Reviews, Sales, and Service Ratings for
Tin Leg

Filling in the on-line claim form was simple. The claim was reviewed and a staff person called me at a defined appointment time. I described the injury I received and was able to download all my documentation to the internet. The check was mailed promptly.

I had 2 delayed flights on my trip that caused me to lose 1 1/2 days of my tour trip and the first night hotel of continued trip after the tour. I really thought that having insurance should cover these travel inconveniences. Apparently not, if the fine print of Tin Leg policy is read. The result is I really don't think I will purchase trip insurance in the future. It was my oversight in not reading the fine print, but there is no way to predict what situations might arise in travel to know what to look for in a full coverage.

On 2/20/20 I received an email acknowledging the reporting of my claim and providing me with a phone number to call if I had any questions. A phone interview was arranged with Cheri Cummings, who provided me with directions for submitting the claim documents. On 2/20/20 an I received an email that my claim had been approved and a check was being mailed to me.

I spent 39 years in the insurance business and understand a bit about claim handling. Your team does an outstanding job.

Appreciate prompt and professional assistance of customer service.

Very easy.

Tin Leg was very thorough and professional. The claim was handled in a very expeditious fashion.

We had a delay due to an airline safety issue which caused us to miss our connection in Miami. We had to spend the night in Miami and fly to Antigua the following day. When we returned home I began the claim process online. Tin Leg responded right away with an email and sent me a link to set up for a phone interview. It is scheduled for March 3, which was the first available date. After the interview I understand I will need to submit documentation of some kind and then they review it. I should know more in a few weeks.

This is the first time that we have used the trip insurance for a trip. The process was very organized and the claims handled in a timely manner. After the interview with claims consultant and submitting the claim, it was settled within 24 hours.

So far so good this is the first time im going to have a claim. I will know more later