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Online experience and customer service assistance when I purchased my policy were excellent. Highly recommend purchasing insurance from Squaremouth.
Read the terms of the policy very carefully; the policy does not cover the events you assume it will. We bought the trip cancellation insurance for our trip to Ecuador. There were elevated levels of civil unrest in Ecuador, the govt fled the capital, a state of emergency & curfew were instated, 11 people died, roads to the airport were blockaded & flights canceled, the US State dept issued a level 4 “do not travel” warning, yet the insurance did not cover cancelation because it only covers “foreign terrorist events”. What’s worse, customer service gave me assurances they were confident it would be covered. Cancel for any reason insurance only covers 75% of trip costs, and for reasons beyond my understand has to be cancelled 2 days prior to trip start. This was extremely tricky as we watch events unfold hourly I thought it ironic that the company that would have to cover my medical expenses would prefer to have me put myself in harms way (potentially leading to a much high repatriation claim or medical expenses) than to reimburse my trip cost. I will not be contracting this policy again.
I filed a claim in mid September and still haven’t been reimbursed for my medical expenses. I will be traveling again extensively in May but don’t feel confident with Seven Corners service.
I had to cancel my trip due to a friend's illness and expected at least a partial refund, given that I did not even make the trip and your company had no liability exposure. Unfair! when you cancel car insurance or term life insurance or any other kind of insurance, you get a refund for the unused portion.
No response after I filed claim until I inquired about it. Company required documents which I was not aware such as that I gave cancel notice to airline. Airline ticket was non refundable so I thought no need to cancel because there was no refund due to me. Companies need to make it PLAIN in big letters that it is required to show proof of cancellation.
I changed my departure date slightly, the agent who did the update was efficient and knowledgeable.
As always, I am happy with the insurance and very happy I didn't need to use it .
We have used Squaremouth many times and have always had good service from you. We have never had to file a claim. We like the way your website makes it easy to compare policies.
Customer service got us the best deal for our requirements. We had no problems during our trip, so no claim. We booked very far in advance so this policy gave us peace of mind.
BAD EXPERIENCE! When my personal belongings were stolen (wallet, credit cards, cash, keys, driver's license), i phoned Seven Corners immediately. They responded that it should be no problem filing a claim and getting those things covered (approximately $200 usd). I had to go to the police station, file a case there, had them mail me the case copy then file the claim all of which took 1 month time. They said it would take a month to process the claim.
A month goes by. I contacted them again and asked when I'd receive my refund. Then they said NO REFUND CASE DENIED. I found this deceitful that they were friendly but dishonest while I made sure to contact my insurance company immediately after the incident. They made me wait, fill out unnecessary paperwork, waste my time and did absolutely nothing. DO NOT GIVE SEVEN CORNERS YOUR BUSINESS. THEY ARE THIEVES! They said cash, credit cards and personal documents are not included in the personal loss coverage. That's what thieves STEAL!
I called two days prior to my trip and was told I could cancel my policy as I no longer needed it. I was told I needed to send confirmation via e mail and my money would be refunded. I did so, however I received notification later that it wasn't cancelled, even though I followed the instructions I was given. I think this is very unfair. I am quite sure if I sent in a claim at this time, you would determine that the policy had indeed been cancelled and you would refuse payment.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more