Reviews, Sales, and Service Ratings for
Tin Leg

Fortunately I did not need to use this insurance, but I can speak to the ease of obtaining it and its very competitive pricing. I traveled with two relatives so there were three people to insure and we needed the Covid clause. Our trip was to Costa Rica and when we sent it our insurance policy from Tin Leg, as part of the Health Pass required by Costa Rican authorities, it was accepted without difficulty.

Tin Leg was easy to choose and less expensive than other options.

Signing up was easy and gave me peace of mind. It was easy to tell how coverage would work with my existing med. insurance. There were lots of coverage options available.

I appreciated the availability of customer service during my trip however assistance with my claim was inconsistent and confusing at times. The claim was filed diligently on my behalf by a helpful service agent but then lost in the forward processing. The website provided to track the claim was effectively useless with no functional links. Blank forms were eventually sent to me by email and after my repeated inquiries I was told they were sent in error. After my calling again and resubmitting the claim request new claim forms were delivered. I am now preparing the documentation for this claim and will look forward to completion of this process without further confusion or snafu.

needed to change and was easy to make an adjustment for dates and amont

I've tried to call Customer Service but the wait times are ridiculous. After waiting for 30 minutes, the phone system kicks in and says "no one is available - leave a detailed message and someone will call you back". I left a detailed message and NO ONE has called me back. Its been 7 days and several attempts to reach you to no avail or returned call

Hi Adauto

I apologize that we were not responsive and more helpful when you attempted to contact us! Customer service is our number one priority, and we always want to be as helpful as possible for our customers. In this case, we fell short.

If you still have any questions, please contact our customer service team at 844-2401233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

I talked to a rep before we travelled to adjust the policy. Best costumer service I've had is a very long time.

So far everything has been great.

My go to site for shopping for travel insurance. First time I have made a claim in years so hoping it goes well.