Reviews, Sales, and Service Ratings for
Tin Leg

was not able to reach anyone for assistance while away in a timely manner. Claim placed for change in flight , I wan insured for $40000 plus trip costs, I worked hard to get all refunds, you denied claim for $4400 in costs to change flight and accomodations in Sydney due to minimizing costs we had returned from New Zealand.

Very unhappy!!!

Hi Pamela

I apologize that your claim did not have a more favorable outcome. I have spoken with our Claims Team and reviewed your claim. Unfortunately, your trip was interrupted for a reason that is listed as an exclusion within your policy. In order for an interruption claim to be paid, it must fall within your policy’s list of covered reasons.


If you have any additional questions about your policy or claim, please contact our Claims Team at 844-240-1233. We are available from 8am to 4pm ET, Monday through Friday, and are delighted to help!

great assistance with our problem. cruise canceled. Did not wish to file a claim just wanted to forward to the rescheduled date. Thanks.

What should have been an easy claim to process became problematic due to a lack of common since. I felt like someone was trying to find away to delay or deny the claim. It almost became comical. The other problem was calls not being returned. Eventually the claim was paid in full. There was no reason to frustrate the customer when I provided you with all of the information/documentation requested. I would gladly discuss this I more detail. Have a nice day.

Hi James

I apologize that we were not more responsive when you attempted to contact us, and we appreciate your feedback.

I understand your claim has been paid in full, however, if you have any additional questions about your policy or claim, please contact our Claims Team at 844-240-1233. We are available from 8am to 4pm ET, Monday through Friday, and are delighted to help!

Reserve it till after closure with claim

Great customer service so far in the claims process.

My experience purchasing insurance was a very good one. The employees were helpful and made sure I got the best policy at the best price to meet my needs.

We have gotten insurance through Squaremouth referrals several times. Luckily, until this time we never had to use the insurance. Tin Leg proved to be excellent in their timeliness and helpfulness. When we had questions they were promptly answered either by email or phone. We received our insurance reimbursement in accurate and timely manner. While we hope never to need to collect travel insurance again, we will continue to use Squaremouth referral, and certainly consider Tin Leg..

Felt comfortable with your policy and did not need to use it, but confident having the policy.

Very little to provide feedback on yet. Need to complete interview next week.

Responded to my email quite fast. Will use again.