Reviews, Sales, and Service Ratings for
Tin Leg

Contacted Tin Leg due to delayed luggage.
Follow up I terview has been scheduled promptly.
However, the hours of the phone interview are fairly limited.
Will see how the claim resolution works out.

Very helpful & easy to deal with.

Unfortunately, fell and broke my wrist prior to departure and developed vertigo.
Doctor recommended I do not go on cruise. Sent all the paperwork to Tin Leg
and received a full refund. Excellent customer service, and will always use Squaremouth
to research my insurance for travel. Presently researching for my next cruise.

hard to give an actual rating as I did not use the insurance but the assistance setting it up was efficient and gracious.
Thanks
Laurence

I was very secure in the knowledge that I was well covered in the event that I needed help. A relative had previously used Tin Leg and was flown back to the U.S. for treatment. An excellent source of security!

One of our bags was damaged en route and we will file a claim regarding that. We also took a connecting flight from Napier NZ to Auckland airport which was delayed. Due to the delay our return flight to the US was closed and we had to book new tickets because American Airlines could not offer us adequate return tickets. I am disabled and require crutches for walking; the nature of my disability makes it medically inadvisable, and physically painful, for me to travel on a 13 hour flight with my feet down. American Airlines could only offer 1 business class seat and 1 standby seat, unless we left 2 days later which meant that I could take the available seat and travel without my husband, or if we chose to delay our return, we would miss our connecting flight and have no one to take care of our animals. Ultimately we decided to buy seats for the following day on Air New Zealand. Tin Leg told us our travel insurance did not include missed flights, only cancelled flights, and they were not sure if the policy would cover the hotel we had to stay in prior to the new fli,ght. As I did not have the time to look into this, and we returned 4 days ago, I am beginning to look into this now.

My contact with the people from Tin Leg felt like one big NO. They did not offer any assistance in finding other flights, problem solving, suggesting alternatives, finding a hotel, or anything. The supposed concierge service must have been on a break. And, horrifyingly enough, this was the so called Luxury package. Frankly she sounded more impressed by the term luxury than she did about trying to live up to the name. This is the first time I have bought travel insurance and I am not impressed so far.

Hi Barbara

I apologize that we were not more helpful during your delay. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us.

We do our best to make sure we clearly explain every customer’s coverage, and in this case, we fell short of that goal. We have addressed your concerns with our customer service team.

Unfortunately, Tin Leg policies do not include Missed Connection coverage. Our policies were built this way so we are able to offer higher coverage amounts for benefits that are more commonly claimed, like the Emergency Medical benefit. Unfortunately, this was not helpful in your situation.

I apologize again that we were not more helpful when you contacted us. If you would like to start a claim for your luggage and any other losses incurred during your trip, you may do so here: https://www.tinleg.com/report-claim/begin/

If you have any further questions, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

A basic question often is, If I have to cut a trip short because of the death of a family member and need to cancel or interrupt my trip, am I covered, yes or no? Does this include my mother and father in law?

Hi David,

You can be covered to cancel or interrupt your trip due to an unforeseen illness, injury, or death of a family member. This does include parent-in-laws.

If you have any further questions, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

Happily we did not need any assistance during our recent month long travel. Interaction directly with the Squaremouth staff prior to purchase was seamless. We felt confident that our Tin Leg policy was adequate to protect us during our travel in Argentina, the Falklands, South Georgia and the Antarctic peninsula.

Tinleg has been great thus far handling my trip insurance claim. I have been recommending tinleg for several years to friends and they are fantastic.