancelled flight. After I responded to first set of instructions, I received letter that claim was being closed; due to lack of response from me.
Everything was fine up until I had to make a claim. Part of it was paid. International cell phone charges to airline to track bags and taxi to airport to pick up bags were rejected. Will not be using them again.
I filed a claim over two months ago and am still waiting to hear back from them.
I was stranded in London by the Icelandic volcano. When I called to find out what I was covered for first the agent pretended to have no idea what I was tallking about but then acknowledged they had other customers who were stranded as well. She then proceeded to give me completely wrong info on the amount of my coverage. I only found this out when I went to make a claim and was emailed a complete copy of my policy.
Each agent I spoke to gave me different information. I understand I should have printed out my entire policy & taken it with me. But if I call for help I expect to be given correct information from the people who work for the company.
Processing of claim was easy without a lot of hussle.
These peope are TERRIBLE, and giving me a hard time for a very verysmall but legitimate claim
I just returned from Ireland and had no need to file a claim.
Service was excellent and professional at time of purchase,
as usual. This is the 4th trip I have insured with Squaremouth.
In April, 2015, I unfortunately had to cancel a trip to Croatia
3 days prior to departure, because I injured my back. On that
occasion I had purchased a policy issued by April Insurance through Squaremouth.I was pleasantly surprised and hugely relieved that I got every penny back on an expensive tour package without incident, shortly after providing all necessary
I have been so impressed with your service overall that I
have referred customers to Squaremouth.
I feel very confident knowing that Squaremouth delivers
what it promises.
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BY KATHERINE SNOW SMITH
Times Staff Writer
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