Reviews, Sales, and Service Ratings for
Tin Leg

So far they have been very professional and they have set me up with an interview process to file my claim!

After buying the insurance we needed to change departure date to take advantage of an upgraded airline package using our frequent flyer miles. Their customer service department was easily accessible by phone, they made the date changes immediately and sent a follow up email. I was very pleased.

It was a pleasure to work with Squaremouth. Their customer service is outstanding, knowledgeable, and answered all of my questions so that I felt confident that I purchased what was the right policy for me. I would certainly recommend them to others.

Tin Leg Luxury is a comprehensive package that had everything we needed. Purchasing was easy, all necessary documents were sent timely via email and the price was excellent for those that compare prices.
My son was notified two weeks before the trip that he would not be able to make the trip (Jan 2020) due to a work commitment therefore we were able to cancel his trip, make a claim, and were fully reimbursed all costs we had paid.
The customer service and follow through for the claim was timely, courteous, detailed and complete with excellent follow up. The reimbursement was quick once all documents were submitted. Very straight forward process. I will definitely obtain insurance from Tin Leg again.

I was very pleased with the way I have been treated by Tin Leg. They agreed to pay for a hotel stay and a meal. They offered to pay for luggage delay. That is in the process now. I will use them again.

Customer service very helpful.Good experience will use again.

We had to "postpone" our trip due to a Family illness.
We called and made contact TWICE with Tin Leg/Squaremouth 1 week prior to our departure date. We asked if we could postpone our coverage as we intended to reschedule in the near future.
We were told both times that they would "get back to us" and we never received a call back - twice.

We have now scheduled our trip for March 29th - April 11th as our family member has recovered and is able to travel.

Does this mean we now have no coverage??

Mike Kain

*Please respond.

Hi Sylvia and Mike,

I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

I have spoken with our Customer Service Manager, and I understand that she has talked to Berkshire Hathaway - the underwriter of your policy - to update your travel dates. She has sent you an email with this information.

If you have any additional questions, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

Folks should know that the 24 hour assistance line means that you will get to talk to someone in the middle of the night but all approvals and guarantees of payment will not be issued until normal business hours. Meaning if you have a claim during that time you will be paying for it out of pocket and hoping you can gather enough paperwork to get reimbursed. Our claim is not complete so I can't say how easy/hard the filing and payment process will be.

So far so good. They seem to be taking care of business.