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Rating 2 out of 5Policy:
Trip Protection EconomyReview Received:
April 1, 2020Neil from CA Verified Squaremouth CustomerKeep getting emails to review the squaremouth service, but our claim has been pending for 3 weeks and has not been resolved.
Review Updated: 04/29/2020
Even though our trip was canceled after the Squaremouth policy refund date but prior to the trip date, Squaremouth did not offer any refund of the premium or even offer a credit for future policy. Thus, we ended up just throwing away > $250 for the Squaremouth insurance premium. There was absolutely no risk posed to Squaremouth whatsoever to provide coverage because our trip was canceled due to COVID-19. The honorable thing would be for Squaremouth to at least provide future credi.
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10 out of 12 people found this review helpful -
Rating 1 out of 5Policy:
Trip Protection EconomyReview Received:
March 31, 2020Neil from CA Verified Squaremouth CustomerEven though our trip was canceled after the Squaremouth policy refund date but prior to the trip date, Squaremouth did not offer any refund of the premium or even offer a credit for future policy. Thus, we ended up just throwing away > $250 for the Squaremouth insurance premium. There was absolutely no risk posed to Squaremouth whatsoever to provide coverage because our trip was canceled due to COVID-19. The honorable thing would be for Squaremouth to at least provide future credi.
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8 out of 9 people found this review helpful -
Rating 5 out of 5Policy:
Trip Protection EliteReview Received:
March 31, 2020Sharon from FL Verified Squaremouth CustomerWas this review helpful to you?Great company with a user friendly website
0 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
Trip Protection EliteReview Received:
March 31, 2020Mariah from FL Verified Squaremouth CustomerWas this review helpful to you?I have put a claim on but I haven’t heard anything back as of yet
1 out of 4 people found this review helpful -
Rating 1 out of 5Policy:
Trip Protection EconomyReview Received:
March 30, 2020Richard from NM Verified Squaremouth CustomerWas this review helpful to you?I attempted to cancel my policy (Policy Cancellation: Policy No. 3RTY14-133468) due to the corona virus cancellation of my trip. I want my policy premium back since the insurance company took no risk and covered nothing. SquareMouth issued (Request 61985) saying it would look into it. SquareMouth did nothing to get me a refund.
14 out of 15 people found this review helpful -
Rating 5 out of 5Policy:
Trip Protection EconomyReview Received:
March 29, 2020Bruce from AZ Verified Squaremouth CustomerWas this review helpful to you?When we returned from our trip we were unable to reach anyone over the phone, we plan to file a claim for disruption of travel.
0 out of 0 people found this review helpful -
Rating 1 out of 5Policy:
Trip Protection EliteReview Received:
March 29, 2020Heather from FL Verified Squaremouth CustomerWas this review helpful to you?I had many issues before during and after my trip. I called Seven Corners in four separate occasions for advice and help. I was given no help. My trip was during the shutdowns if international travel due to COVID pandemic. I was given advice though from one representative. Her exact words were, “I suggest you get on your flight from Italy, contract the corona virus, show us proof that you contracted it and then we will get you the refund on the flight. I gotta say, great customer care you got there. There are more great things I could say but I’ll leave it at that.
14 out of 15 people found this review helpful -
Rating 4 out of 5Policy:
Trip Protection EconomyReview Received:
March 27, 2020Livija from PA Verified Squaremouth CustomerWas this review helpful to you?I have submitted the required documentation along with physicians statement and am now patiently waiting for a refund of the plane tickets.
2 out of 3 people found this review helpful -
Rating 4 out of 5Policy:
Trip Protection ChoiceReview Received:
March 21, 2020Robert from IL Verified Squaremouth CustomerWas this review helpful to you?left a message with customer service. With no response, filed a claim. After 4 days or so Customer Service called left a message to call back. Called back and left another message. 10 days later and still no return call.
6 out of 9 people found this review helpful -
Rating 5 out of 5Policy:
Trip Protection ChoiceReview Received:
March 20, 2020STUART from AZ Verified Squaremouth CustomerWas this review helpful to you?HAD TO CALL TO EXTEND COVERAGE AFTER PURCHASE. NO PROBLEMS.
0 out of 0 people found this review helpful
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