Reviews, Sales, and Service Ratings for
Tin Leg

This is the 3rd time I've used Squaremouth and the first I had to file a claim due to a botched medical procedure that left me unable to carry luggage or lift over 10 pounds. Everyone was 5 star awesome. One day I hope to cruise again & will definitely use you all - if you will have me. I would have much rather gone on the cruise for sure.

Thank you all - YOU ARE THE BEST!

Dru

We have been purchasing travel insurance for 25 years on and off depending on where the cruise was going. Over the years we never needed to file a claim. Read the Tin Leg policy and reviews and since this was a long cruise decided to purchase a policy.
My husband became ill on the second day of the trip. When we realized how ill he was, receiving very good treatment on the ship, I emailed Tin Leg just to inform them.I received an email back filled out what I could and told them we would be home in several weeks. I called when we arrived home set up a telephone appointment answered a few questions. Filled out all the forms sent in all required documentation. Can not believe we received our refund in 2 weeks. Unheard of. Thank you

I was very disappointed that my claim was denied. I would have been much better off keeping the 700 dollars I paid to your company and used it to offset the 3900 dollar airfare I had to purchase at the last minute so that I could return home. I will definitely not be purchasing trip interruption insurance again. I thought it would bring me peace of mind knowing that I would be covered in the event of a trip interruption. Rather than that I am left holding the proverbial bag plus the cost of the insurance package with no reimbursement. Rather than using your 50 pages of disclaimers to your advantage it would be easier to state on one page exactly what you do cover. Blaming the change of itinerary on the cruise line is simply not acceptable and certainly makes purchasing insurance a complete waste of money. I am completely dissatisfied and will not recommend Tin Leg to any consumer.

Hi Lynne,

I apologize that your claim did not have a more favorable outcome!

The policy documents provide a list of covered events under the Trip Interruption benefit, as well as events that are excluded by the policy. Unfortunately, travel arrangements that are canceled by the cruise line are listed as excluded within the policy.

If you have any additional questions, please contact us at 844-240-1233. Our claims team is available from 8am to 4pm ET, Monday through Friday, and we are delighted to help!

The claim was handled swiftly without a lot of conversations back and forth.

We bought the emergency medical so we would have their primary coverage if we got sick aboard ship. I never thought in a million years that I would have acute bronchitis the day before departure. I called Square Mouth to speak with a representative. My policy didnt cover trip cancellation. Still i was disappointed not to receive at least a refund for the policy cost. However, the premium was not expensive either. All in all I will definitely purchase this coverage again next trip but I'll add the cancellation to it. Everyone I dealt with was so helpful. The lady I chatted with when choosing the policy and the lady I spoke with as well.

Easy process, and for roughly 50.00 I traveled without worry.
I wouldn't travel with out it in the future. It's just too easy to do, and the benefit in a foreign country would b e life saving or life altering, as the benefits could more quickly get you to the care you most need or prefer. Of course, the Expatriation benefit is the gold ring.

Filling in the on-line claim form was simple. The claim was reviewed and a staff person called me at a defined appointment time. I described the injury I received and was able to download all my documentation to the internet. The check was mailed promptly.

I had 2 delayed flights on my trip that caused me to lose 1 1/2 days of my tour trip and the first night hotel of continued trip after the tour. I really thought that having insurance should cover these travel inconveniences. Apparently not, if the fine print of Tin Leg policy is read. The result is I really don't think I will purchase trip insurance in the future. It was my oversight in not reading the fine print, but there is no way to predict what situations might arise in travel to know what to look for in a full coverage.

On 2/20/20 I received an email acknowledging the reporting of my claim and providing me with a phone number to call if I had any questions. A phone interview was arranged with Cheri Cummings, who provided me with directions for submitting the claim documents. On 2/20/20 an I received an email that my claim had been approved and a check was being mailed to me.

I spent 39 years in the insurance business and understand a bit about claim handling. Your team does an outstanding job.

Appreciate prompt and professional assistance of customer service.