Tin Leg
Overall Rating 4.59 out of 5
Overall Rating 4.59 out of 5 3,740 Reviews Since 2014

  • Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    September 22, 2017
    Ellen from MO Verified Squaremouth Customer

    I had no problems dealing with Tin Leg. I was able to change the dates of my trip after I had purchased the policy. I was happy about that, and my dealings with customer service were satisfactory. Since I did not need to file a claim, I really have no idea how Tin Leg would have handled the claim.

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 21, 2017
    Michael from NY Verified Squaremouth Customer

    The price is reasonable and I appreciate that Tin Leg is the primary medical coverer.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 19, 2017
    Jason from WA Verified Squaremouth Customer

    Have always purchased travel insurance but never used it tell this trip. The claims process was easy and they fully reimbursed us for our medical claim. Will be using again for all future trips.

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 17, 2017
    Bonnie from NY Verified Squaremouth Customer

    Excellent coverage. Easy accessible by phone
    Accept able to Russia n
    Embassy'

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  • Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    September 12, 2017
    Dorothy from WI Verified Squaremouth Customer

    So far it hasn't been the best travel insurance experience. I think I will be filing a claim as I was stranded for a day due to weather and had to stay an extra night, get a different flight, etc. I'm still waiting for my travel planner to provide the cost of that extra airfare. During my issue, I called the assistance line and got what I would describe as a semi-helpful response. I did not feel secure that they were on it. And this was after I called the number on my insurance card which said "no longer a working number." Once I was able to get online (no easy task as I was in a remote location with very limited internet access), I at least connected.

    I'd prefer to withhold public comment until I see what the claims experience is like. Another issue is that, apparently, the main office is in Florida and due to the hurricanes, they have been experiencing their own challenges.

    Review Updated: 10/10/2017

    My claim was handled quickly. I was kept informed every step of the way.

    Response From:
    Tin Leg
    Tin Leg:
    Carolyn Leckie
    Response Received:
    September 15, 2017

    Hi Dorothy

    I apologize that you did not get a helpful response when you contacted our Emergency Assistance department. We always want to add value and it sounds like in this instance we fell short of that goal. We are always listening to our customers and finding ways to improve.

    I see that your claim for $478.30 was approved and your payment was mailed 13 days after initially contacting us.

    If you have any further questions, I’d be delighted to speak with you directly. You can reach me at 844-240-1233.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 12, 2017
    Mary from TX Verified Squaremouth Customer

    I really don't have any comments. I purchased the policy online without any problems and will not be filing any claims. I had a few questions which were answered promptly to my satisfaction prior to the purchase. The real test of an insurance policy/company is how they handle problems and process claims. And a successful vacation is not having any problems or claims. Insurance is one of those necessary items that if you never need it, you're lucky; and if you ever need it once, you're darn glad you have it.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 11, 2017
    Pamela from TX Verified Squaremouth Customer

    Nothing to it, really. Had flight changes due to Harvey. Called them to inform them of change and see if I needed to take any other action on the insurance. They said no even though dates, airports, etc., all changed. Trip was uneventful.

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  • Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    September 10, 2017
    JORDAN from TX Verified Squaremouth Customer

    Of all the times I’ve purchased the TinLeg policies, I’ve only made 2 claims. One was a year or so back and the claim was handled very promptly with no issues. The latest was due to Hurricane Havey, and it seems the Tin Leg promise went out the door. No claims updates every 5 days. Radio silence. Finally I received one email that my claim was approved on 9/24, and the check arrived 10/5. (Which they tried to send to a different address than the one on the claim form and I tried to call twice to fix with no answer, finally an email got the claims dept attention) They dropped the ball on this one, but I can’t complain about the insurance itself. The policy coverage was right and the price was good. That’s my honest feedback.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 9, 2017
    James from AZ from AZ Verified Squaremouth Customer

    This being the 1st time I purchased travel insurance, I did my homework on potential underwriters. I was quite taken aback with the insurance offered by the cruise line company when I received their quote. The quote was outrageously expensive, so I did my due diligence on the internet and found Squaremouth. After reviewing the options on Squaremouth, I reviewed 3 top underwriters and chose Tin Leg, not only because of their price, but what they offered for coverage. I'm thankful that I did not have to use the insurance, and also happy knowing that if I needed to use the insurance, Tin Leg had my back. My wife and I plan to travel more in the years to come and I will certainly be looking to Squaremouth and Tin Leg for my travel insurance needs.

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 8, 2017
    Patricia T. from CA Verified Squaremouth Customer

    We had a positive experience with Tin Leg thoughout the claim process. Brandi Morse was our primary contact and she was responsive and professional.

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    1 out of 1 people found this review helpful