Reviews, Sales, and Service Ratings for
Tin Leg

We changed our plans to not go to Egypt from Istanbul due to the fighting in Gaza and were told we could not submit a claim because there wasn’t any terrorist activity in nearby Egypt. That is ridiculous! We won’t be getting trip insurance through Squaremouth again and will tell all about our experience.

I don't have much experience buying travel insurance, but the process went well and I believe I got the amount of coverage I needed for a reasonable price.

My wife got sick on the last day of our trip. When we contacted customer service, they said we needed to get a Drs note in order to get reimbursed for changing our flights. Well our Dr in California doesn't get into the office until 1pm EST, so it would have been impossible since our flight time would have already been interrupted. We were thinking that maybe she should just take a bunch of medicine in order to travel the entire day. We were worried that even after driving the hours to the airport, she could be denied boarding for being too weak. But at least then we would have had a reason to make a claim with you all. It just felt pointless to have had paid all this money for insurance that is not willing to help, and I wondered if next time I should just have coverage covering days after the trip on the case this happens again. I'm not happy with this company, and I will not be choosing it again.

Our planned trip was to Israel. Obviously, circumstances have precluded our ability to travel. We alerted Squaremouth that our trip had been cancelled and we were waiting to see how much of a refund we would receive before completing the claims process. Everyone I talked to have been extremely helpful and I especially appreciate the individual that is walking us through the process. Like us they are being patient as wait for a final accounting from the tour group.

My trip to Jordan/Israel was canceled. I called the customer service and was told that my claim was not valid, because we were not traveling due to Israel declaring war. The customer service said that war was not just cause.

I didn’t know how to answer the question “Did you file a claim I was not offered any opportunity to file a claim.? Nor directed to where I could. Just told I didn’t have one.

Not happy and feel that if war is not a reason, then your insurance would accept no reason.

Hi Mary

Thank you for bringing this to our attention, I apologize for the frustration you have experienced.

Acts of war are a general exclusion within most travel insurance policies. However, if you would still like to file a claim to speak with a member of our claims team about your situation, you are able to do so. You may file a claim here: https://www.tinleg.com/report-claim/begin.

Please let us know if we can assist in any way.

I have an appointment for a phone conversation with an agent next week regarding the claim.

Hi Renee

I understand you have filed your claim and scheduled your claim interview. During your interview, our claims team will explain next steps, including what documentation is required to process your claim.

In the meantime, please let us know if you have any questions or if we can assist in any way.

Tin Leg provided very clear information about my policy and how to access support if I needed it.

I filed a claim for trip interruption on 10/24/23. I have not been contacted for any additional documentation and I cannot seem to get a status update. On 11/3/23, I emailed Tin Leg to see if I could file a medical claim. I was supposed to receive instructions as to what documentation I needed to submit. Since I did not receive a response, I filed my medical expenses on 11/8/23 and 11/9/23. I received confirmation that all my documentation had been received. I called the claims department on November 16th to request a status update. I have not received a call or email.

Still gathering requested documents.