Tin Leg
Overall Rating 4.59 out of 5
Overall Rating 4.59 out of 5 3,774 Reviews Since 2014

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 11, 2017
    Pamela from TX Verified Squaremouth Customer

    Nothing to it, really. Had flight changes due to Harvey. Called them to inform them of change and see if I needed to take any other action on the insurance. They said no even though dates, airports, etc., all changed. Trip was uneventful.

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  • Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    September 10, 2017
    JORDAN from TX Verified Squaremouth Customer

    Of all the times I’ve purchased the TinLeg policies, I’ve only made 2 claims. One was a year or so back and the claim was handled very promptly with no issues. The latest was due to Hurricane Havey, and it seems the Tin Leg promise went out the door. No claims updates every 5 days. Radio silence. Finally I received one email that my claim was approved on 9/24, and the check arrived 10/5. (Which they tried to send to a different address than the one on the claim form and I tried to call twice to fix with no answer, finally an email got the claims dept attention) They dropped the ball on this one, but I can’t complain about the insurance itself. The policy coverage was right and the price was good. That’s my honest feedback.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 9, 2017
    James from AZ from AZ Verified Squaremouth Customer

    This being the 1st time I purchased travel insurance, I did my homework on potential underwriters. I was quite taken aback with the insurance offered by the cruise line company when I received their quote. The quote was outrageously expensive, so I did my due diligence on the internet and found Squaremouth. After reviewing the options on Squaremouth, I reviewed 3 top underwriters and chose Tin Leg, not only because of their price, but what they offered for coverage. I'm thankful that I did not have to use the insurance, and also happy knowing that if I needed to use the insurance, Tin Leg had my back. My wife and I plan to travel more in the years to come and I will certainly be looking to Squaremouth and Tin Leg for my travel insurance needs.

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 8, 2017
    Patricia T. from CA Verified Squaremouth Customer

    We had a positive experience with Tin Leg thoughout the claim process. Brandi Morse was our primary contact and she was responsive and professional.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 8, 2017
    Robert from NY Verified Squaremouth Customer

    We had a problem with our baggage post trip so I called Tin Leg to find out about submitting a claim. The person I spoke with was very helpful and told me he would send me email with all the information about submitting a claim and that a claims rep would also send out an email to setup a conference call. I received both emails and my conference call is setup. So far Tin leg has been very easy to work with.

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 8, 2017
    Gregory from MN Verified Squaremouth Customer

    Great service.

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 6, 2017
    Suzanne from WA Verified Squaremouth Customer

    Great experience with Tin Leg staff! Everyone I spoke with was courteous and knowledgeable. I chose this policy (Tin Leg Luxury) because I was able to get more coverage for pre-existing conditions. I had to file a claim and the staff was very helpful and made it very easy to get through the claim process.
    I would definitely recommend Tin Leg to my friends and other travelers.

    Review Updated: 10/07/2017

    I had a very good experience with Tin Leg personnel in handling my claim. The person I worked with was knowledgeable, courteous and professional. The amazing part is that the office is in Miami as hurricane Irma had already made landfall and I still received my check in the estimated time.

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 5, 2017
    deborah from CA Verified Squaremouth Customer

    Very helpful over phone! (Person helped modify the cost of the trip, which changed.) Very pleasant experience!

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 5, 2017
    Keith from TN Verified Squaremouth Customer

    Have used Tin Leg for several trips. Have been very pleased every time with service.

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    September 3, 2017
    Lee from IL Verified Squaremouth Customer

    Very helpful!

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    0 out of 1 people found this review helpful