It's been 4 months now since I started my claim and still not yet resolved . I purchased travel insurance because I bought a non refundable ticket only because it was cheaper, and squaremouth is trying to get the airline to reimburse me when the ticket I bought was refundable. I am very disappointed.
I do understand your frustration. However, Seven Corners emailed you on 10/16/2013. We advised that we had spoken to the owner of Path Finder Travel, and we were told that your ticket would be fully refunded with you forwarding the specific documentation listed. If you did not receive this information, please feel free to contact me directly, and I’ll be happy to provide the necessary details to you. Have a great weekend!
Have not received a response to either the electronic claim submission nor the written claim sent 9/17/12.
Trip was cancelled by tour operator.
Provider not paying claim.
Legal action being considered.
I’m terribly sorry that you’re upset. Unfortunately, cancellation of your trip by a common carrier, is not a covered trigger for your policy.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
I purchased this travel insurance while in the UK, extending my trip there. when i arrived home in Canada I found the documentation had arrived here which didn't really help me while i was away.
All those at Squaremouth especially Brandi Morse was wonderful when I spoke to her reassuring me all the way to the UK and back.
No claim was made
These peope are TERRIBLE, and giving me a hard time for a very verysmall but legitimate claim
Received confusing instructions regarding info needed from airline about cancelled flight. After I responded to first set of instructions, I received letter that claim was being closed; due to lack of response from me.
Everything was fine up until I had to make a claim. Part of it was paid. International cell phone charges to airline to track bags and taxi to airport to pick up bags were rejected. Will not be using them again.
Unfortunately, the policy that you purchased has a limited avenue of coverage for your specific situation. I’ve listed the actual policy language below, for your review. We paid the maximum benefit allowable, given your circumstances and within policy language. This coverage and language is an industry standard.
Policy states: TRIP DELAY The Company will reimburse You for Covered Expenses on a one-time basis, up to the maximum shown in the Confirmation of Coverage, if You are delayed en route to or from the Trip for twelve (12) or more hours due to a defined Hazard. There will be a per day limit of $300. Covered Expenses include: (a) any prepaid, unused, non-refundable land and water accommodations; (b) any reasonable Additional Expenses incurred; (c) an Economy Fare from the point where You ended Your Trip to a destination where You can catch up to the Trip; (d) a one-way Economy Fare to return You to Your originally scheduled return destination.
Cell phone call and taxi fare are not covered perils and hence no policy coverage can be provided for those items.
Please let us know if you have any further questions or concerns and we’ll be happy to help you! Have a great day!
The claim process is a nightmare. As a result of an accident, our trip was interrupted and we had a medical evacuation. The resulting trip cancellation and other costs still have not been paid (now July), despite repeated submissions of requests for information to Square Mouth. Word to warning to travelers: print out every reservation prior to and save copies of every expense during your trip, even if you are hospitalized and incapacitated! Very difficult/impossible to communicate with medical personnel in remote regions. Paper documentation and not just credit card charges are required, even for obvious items like additional hotel costs because of the accident. When you are in a panic mode and waiting for evacuation, these details are not a priority.
Seven Corners is handling the processing and does not return phone calls. We are now working with Brandi in Square Mouth Zero Complaint Policy, who is slowly helping to resolve our claim but it has been one month (6/4/15) since our first contact with her and still no resolution. This is a part-time job to deal with the insurance process. Buyer beware.
Review Updated: 07/23/2015
So easy to purchase coverage, so impossible to process and receive insurance settlement. Our trip was in January and it is nearly August and we have yet to be fully compensated for our trip interruption coverage. FYI: read 21+ page fine print for limitations. Also, if you have an accident and in the turmoil, neglect to get receipts in English or fully documented, the expense will be ignored. Calls to Seven Corners or Square Mouth are not returned - ie, Square Mouth call to our home (not cell or work???) was returned on July 17 and I have still not heard from Brandi as of July 23.
I had to call Seven orners several times and received the same answer "we will send your claim to the provider" It took a long time to get the claim to the provider. We are NOT happy campers.
I’m sorry that you were not satisfied with the service received so far, on your claim. I’ve reviewed the file and can advise that there was some confusion. The policy that you purchased is actually a Travel Medical policy and not a Trip Cancellation/Delay or Interruption policy. As such, there are no delay provisions within your plan, for your specific situation.
I do apologize for the confusion associated with your file. If you have any further questions or concerns, please feel free to contact our office.
Processing of claim was easy without a lot of hussle.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More