It's been 4 months now since I started my claim and still not yet resolved . I purchased travel insurance because I bought a non refundable ticket only because it was cheaper, and squaremouth is trying to get the airline to reimburse me when the ticket I bought was refundable. I am very disappointed.
I do understand your frustration. However, Seven Corners emailed you on 10/16/2013. We advised that we had spoken to the owner of Path Finder Travel, and we were told that your ticket would be fully refunded with you forwarding the specific documentation listed. If you did not receive this information, please feel free to contact me directly, and I’ll be happy to provide the necessary details to you. Have a great weekend!
Have not received a response to either the electronic claim submission nor the written claim sent 9/17/12.
Trip was cancelled by tour operator.
Provider not paying claim.
Legal action being considered.
I’m terribly sorry that you’re upset. Unfortunately, cancellation of your trip by a common carrier, is not a covered trigger for your policy.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
I purchased this travel insurance while in the UK, extending my trip there. when i arrived home in Canada I found the documentation had arrived here which didn't really help me while i was away.
All those at Squaremouth especially Brandi Morse was wonderful when I spoke to her reassuring me all the way to the UK and back.
No claim was made
These peope are TERRIBLE, and giving me a hard time for a very verysmall but legitimate claim
Received confusing instructions regarding info needed from airline about cancelled flight. After I responded to first set of instructions, I received letter that claim was being closed; due to lack of response from me.
Everything was fine up until I had to make a claim. Part of it was paid. International cell phone charges to airline to track bags and taxi to airport to pick up bags were rejected. Will not be using them again.
Unfortunately, the policy that you purchased has a limited avenue of coverage for your specific situation. I’ve listed the actual policy language below, for your review. We paid the maximum benefit allowable, given your circumstances and within policy language. This coverage and language is an industry standard.
Policy states: TRIP DELAY The Company will reimburse You for Covered Expenses on a one-time basis, up to the maximum shown in the Confirmation of Coverage, if You are delayed en route to or from the Trip for twelve (12) or more hours due to a defined Hazard. There will be a per day limit of $300. Covered Expenses include: (a) any prepaid, unused, non-refundable land and water accommodations; (b) any reasonable Additional Expenses incurred; (c) an Economy Fare from the point where You ended Your Trip to a destination where You can catch up to the Trip; (d) a one-way Economy Fare to return You to Your originally scheduled return destination.
Cell phone call and taxi fare are not covered perils and hence no policy coverage can be provided for those items.
Please let us know if you have any further questions or concerns and we’ll be happy to help you! Have a great day!
Processing of claim was easy without a lot of hussle.
My wife had to have emergency shoulder surgery about 3 weeks before our planned departure to Mexico. I have received the claims package and I'll be submitting it to your office as soon the surgeon completes his part of the information.
I attempted to purchase the insurance for my flight which left on the 28th, not the 29th as reflected. After I purchased the insurance, I received a message from the insurance company stating that although it was 11:00CST, the insurance would not be granted because I did not purchase before 12:00EST. The message stated I WOULD NOT BE COVERED, therefore; I purchased other insurance. Once I returned from my trip on 12/6/2011, I saw an email regarding coverage effective the day after I left. I should have been refunded the monies paid for the insurance since I was not covered.
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