Reviews, Sales, and Service Ratings for
Tin Leg

I feel that the policy provided great coverage

We had to delay our trip and Tin Leg allowed us to change our policy dates. It was taken care of quickly and efficiently. Great customer service!

It’s been 5 business days since I filed my claim and I have received ZERO correspondence from Tin Leg. So far, I’m not impressed.

Hi Amanda

Thank you for bringing this to our attention. I have spoken with our claims team regarding the status of your claim.

I understand your supporting documentation was submitted on 12/12/2023. Our team is currently reviewing your documentation. Most claims are finalized within 15 business days of receiving all requested documentation.

A member of our claims team will contact you once your claim has been finalized, or if any additional documentation is needed. In the meantime, please let us know if there is anything else we can assist with, and we will be delighted to help!

I had to file a claim due to a medical family emergency that happened 1 day into my trip and when i contacted customer service they were very helpful in guiding me on what i needed to do to get back home and if my insurance was going to help me cover any of my lost costs. I am still waiting on the results of my claim but so far it has been easy to deal with.

We received a call to set up our claim for medical expenses and missing two ports due to weather and a boat pilot strike. Representative was friendly and knowledgeable. Just submitted my claim. Hopefully everything goes smoothly with the claim

The moment my doctor told me not to travel on October 7 due to a diagnosis of Covid and then Covid rebound I notified my provider (no refund was available through them) and Tin Leg. In the beginning the people there were very helpful and provided me with documents to complete. Slowly over the next nearly 1.5 months I was asked to documents in a piecemeal way — sometimes one document at a time with gaps in between. I was also asked for the same documents two and sometimes three times. I tried to speak with the person assigned to my case and every time I had to leave a message; the call would be returned sometimes more than 24 hours later. The same was true for emails I sent; the response delay was at least two or three days.

My attempts at communication with Tin Leg was to get clarification on what documents I needed so I could give it to them all at once, and to get a sense of how long the process would take.

Much of this took place while I was still ill; the effects of Covid rebound lasted until the end of October.

Two months after I made my initial claim I finally received the check around December 5. I understand the need to ensure the claim is valid. I understand that the company needs thorough documentation. What I don't understand is asking for the paperwork in dribs and drabs and then asking the the documents again and again. And it should not take 2 months for the claim to be settled. At one point I told the representative I felt as though he thought I was trying to scam the company; It was humiliating.

Hi Jane

Thank you for bringing this to our attention, we apologize for the lengthy process and frustrating claims experience. I have spoken with our claims team, and understand that your claim has been finalized and paid.

However, due to a high volume of claims, we did not meet the communication standards we strive for. We have taken significant steps to improve the claims experience for our insureds, and continue to do so. I recognize this was a frustrating experience for you, and hope you are pleased with the outcome of your claim.

My enitre experience with Tin Leg Insurance has been fantastic. From start to finish, the process was incredibly smooth, and I wanted to take a moment to share my positive feedback. This is the second time that we have used Tin Leg and the first time we have had to file a claim.

First and foremost, the Tin Leg team proved exceptionally easy to work with. Navigating through the various insurance options was a breeze, thanks to their user-friendly website and helpful customer support. The information provided was clear, concise, and allowed me to make an informed decision tailored to my travel needs.

What truly set Tin Leg apart, though, was their outstanding customer service. Every interaction, whether online or over the phone, was met with professionalism and a genuine commitment to helping me. The representatives were patient, knowledgeable, and went above and beyond to address any concerns or questions I had. It's rare to find such a high level of customer service these days, and Tin Leg truly exceeded my expectations.

One of the standout features for me was the ease with which I could file a claim. Despite the challenges that can come with travel mishaps, the claims process with Tin Leg was surprisingly straightforward. I appreciated the efficiency and transparency, making an otherwise stressful situation much more manageable.

felt comfortable that traveling overseas that my insurance coverage in times of need was covered. Thank you.

When I decided to book my own air using miles, the cost of the trip decreased accordingly. I called Tin Leg to adjust the price of my policy and they couldn't have been faster, more efficient or nicer.

I filed a claim at the end of August. I was advised by my orthopedic surgeon not to take my trip scheduled for November because I found out that I need knee replacement surgery. I had many email contacts with my agent Yesenia Illa. She was very helpful and pleasant to deal with. I did not give Tin Leg five stars because the time between when I filed and when I my claim was accepted was very long. I had to wait to have a phone interview until the middle of September. After that interview, I was able to start the documentation process. I had to give a lot of documentation to get approved but Tin Leg approved my claim on November 8th and I received a check the following week. I think Tin Leg could speed up the process by scheduling the phone interview on a more timely basis. On the other hand, they are very thorough and professional and easy to contact by phone or email..