Sales & Service Data

TOTAL SALES
77,614
Since 2014
MONTHLY SALES
1209
Average Monthly Sales Since 2014
REVIEWS
2,462
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

77,614
policies sold

0.1%
negative reviews

0.1% (66) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1833
  • 4 stars
    421
  • 3 stars
    142
  • 2 stars
    48
  • 1 star  
    18
Top Providers
Tin Leg
4.6/5
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4.52/5
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4.45/5

Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I hope I can easily find the web site and policy details for my next trip which will be in Sept. 2014.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    The information was easy to obtain and to understand. Value seemed good. Fortunately, we did not have ANY problems and will not need to make a claim. It was great to have the peace of mind though. Would purchase coverage through Squaremouth and from this provider again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Excellent coverage. Competitive quote,

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    I have submitted a claim (within the last couple of days) but I have not heard back from Tin Leg as of yet.

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    76 out of 94 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Easy to access; easy to compare prices; reasonable prices

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    8 out of 30 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    No claim made or to be made

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    0 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    WE had no claim so there was no contact after buying the insurance policy

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    1 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    NO CLAIMS MADE OR NEEDED.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The trip was cancelled by the airline due to weather on the day of departure. The insurance provider did not refund the premium because the policy was apparently already in effect. There were no claimable losses. This was the second time this trip to London was cancelled due to bad weather. The first time Tin Leg refunded my premium. That time I was pleased. The second time - not so much.

    Was this review helpful to you?

    96 out of 101 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    no claims

    Was this review helpful to you?

    2 out of 13 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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