Reviews, Sales, and Service Ratings for
Tin Leg

We had to "postpone" our trip due to a Family illness.
We called and made contact TWICE with Tin Leg/Squaremouth 1 week prior to our departure date. We asked if we could postpone our coverage as we intended to reschedule in the near future.
We were told both times that they would "get back to us" and we never received a call back - twice.

We have now scheduled our trip for March 29th - April 11th as our family member has recovered and is able to travel.

Does this mean we now have no coverage??

Mike Kain

*Please respond.

Hi Sylvia and Mike,

I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

I have spoken with our Customer Service Manager, and I understand that she has talked to Berkshire Hathaway - the underwriter of your policy - to update your travel dates. She has sent you an email with this information.

If you have any additional questions, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

Folks should know that the 24 hour assistance line means that you will get to talk to someone in the middle of the night but all approvals and guarantees of payment will not be issued until normal business hours. Meaning if you have a claim during that time you will be paying for it out of pocket and hoping you can gather enough paperwork to get reimbursed. Our claim is not complete so I can't say how easy/hard the filing and payment process will be.

So far so good. They seem to be taking care of business.

Tin Leg was exemplary. They made the process simple; only required essential documentation; had customer support for questions that was speedy and efficient and friendly. They paid the claim in record time. I would highly recommend them. This is my second experience with them and both times they were wonderful.

Having gotten sick just several days before I was to leave on my much- waited for trip, my physician said travel was out of the question. I contacted Customer service to discuss filing a claim. Over the next 2 weeks I had occasion to call several time with questions. Everyone I spoke with, ( especially Jodi, was kind, compassionate, responsive, helpful, etc.

Once I filed the required documents, my claim was approved in full and now the check is in the mail. I cannot tell you how impressed I am with both Squaremouth and Tin Leg. Two thumbs up!

I will highly recommend it to anyone who is interested in purchasing the travel insurance!!! Excellent service!!!

No complaints and website was well organized and easy to nVIGATE.

I had one brief informational interchange and it was fine. Thankfully did not have to use this insurance abroad.

The only issue I encountered was trying to find the place on the website that allowed me to select high-altitude climbing. It was not very clear and I had to call customer service to get help.