Did not need the service during the trip
It took them way too long to review and settle this very simple claim.
Trip was cancelled by tour operator.
Provider not paying claim.
Legal action being considered.
My wife had to have emergency shoulder surgery about 3 weeks before our planned departure to Mexico. I have received the claims package and I'll be submitting it to your office as soon the surgeon completes his part of the information.
I had to call Seven orners several times and received the same answer "we will send your claim to the provider" It took a long time to get the claim to the provider. We are NOT happy campers.
Received confusing instructions regarding info needed from airline about cancelled flight. After I responded to first set of instructions, I received letter that claim was being closed; due to lack of response from me.
Everything was fine up until I had to make a claim. Part of it was paid. International cell phone charges to airline to track bags and taxi to airport to pick up bags were rejected. Will not be using them again.
I filed a claim over two months ago and am still waiting to hear back from them.
I was stranded in London by the Icelandic volcano. When I called to find out what I was covered for first the agent pretended to have no idea what I was tallking about but then acknowledged they had other customers who were stranded as well. She then proceeded to give me completely wrong info on the amount of my coverage. I only found this out when I went to make a claim and was emailed a complete copy of my policy.
Each agent I spoke to gave me different information. I understand I should have printed out my entire policy & taken it with me. But if I call for help I expect to be given correct information from the people who work for the company.
Processing of claim was easy without a lot of hussle.
These peope are TERRIBLE, and giving me a hard time for a very verysmall but legitimate claim
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