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Rating 4 out of 5Policy:
Trip Protection BasicReview Received:
March 14, 2022Finlay from FL Verified Squaremouth CustomerWas this review helpful to you?Very unhappy with service. Filed a claim with supporting documentation on 1/31/22. Sent them an email on 2/14/22 requesting status and in response, they told me "Your assigned claims advisor will review them and contact you if we need additional information. Your claims advisor looks forward to working with you." Emailed them again on 2/17/22 requesting contact information for claims advisor. To date, have heard nothing. Checked online today, 6 weeks after submission of claim, to see it is only in the "Received" status. Tried interacting with "Chat" to be told "No agents are available". Sent them another email today. Very unprofessional and frustrating, to say the least.
This is unacceptable.
53 out of 54 people found this review helpful -
Rating 5 out of 5Policy:
Trip Protection BasicReview Received:
March 13, 2022Teri from AZ Verified Squaremouth CustomerWas this review helpful to you?There was an issue with purchasing the policy. It didn’t go through but once I contacted customer service they fixed it.
6 out of 7 people found this review helpful -
Rating 5 out of 5Policy:
Trip Protection ChoiceReview Received:
March 12, 2022Michael from NC Verified Squaremouth CustomerWas this review helpful to you?Peace of mind at reasonable price
2 out of 5 people found this review helpful -
Rating 4 out of 5Policy:
Trip Protection ChoiceReview Received:
March 12, 2022Eileen from CA Verified Squaremouth CustomerWas this review helpful to you?No issues. Did not need to use the policy. Policy VERY expensive.
3 out of 4 people found this review helpful -
Rating 4 out of 5Policy:
Trip Protection ChoiceReview Received:
March 10, 2022Dewan suckered by 7 Corners from LA Verified Squaremouth CustomerWas this review helpful to you?We experienced a trip interruption and although I was able to get some credits from the airline and hotels, I requested the difference from the insurance company. A customer service agent with the insurance company informed me that it would be months before I would even be contacted by anyone from the insurance company. So I loss the most on the amount I paid for the insurance policy. I would never do that again.
30 out of 30 people found this review helpful -
Rating 5 out of 5Policy:
Trip Protection ChoiceReview Received:
March 10, 2022DANIEL from CA Verified Squaremouth CustomerWas this review helpful to you?Overall a very responsive and helpful dealings with you. Thank you
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
Trip Protection BasicReview Received:
March 9, 2022Matt from MA Verified Squaremouth CustomerWas this review helpful to you?Luckily my family and I did not need to submit a claim but we were glad the cost of our trip was protected. Your pre-trip customer support was terrific. Thank you very much, Matt H
3 out of 4 people found this review helpful -
Rating 2 out of 5Policy:
Trip Protection BasicReview Received:
March 9, 2022Donald from TX Verified Squaremouth CustomerWas this review helpful to you?Delay getting to customer service with questions prior to buying was too long.
5 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
Trip Protection EliteReview Received:
March 8, 2022Michael from OR Verified Squaremouth CustomerWas this review helpful to you?Polite, knowledgeable agent.
1 out of 2 people found this review helpful -
Rating 2 out of 5Policy:
Trip Protection ChoiceReview Received:
March 8, 2022STEVEN from MA Verified Squaremouth CustomerImpossible to reach customer service by phone. But email was successful. Filing a claim, is made difficult as they ask for a lot of info they already have. I expect problems, but we shall see.
Review Updated: 06/28/2022
My claim was just denied, 3.5 months after I filed a claim. They apparently did not read what I submitted. They concluded that I was not eligible because the flight that I missed due to delays on the first flight arrived earlier than scheduled in Boston. The fact that I was not able to be on that flight did not seem to matter. Ridiculous... now I need to file a formal complaint and wait at least another month. Nevervagain will I buy travel insurance from Seven Corners.
Was this review helpful to you?
19 out of 19 people found this review helpful
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