Sales & Service Data

TOTAL SALES
35,511
Since 2007
MONTHLY SALES
312
Average Monthly Sales Since 2007
REVIEWS
2,009
Since 2007
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

35,511
policies sold

0.7%
negative reviews

0.7% (234) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    1241
  • 4 stars
    405
  • 3 stars
    129
  • 2 stars
    43
  • 1 stars
    67
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

Seven Corners Inc Reviews


  • Overall Rating 5 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    The last trip our luggage was lost 15 days of our 18. I filed a claim and both of us were given the $300 for the clothes we had to buy..no delays or argument from the company. A miracle with any insurance that is why I bought this policy again.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    We have had this claim since we returned from Africa. Phillip, Jana, and I did not get our baggage until 9 days into the trip. Ive sent documents to 3 different people to show that we had to wear the one pair of wet cloths we washed every night while in the Serengeti plains. I keep getting told that we should have bought clothing, and there ARE NO STORED of anykind in the Serengeti, so our delayed baggage claim has been ignored. Subsequently, I wouldn't recommend your company to anyone.
    Martin, Phi, Jana Thornton

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    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Wander Frequent Traveler excl US
    Review Received:
    From: Verified Squaremouth Customer

    I had to call Seven orners several times and received the same answer "we will send your claim to the provider" It took a long time to get the claim to the provider. We are NOT happy campers.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    Received confusing instructions regarding info needed from airline about cancelled flight. After I responded to first set of instructions, I received letter that claim was being closed; due to lack of response from me.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    RoundTrip Choice
    Review Received:
    From: Verified Squaremouth Customer

    Everything was fine up until I had to make a claim. Part of it was paid. International cell phone charges to airline to track bags and taxi to airport to pick up bags were rejected. Will not be using them again.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim over two months ago and am still waiting to hear back from them.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    RoundTrip
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I was stranded in London by the Icelandic volcano. When I called to find out what I was covered for first the agent pretended to have no idea what I was tallking about but then acknowledged they had other customers who were stranded as well. She then proceeded to give me completely wrong info on the amount of my coverage. I only found this out when I went to make a claim and was emailed a complete copy of my policy.

    Claim Process
    Each agent I spoke to gave me different information. I understand I should have printed out my entire policy & taken it with me. But if I call for help I expect to be given correct information from the people who work for the company.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    Processing of claim was easy without a lot of hussle.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    These peope are TERRIBLE, and giving me a hard time for a very verysmall but legitimate claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    RoundTrip Economy
    Review Received:
    From: Verified Squaremouth Customer

    I just returned from Ireland and had no need to file a claim.
    Service was excellent and professional at time of purchase,
    as usual. This is the 4th trip I have insured with Squaremouth.

    In April, 2015, I unfortunately had to cancel a trip to Croatia
    3 days prior to departure, because I injured my back. On that
    occasion I had purchased a policy issued by April Insurance through Squaremouth.I was pleasantly surprised and hugely relieved that I got every penny back on an expensive tour package without incident, shortly after providing all necessary
    medical documentation.

    I have been so impressed with your service overall that I
    have referred customers to Squaremouth.

    I feel very confident knowing that Squaremouth delivers
    what it promises.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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