Reviews, Sales, and Service Ratings for
Tin Leg

Tin leg claims is awful. I will never work with them again. I sent them documentation that they acknowledged receiving via an email and then said on the phone today that they didn't receive the email that they acknowledged receiving. Now they are asking for credit card statements which they never asked for before--I sent all the receipts they asked for. I had to wait two weeks to process and then they send back cryptic emails .
THIS WAS AS BAD AS DEALING WITH HEALTH INSURANCE CLAIMS OR WORSE. I WASTED MY TIME GETTING A POLICY AND SENDING THEM DOCUMENTATION. I SENT DOCUMENTATION TWICE. O
Finally I called them to ask if I could claim a COVID related travel expense and they said yes without mentioning that I needed a doctor's COVID administered test--which I was in no way able to get. If the person on the phone had even mentioned that I would not have wasted my time getting documentation together and sending to them. THIS WAS A HORRIBLE EXPERIENCE.

Their response was pretty fast, my claim was finalized in 2 weeks.

We were unable to take the trip in January. Tin Leg would neither cancel our insurance and refund the money nor change the dates for coverage to our upcoming trip this August. We paid a large amount of money for nothing.

They were extremely accommodating when my Antarctica trip was postponed twice by my cruise company the first due to COVID and the second for the war in Ukraine and was able to extend to the new dates and keep coverage without any additional charges. I had peace of mind knowing that I was covered.

Easy to purchase my coverage and no vlaims

I have been using Squaremouth/Tin Leg for a few years now, the process is smooth and simple and the rates are very good. I have been able to find exactly the coverage I needed for each type of trip, and the customer service (when I've needed it) has been very good.
I hope if I ever DO have to file a claim for anything that I have the same experience.
Thank you.

Wife hospitalized in Rome. Tried to call both phone numbers. Could not reach you, because our European phone plan could only reach numbers on Whats app.
Made claim 11 days ago, but still have not been contacted by Robin Assist in claims Dept.
Michelle at Tin Leg was mossy helpful.

Filed claim over week ago but no response to date

Hi Alicia

Thank you for bringing this to our attention. I understand you submitted your claim on 4/1/2024. Your claim is being reviewed. Our team will be in contact with you regarding what information is needed in order to make a determination on your claim.

Thank you for your patience. Please let us know if there is anything else we can assist with.

After purchasing my Tin Leg policy for my Panama Canal Cruise, the cruise was canceled by Holland America. I would have been able to get my money back from Holland America but Tin Leg wouldn’t reimburse me for my insurance which amounted to $643. Cancellation was only good for 30 days after purchasing this insurance policy. We had no alternative but to go on a 12 day Caribbean cruise to Islands I would never have chosen. We are celebrating our 50th wedding anniversary and this trip was the biggest disappointment of our lives all because Tin Leg would not allow us to cancel our insurance.

I am still in the process of my claim being reviewed. My initial experience has been very positive. Slight wait to share my experience and the rep was very helpful and positive. Shortly after the intake I received the checklist of information required to evaluate the claim.