Tin Leg
Overall Rating 4.59 out of 5
Overall Rating 4.59 out of 5 3,744 Reviews Since 2014

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    February 12, 2017
    Jerome from NY Verified Squaremouth Customer

    The end result was positive; however, I think the process was a bit too long and cumbersome.

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    0 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    February 9, 2017
    Brian from WA Verified Squaremouth Customer

    I found choosing the insurance was very confusing. I would have preferred it if our travel agent made a couple suggestions, rather than doing what research I did our selves and still not really knowing what we purchased.

    Why I chose Tin Leg.... I can't recall now. Just a guess of averages.

    My wife was injured on an shore excursion, by a backpack falling out of the overhead storage compartment on a bus onto her head while she seated.
    At the time we knew she was injured some but didn't think going to the ships doctor would do anything except to be given pain meds, so we didn't. After getting home she is going to a chiropractor. and she did call Tin Leg about possible coverage and were told that they only cover medical assistance while we were on the trip (within the dates covered).

    We feel they should help with the expenses our Medicare and supplement will not cover, but they won't.

    Response From:
    Tin Leg
    Tin Leg:
    Kelly Calkins
    Response Received:
    February 10, 2017

    What We Found:
    You contacted our claims department on 2/8/17 to file a claim.

    What We Did About It:
    An agent explained to you over the phone on 2/9/17 that the policy is designed to cover medical expenses incurred while traveling and that expenses incurred after you return home are not covered.

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    3 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    February 9, 2017
    Henry from WA Verified Squaremouth Customer

    Service was friendly and efficient. The claim was resolved quickly.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    February 9, 2017
    W Peterson from WA Verified Squaremouth Customer

    I think I understood the medical insurance and evacuation parts.
    However, I don't know if "trip cancellation" was for "any reason". For instance, I needed a minor surgical procedure just days before our trip. Had this hospital procedure resulted in complications requiring my wife and me not being able to make the trip, would the costs of our trip be refunded through our insurance policy?
    Also, if the trip had been cancelled by Holland America, midway through the cruise, would we have received a refund or air travel home?
    Thank you,
    William Peterson
    Ps: The question I had for customer service prior to purchase of the policy was expertly and quickly handled. Thank you.

    Response From:
    Tin Leg
    Tin Leg:
    Kelly Calkins
    Response Received:
    February 10, 2017

    What We Found:
    You had some questions about coverage.

    What We Did About It:
    An agent contact you by email to discuss the benefits.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    February 5, 2017
    leo from FL Verified Squaremouth Customer

    claims department response and service have been above average so far.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    February 1, 2017
    Richard from SC Verified Squaremouth Customer

    My only comment is that they said they would contact me every week to let me know the movement of my claim, which they did not. The first contact concerning my claim and the filing process was excellent. After the claim was filed I had to call to find out that it was being sent that day 4 weeks later.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    January 28, 2017
    Nelson from WA Verified Squaremouth Customer

    I came across your website by pure luck but it as nice to have options for travel insurance besides the specific ones travel agents are connected to. I was able to obtain better coverage at a substantially reduced price.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    January 18, 2017
    Alan from ID Verified Squaremouth Customer

    I filed a claim for reimbursement of medical expenses incurred during my cruise. Tin Leg assigned a claims representative to assist me throughout the process. She responded to my queries quickly and completely. She was extremely courteous and fair-minded during the initial interview. Tin Leg provided a convenient way to file the claim online and gave me several alternative methods of submitting supporting documentation. My claim was evaluated and approved within 8 days and I received a check satisfying my claim just 10 days after I submitted my signed claim form. Tin Leg did everything they said they would and provided my wife and I with a superior product at a fair price. I will be using Tin Leg again on our next travel and I highly recommend Tin Leg to other travelers.

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    January 15, 2017
    Gary from OR Verified Squaremouth Customer

    Purchase via telephone was straightforward. The representative seemed knowledgeable and was responsive to my questions. My interaction was positive.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    January 15, 2017
    Charlotte from TX Verified Squaremouth Customer

    I've purchased policies from them several times. Never had to claim, but their customer service is first rate which is always a good sign!

    Have recommended other people try a policy with them.

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    0 out of 0 people found this review helpful