Tin Leg
Overall Rating 4.59 out of 5
Overall Rating 4.59 out of 5 3,744 Reviews Since 2014

  • Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    February 22, 2022
    DOUGLAS from AZ Verified Squaremouth Customer

    Still waiting on our claim.

    Review Updated: 03/22/2022

    Tin Leg send 4 different emails asking for supporting documentation, phone interview, when 1 to 2 emails could of done the job. It was like they were trying to wear me done for a measly $125 dollars. Never use them again

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    17 out of 18 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    February 22, 2022
    Catherine from KY Verified Squaremouth Customer

    My claim is still in process, which it has been for more than 6 weeks with no resolution. I have had to initiate all communication with Tin Leg then Broadspire to get any status on the claim. When I call, the rep is cordial and says a message will be sent to the next rep in line who will contact me usually by the end of the day. Days go by and no follow up from Tin Leg or Broadspire. I feel as though Tin Leg/Broadspire agents are just trying to wear me down so I get frustrated enough to give up. Email communication from Tim Leg saying the claim was being transferred to Broadspire on January 14, 2022, confirming receipt of necessary documentation said review would take up to 5 business days. That didn't happen. Next communication on January 26, 2022, from Broadspire confirming receipt of all necessary documents said review would take 2-4 days. February 7, I emailed about status. No one responded. On February 14, 2022, I asked for the person handling my case, Mark Bent, to call me directly with a status. He did call and said the amount of the claim was more than he is authorized to approve, so it had to go to his manager, Candice Tate. Mark said he would do his review that day and send it to Candice the next day for review, which would take 3-5 days. He would follow up with me via email regarding status within the 3-5 days. He said it might not take 3-5 days, but he wanted to give a cushion because of volume. It is now 6 days, and no one has contacted me. Since failing the claim, I have been calling and emailing (after the time frames I was told to wait) for status/decision, and no person in authority has communicated with me directly. Today, I left voice messages for Mark Bent and Candice Tate.
    I expected better service from Squaremouth/Tin Leg. I didn't choose Broadspire.
    Catherine Arnold
    Claim # 3929196

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    53 out of 55 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 22, 2022
    Karen from OH Verified Squaremouth Customer

    Excellent customer service! All of my questions were answered enabling me to make the right choice for my trip.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    February 21, 2022
    Brian from WA Verified Squaremouth Customer

    I contacted Tin Leg to file a claim twice. Their automated answering service gives the option to leave your name and a call back number. I did not do this on the first (unsuccessful try) On the second call I left my phone number and was called back one day later and after I filed an online claim
    By email they explained that the claim would be handled by a third party who would provide me with claim forms and a list of the necessary information within 10 days. That clock is still running so I have no basis to rate the claim response yet.

    Review Updated: 03/24/2022

    If ZERO stars was an option, I would use it. More than 4 weeks since submission and .....nothing. I was given the number for a person incorrectly referred to as an adjuster. Two phone calls a week apart, no response. I wouldn't mind being put off, but to be ignored is unacceptable. This service stinks.

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    24 out of 27 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    February 20, 2022
    Joan from NY Verified Squaremouth Customer

    My trip was postponed twice and both times we were able to extend the trip insurance. Tin Leg was very accommodating and we were very assured that our investment in the trip was secure.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    February 18, 2022
    Paul from PA Verified Squaremouth Customer

    I filed a claim with with Tin Leg. The claim was transferred to Broadspire. I uploaded the documentation over 3 weeks ago and have not heard anything from the. I have called customer service and have not received any callback.

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    23 out of 25 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 17, 2022
    Andrew from CA Verified Squaremouth Customer

    Only Short waiting time to call customer service. I needed some clarification about COVID coverage, which they clearly explained.

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    7 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 16, 2022
    Lynne from CA Verified Squaremouth Customer

    Sadly, no, I was not able to take my trip as planned. Omicron reared its ugly head and the operator of the cruise was forced to cancel the cruise portion of the trip. I have been working with Jody at Tin Leg, who has been absolutely wonderful.

    I was able to re-book my trip for next year and Jody assured me that my insurance premium was rolled over for my 2023 trip. I have found that dealing with Squaremouth (Tin Leg) has be more than satisfactory. I'll definitely be using you for future travel as well as the resumption of this, long-awaited, trip to Antarctica.

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    10 out of 10 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    February 15, 2022
    joan from TX Verified Squaremouth Customer

    i have been tryng to file a claim for 3 days now and cannot get anyone to call me back!

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    13 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 14, 2022
    John from PA Verified Squaremouth Customer

    The squaremouth site was very accessible and allowed incredibly useful comparisons among the different travel insurance options. Highly recommended.

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    0 out of 0 people found this review helpful